Avoid!!
My company worked with Eclipse labels for 2 years up until March 2020. In that time we had numerous quality issues, sliced labels, labels running one way and then another, labels running from one type into another, slits in the labels, bits of backing paper attached to them etc. etc. Aside from quality issues their timescales were often inaccurate with labels arriving later than promised being a regular occurrence. Despite many issues we did work with Eclipse, we didn’t demand compensation for their issues, we simply asked for issues to be resolved and labels reprinted when needed. We even accepted poor quality labels and used them to avoid being a pain. The relationship broke down in March though when Eclipse ran a promotion on their Facebook page offering 20% off an order in March and when we asked for that 20% they wouldn’t honour it on the technicality that we didn’t ask for the discount at point of order, even though their advertised post (image attached) did not stipulate that this was a necessary requirement. We’re talking about £700 here after we’ve spent over £50k with them and suffered all the issues above. To make things even worse the MD told us to go away, never order from them again and cancelled our orders in progress right in the pandemic, leaving us completely stuck without labels and in a very difficult situation. The callousness of this act alone is enough to question the integrity of the MD/owner and therefore the company and when coupled with the quality issues and the discount I can only say that I categorically would advise against ever working with this company. It is not worth the risk to your business.