Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
This company really looks after its customers, I had an issue regarding my subscription and Sam Warburton emailed me to say that she'd look into it, got back to me the next day to tell me the issues I... See more
The website is easy to use for ordering goods, there is always a prompt response with items being dis patched on the same day as ordered. Mail received to confirm dispatch with tracker. Excellent serv... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
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Excellent company!,Delivery was…
Excellent company!,Delivery was superfast and here within just 3 days. This is fantastic for me as I'm disabled and cannot get to a vape shop in my area unaided.
Great service from start to finish.
10/10
June 30, 2026
Reply from Ecigwizard
Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐
We're absolutely delighted to hear you had such a positive experience with us. Knowing that our fast delivery and reliable service made things easier for you really means a lot.
We understand how important convenient online shopping can be, and we're so pleased we could get your order to you quickly and make the process as smooth as possible from start to finish.
Thank you for your kind words and for awarding us a 10/10! We truly appreciate your support and look forward to serving you again in the future.
Best wishes,
Zoe,
The Ecigwizard Team
ive been getting my daughters vapes in…
ive been getting my daughters vapes in kings lynn for a while but now find it hard to get there ,a friend set it up on line for me.service is very good
July 1, 2026
Reply from Ecigwizard
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you've continued to shop with us online and that you've found the service to be very good. It's great that your friend was able to help you get set up, and we hope you've found ordering online to be simple and convenient ever since.
We really appreciate you taking the time to share your experience. Thank you for choosing Ecigwizard, and we look forward to helping you again with your future orders.
Best wishes,
Zoe,
The Ecigwizard Team
Ecigwizard
Easy website to navigate. Wide variety to choose from. Reasonable price. Quick delivery
June 28, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you found our website easy to navigate and enjoyed the wide range of products we have available. It's also great to know you were happy with our pricing and speedy delivery.
We really appreciate you taking the time to share your experience. Feedback like yours means a lot to the team, and we're so pleased we could provide a smooth shopping experience from start to finish.
We look forward to welcoming you back to Ecigwizard again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Brilliant staff good quality product s…
Brilliant staff good quality product s happy customer
June 29, 2026
Reply from Ecigwizard
Thank you so much for your brilliant 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear you're happy with both our team and the quality of our products. Knowing we've helped create another happy customer is exactly what we strive for!
Your kind words mean a great deal to all of us, and we truly appreciate you taking the time to leave your feedback.
We look forward to serving you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
6 days in and the vape is already…
6 days in and the vape is already broken without ever dropping it.
June 25, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you were happy with our competitive prices and quick delivery. Providing great value alongside a fast, reliable service is something we work hard to achieve, so it's wonderful to know we delivered on both.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to welcoming you back to Ecigwizard again soon!
Best wishes,
Zoe,
The Ecigwizard Team
My order was delivered promptly packed…
My order was delivered promptly packed and handled well. Thanks
April 26, 2026
Reply from Ecigwizard
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear your order arrived promptly and that it was well packed and handled with care. We always want our customers to receive their orders in perfect condition, so it's great to know everything met your expectations.
Thank you for taking the time to leave us your feedback. We really appreciate your support and look forward to serving you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Great company has stock for what I…
Great company has stock for what I needed order arrived in 2 days. quick delivery, great prices, good value for the money.
June 24, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear we had exactly what you needed and that your order arrived within just two days. It's great to know you were happy with our quick delivery, competitive prices, and the value we offer.
Thank you for taking the time to share your experience. Your support means a lot to us, and we look forward to serving you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Outstanding customer service
Ecigwizard has always been my go-to, trusted source for vape juice and pens. Even on the rare occasion when they didn't have exactly what I was looking for in stock, their team went completely above and beyond to make it right and compensate for it. This is truly some of the best customer service I have ever experienced. I really appreciate their deep commitment to their customers!
May 12, 2026
Reply from Ecigwizard
Thank you so much for your incredible 5-star review! ⭐⭐⭐⭐⭐
Reading feedback like yours truly makes our day. Knowing that Ecigwizard has become your trusted go-to for vape kits and e-liquids means more to us than we can say.
While we always aim to keep our shelves fully stocked, we're so pleased to hear that, on the rare occasion we couldn't supply exactly what you were looking for, our team was able to turn the situation into a positive experience. Going the extra mile for our customers is something we genuinely care about, so your kind words about our customer service are incredibly rewarding to read.
Thank you for your continued trust, loyalty, and support. Customers like you are the reason we love what we do, and we can't wait to welcome you back for your next order.
Best wishes,
Zoe,
The Ecigwizard Team
The service i received was excellent I…
The service i received was excellent I wanted to order some more vaptio cosmo coils unfortunately you are out of stock could you please recommend a vape liquid for the coils i ordered the liquid i am using seems to bubble alot and has no flavour thank you
June 5, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you were happy with the service you received, and we really appreciate you taking the time to leave us your feedback.
