Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
Company replied
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Review summary
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What i like the most is the speed of delivery with full tracking.My selection of items this time were of exceptional value also including 2 free vape kits if I spent over £25. My only gripe and it sh... See more
Company replied
Quick and free delivery on orders over £10, but with offers such as 3 for £15 etc that's a bargain, could do with more flavours for uwelle vape though such as black cherry, etc but apart from that I... See more
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
January 3, 2026
Reply from Ecigwizard
Thank you for your excellent review!
We’re delighted to hear that you had a great experience with our service. Our team is committed to providing the best possible support to every customer, so your feedback is truly appreciated.
Kind regards,
The Ecigwizard Team
Helpful staff and very friendly staff…
Helpful staff and very friendly staff very happy thank you
January 31, 2026
Reply from Ecigwizard
Thank you so much for your kind review!
We’re really pleased to hear that you found our staff helpful and friendly. Providing a welcoming and supportive experience is very important to us, so your feedback means a lot to the whole team.
We’re glad we could help, and we look forward to seeing you again soon.
Kind regards,
The Ecigwizard Team
Brilliant service and reward points
January 28, 2026
Reply from Ecigwizard
Thank you for the brilliant review!
We’re so pleased to hear you’re enjoying both our service and the reward points. It’s great to know our efforts to give a little extra back to our customers are appreciated.
Thanks again for your support!
Kind regards,
The Ecigwizard Team
Always great flavors and speedy…
Always great flavors and speedy delivery, what more do you need 😊
January 29, 2026
Reply from Ecigwizard
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying our great flavours and speedy delivery, that’s exactly the experience we aim to provide every time. Your kind words and support mean a lot to us.
We look forward to your next order!
Kind regards,
The Ecigwizard Team
Awesome company!
Awesome company!
I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close!
They treat you as a customer not a number and nothing to big or too small cant be sorted via there customer service! 100% spot on in every aspect!
January 29, 2026
Reply from Ecigwizard
Thank you so much for your incredible review!
It really means a lot to hear such positive feedback, especially from someone who has been part of the Ecigwizard journey. We’re proud to have built a service that puts people first, and it’s fantastic to know that our team continues to deliver the level of care and support you remember.
Your kind words about our customer service and overall experience truly mean everything to us. Thank you for your continued support, it’s genuinely appreciated, and we’re always here whenever you need us.
Kind regards,
The Ecigwizard Team
very friendly and helpful
every time i go to get my vape the staff are always friendly and very helpful
January 31, 2026
Reply from Ecigwizard
Thank you for your lovely review!
We’re so pleased to hear that our staff are always friendly and helpful whenever you visit. Creating a welcoming and supportive environment is something we really care about, so your feedback means a lot to the team.
We look forward to seeing you again soon!
Kind regards,
The Ecigwizard Team
Reply from Ecigwizard
Thank you for your great review!
We’re delighted to hear that you’re happy with the choice available, the value, and the service you received. Providing quality products and excellent service at a fair price is always our goal.
We really appreciate your support!
Kind regards,
The Ecigwizard Team
Reply from Ecigwizard
Thank you for your fantastic review!
We’re thrilled to hear that you find our service helpful and reliable, and that you’re enjoying our offers and quick delivery. It’s wonderful to know we’ve made such a positive impression, your kind words truly mean a lot to our team.
We look forward to continuing to impress you with your future orders!
Kind regards,
The Ecigwizard Team
Brilliant aftersales staff and correspondence…
The aftersales staff and correspondence is second to none, sort out any issues without quibble, highly recommended to anyone thinking of using them .
February 11, 2026
Unprompted review
Reply from Ecigwizard
We’re absolutely delighted to hear that you found our aftersales service and communication “second to none.” Our team works hard to make sure any issues are resolved quickly and without hassle, so it’s wonderful to know that came across in your experience.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share it. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing Ecigwizard!
Always on point and with a fast…
Always on point and with a fast delivery!! I can rely on ecigwizard to never be without my vape essentials. I wouldn’t use anyone else
January 26, 2026
Reply from Ecigwizard
We’re thrilled to hear that you can rely on us for fast delivery and to keep you stocked up with your essentials. That’s exactly what we aim for, dependable service, every time.
