Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
What i like the most is the speed of delivery with full tracking.My selection of items this time were of exceptional value also including 2 free vape kits if I spent over £25. My only gripe and it sh... See more
Company replied
Quick and free delivery on orders over £10, but with offers such as 3 for £15 etc that's a bargain, could do with more flavours for uwelle vape though such as black cherry, etc but apart from that I... See more
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
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Reply from Ecigwizard
Thank you for your kind words. We’re really pleased to hear you’re happy with both the service and the product.
We appreciate your support and hope to see you again soon.
Excellent …
What is love the most is the fast delivery.
The products are excellent and the rewards are also very good
February 25, 2026
Reply from Ecigwizard
Thank you for your fantastic review. We’re so pleased to hear you’re enjoying the fast delivery, the quality of our products, and the rewards we offer.
It’s great to know these things are making a difference to your experience with us. We really appreciate your support and look forward to seeing you again soon.
Great service would highly recommend.
February 21, 2026
Reply from Ecigwizard
Thank you for your kind review and recommendation. We’re really pleased to hear you had a great experience with our service.
We truly appreciate your support and hope to see you again soon.
Reply from Ecigwizard
Thank you for your kind words. We’re really pleased to hear you had a great experience with our customer service.
We truly appreciate your support and hope to see you again soon.
Reply from Ecigwizard
Thank you so much for your 5-star review! 🌟 We’re so happy to hear you loved both the item and our service. Your support really means a lot to us and makes what we do even more rewarding.
If you ever have any questions or want tips for your next vaping experience, just give us a shout. We’re always happy to chat!
Ecigwizard’s vapes and kit
The website is easy to use for ordering goods, there is always a prompt response with items being dis patched on the same day as ordered. Mail received to confirm dispatch with tracker. Excellent service all round to match excellent products.
February 19, 2026
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re thrilled to hear that you find our website easy to use and that our service meets your expectations. Knowing that your orders arrive quickly and with everything clearly tracked makes us really happy.
We truly appreciate your kind words and support. If you ever have any questions or need a hand with your next order, just reach out, we’re always here to help!
Been a costumer for years with ecig…
Been a costumer for years with ecig Wizard not had a problem yet that's why I'm still a customer the sales are good but not for my wallet haha thanks for your service and with bad times at the moment I hope you stay in business thanks t owen
February 19, 2026
Reply from Ecigwizard
Thank you so much for your kind words and for being with Ecigwizard for so many years!
We really appreciate your loyalty and support. We totally get it, sometimes our great sales are a bit cheeky on the wallet, but we’re glad they bring you joy too!
Your encouragement means a lot, especially in challenging times. We’re here because of amazing customers like you and can’t thank you enough for sticking with us.
Reply from Ecigwizard
Thank you so much for your kind words!
We're delighted that our service and great prices met your expectations. We look forward to helping you again soon!
Reply from Ecigwizard
Thank you so much for your 5 star review.
We’re delighted to hear that you’ve consistently received friendly service and great advice. Supporting our customers with helpful guidance is always a top priority for us.
We truly appreciate your support and look forward to seeing you again soon.
Easy to use and prompt action
February 16, 2026
Reply from Ecigwizard
Thank you so much for your 5 star review.
We’re really pleased to hear that you found everything easy to use and that our team acted promptly. Providing a smooth and efficient experience is always our goal.
We truly appreciate your support and look forward to seeing you again soon.
Reply from Ecigwizard
Thank you for your 5 star review.
We’re delighted to hear that you found our team very helpful. Providing friendly and supportive service is always our priority.
We truly appreciate your support and look forward to seeing you again soon.
Reply from Ecigwizard
Thank you for your 5 star review!
We’re really pleased to hear everything went smoothly with no problems. Providing a hassle free experience is always our aim.
We appreciate your support and look forward to seeing you again soon.
Reply from Ecigwizard
Thank you so much for your fantastic 5⭐ review!
We're delighted that you found everything easy to order and that your delivery arrived quickly. It's great to know our email updates were helpful too
We truly appreciate your support and look forward to seeing you again soon!
Very happy to recommend this vendor…
Very happy to recommend this vendor again, always good prices and rapid delivery. Perfect
February 13, 2026
Reply from Ecigwizard
Thank you so much for your recommendation!
We're thrilled to hear you’re happy with our prices and rapid delivery. Your support means a lot, and we look forward to seeing you again soon!
Icon vape pods
Out of stock ( again ) and unable to fulfill their subscribe and save monthly pledge. Will have to start cigarette smoking again with the stress at this rate.
February 13, 2026
Reply from Ecigwizard
Hello Gareth,
We’re very sorry to hear about your experience and completely understand how frustrating it is when a product is out of stock, especially when it’s part of a subscription order.
We never want our customers to feel disappointed or stressed. While stock shortages can sometimes happen due to supplier delays or high demand, we know how important it is to have a consistent supply, particularly when you rely on vaping as an alternative to smoking.
The good news is that we’re expecting this product to be back in stock towards the end of March, with confirmed dates to follow. I’ve also contacted you directly by email to help resolve this for you, so please check your inbox for a message from cs@ecigwizard.com.
Thank you for your honest feedback. It genuinely helps us improve our service.
Super efficient and quick delivery
February 13, 2026
Reply from Ecigwizard
Thank you for your fantastic review!
We're thrilled to hear you found our delivery super efficient and quick. We really appreciate your support!
Reply from Ecigwizard
Thank you for the fantastic review! We pride ourselves on our customer service, so it’s great to hear you had a positive experience!
Great products
Great products, VERY good service, been using melton Mowbray branch for years, 5 star service.
February 7, 2026
Reply from Ecigwizard
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’ve consistently enjoyed both our products and the service at our Melton Mowbray branch. Our team works hard to provide friendly, knowledgeable support, so it’s wonderful to know their efforts have made such a positive impression over the years.
Your continued loyalty means a lot to us, and we look forward to seeing you again soon!
Kind regards,
The Ecigwizard Team
fast delivery
fast delivery, great products, good communication, top quality customer service, very well recommended AAA+
November 10, 2025
Reply from Ecigwizard
Thank you so much for the amazing review!
We’re thrilled to hear you’re happy with our fast delivery, product quality, and customer service. Providing clear communication and top quality support is something we really pride ourselves on, so your feedback means a lot to the whole team.
Thank you for the AAA+ recommendation!
We truly appreciate your support and look forward to serving you again soon!
Reply from Ecigwizard
Thank you for your great review!
We’re really pleased to hear that you find our service easy and quick, and that you’re enjoying the rewards as well. We work hard to make every experience smooth and worthwhile for our customers.
We truly appreciate your support!
Kind regards,
The Ecigwizard Team
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