We're sorry that the Vaptio Cosmo coils you were looking for are currently out of stock. We know how frustrating that can be, and we're always working to replenish stock as quickly as possible.
Regarding the bubbling and lack of flavour, we'd be more than happy to help. If you could get in touch with our Customer Service team and let us know which Cosmo coil you're using, the wattage you're vaping at, and the e-liquid you're currently using (including the VG/PG ratio), we'll be able to recommend a more suitable e-liquid and help troubleshoot the bubbling issue.
Thank you again for your kind words and support. We look forward to helping you get the very best from your vape!
Best wishes,
Zoe,
The Ecigwizard Team
Great service and very helpful
Great service and very helpful, answered all my questions, great advice and service provided at the shop on the Hinckley Road in Leicester.
June 15, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you received such great service at our Hinckley Road store in Leicester. It's wonderful to know our team were able to answer all of your questions and provide helpful advice to ensure you found exactly what you needed.
We'll be sure to pass your kind comments on to the store team—they'll be thrilled to know they made such a positive impression.
Thank you for your support and for taking the time to share your experience. We look forward to welcoming you back to Ecigwizard again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Phone picked up early your sales lady…
Phone picked up early your sales lady fabulous dealt with me perfectly
X
June 25, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you had such a positive experience when speaking with our team. It's great to know your call was answered quickly and that our sales colleague provided the helpful, friendly service you deserved.
We'll be sure to share your lovely feedback with the team member involved, they'll be thrilled to know they made your experience a great one.
Thank you for choosing Ecigwizard, and we look forward to helping you again in the future!
Best wishes,
Zoe,
The Ecigwizard Team
very happy with the company and quicker…
very happy with the company and quicker delivery i will definitely recommend
June 23, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear you're happy with our service and that your order arrived quickly. Providing a fast and reliable delivery service is something we work hard to achieve, so it's wonderful to know you had such a positive experience.
Thank you for your kind recommendation. It truly means a lot to us, and we really appreciate your support.
We look forward to welcoming you back to Ecigwizard again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you've received great service from us as always. Knowing that Ecigwizard is your first choice means a great deal to the whole team.
We truly appreciate your continued support and loyalty. Thank you for choosing us, and we look forward to continuing to provide the service you know and trust.
Best wishes,
Zoe,
The Ecigwizard Team
Excellent in every way
June 20, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our service excellent in every way. Providing a great experience for our customers is something we take great pride in, so your kind feedback means a lot to the whole team.
Thank you for taking the time to share your experience and for choosing Ecigwizard. We look forward to serving you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear your order arrived quickly. We know how important reliable and efficient delivery is, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
I visited my local Ecigwizard store and…
I visited my local Ecigwizard store and found a great variety of e liquids from numerous different brands. The help I got was second to none. I joined your email service and shop online and I already had ordered a number of ELiquids and you have great deals and prices are very good.
June 21, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear about your experience visiting your local Ecigwizard store. It's great to know you enjoyed the wide variety of e-liquids available and that our team were able to provide such helpful advice and support.
We're also thrilled to hear you've joined our email service and have been enjoying shopping with us online. Offering great deals and competitive prices is something we always aim for, so it's wonderful to know you've been happy with both our products and service.
Thank you for your continued support and for taking the time to share your feedback. We really appreciate it and look forward to seeing you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Wonderful place
Wonderful place. Greeted by a new member there having training.
Great advice received and timely service from both gentlemen.
January 30, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you had such a positive experience in store. It's wonderful to know you received great advice and timely service from the team.
We're also pleased to hear that even a newer member of the team was able to make a great impression while training. We take pride in supporting our staff as they learn and develop, and it's lovely to know you received the same high level of service throughout your visit.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Saw Lloyd in the fishpond's branch…
Saw Lloyd in the fishpond's branch today.he was super helpful, fixed both of my vapes (I was perfectly prepared to buy a new one!) and so friendly. Highly recommend 😊
June 23, 2026
Unprompted review
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear about your experience with Lloyd at our Fishponds branch. It's wonderful to know he was able to help fix both of your vapes and save you from needing to replace them.
We'll be sure to pass your lovely feedback on to Lloyd, as we're sure he'll be thrilled to know he made such a positive impression. Providing friendly, helpful advice and support is exactly what we aim for.
Thank you for your kind recommendation and for taking the time to share your experience. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear your order arrived promptly and that you were happy with the quality of your products. Providing reliable delivery and great value is something we always aim for, so it's wonderful to know you had a positive experience.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Ecigwizard Team
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