It really means a lot to us that you wouldn’t use anyone else. Your support and loyalty are truly appreciated by the whole team.
Thanks again for choosing Ecigwizard!
Reply from Ecigwizard
We’re delighted to hear that you found our customer service great and our team knowledgeable. We pride ourselves on offering helpful, informed support, so it’s wonderful to know that reflected in your experience.
We really appreciate you taking the time to share your feedback and for choosing Ecigwizard. If you ever need anything, we’re always here to help.
They were very helpful
January 21, 2026
Reply from Ecigwizard
We’re so pleased to hear that you found our team helpful, that’s exactly the experience we strive to provide for every customer.
We really appreciate you taking the time to leave your feedback, and we’re always here if you need anything in the future.
Thanks again for choosing Ecigwizard!
Reply from Ecigwizard
We’re thrilled to hear that you always choose us and that you’re happy with both our speed and quality. Providing a reliable service and great products every time is exactly what we aim for.
Your continued support really means a lot to the whole team. Thanks again for choosing Ecigwizard, we truly appreciate it!
They have everything you need!
They have everything you need and at great prices. Very quick delivery too. They also have loyalty points which give you discounts or free items.
Great company, would highly recommend.
January 15, 2026
Reply from Ecigwizard
We’re delighted to hear that you’re happy with our range, pricing, and quick delivery. It’s great that you’re making the most of our loyalty points too, we love being able to give something back to our customers through discounts and rewards.
Your recommendation truly means a lot to us. Thank you for your continued support and for choosing Ecigwizard!
Great experience with Ecigwizard
Great experience with Ecigwizard. Easy to order, good prices, and fast delivery. Everything arrived exactly as expected.
November 2, 2025
Reply from Ecigwizard
We’re so pleased to hear you had a great experience with us and found the ordering process easy, with good prices and fast delivery. It’s exactly what we aim for, so it’s great to know everything arrived just as expected.
We really appreciate you taking the time to share your feedback and hope to see you again soon.
Always have great service
January 14, 2026
Reply from Ecigwizard
Hello there!
Thank you so much for your 5-star review and your kind words. We truly appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with our great service, that’s exactly what we strive for here at Ecigwizard!
We look forward to seeing you again soon.
The Ecigwizard Team
https://www.ecigwizard.com/
Reply from Ecigwizard
We’re so pleased to hear that you always receive great service from us. Consistency is really important to our team, so your feedback means a lot.
We truly appreciate your support and look forward to serving you again soon.
Reply from Ecigwizard
Hello there!
Thank you so much for your 5-star review and your kind words. We truly appreciate you taking the time to share your experience.
We’re delighted to hear you were happy with our service and products, that’s exactly what we strive for here at Ecigwizard!
We look forward to serving you again soon.
The Ecigwizard Team
https://www.ecigwizard.com/
I had an issue with my discount being…
I had an issue with my discount being incorrectly added to my order. A phone call and email to Zoe in customer services and everything was sorted promptly and efficiently. Wouldn’t hesitate to recommend ecig wizard to friends and family
January 29, 2026
Unprompted review
Reply from Ecigwizard
We’re really pleased we were able to get your discount issue resolved quickly and efficiently!
It means a lot that you’d recommend Ecigwizard to your friends and family. Thank you for your support, and if you ever need anything in the future, we’re always here to help.
I have always had a great experience…
I have always had a great experience here. The current staff are very knowledgeable and professional, but also very welcoming, chatty and have a great sense of humour. Nothing is ever too much trouble.
January 12, 2026
Reply from Ecigwizard
Thank you so much for your wonderful review!
We’re delighted to hear that you consistently have a great experience with us. It’s fantastic to know our team’s knowledge, professionalism, and friendly, approachable attitude have made such a positive impression. We always aim to make every visit enjoyable and helpful, so your feedback really means a lot.
We look forward to welcoming you back again soon!
Kind regards,
The Ecigwizard Team
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