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Eclipse Travel Reviews 

1,067
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and seamless travel planning, noting that multi-country trips and complex itineraries run smoothly from start to finish. Travelers also highlight the excellent accommodations, responsive communication, and reliable local guides who truly enhance the overall holiday experience. Some reviewers were not happy with certain organizational details of their tours. A few customers mentioned that itineraries could have been better structured or expressed a desire for clearer guidance and a more personable approach during major trips. Others noted occasional issues with specific guides or unexpected difficulties during excursions.

What people talk about most

Holidays

Customers had positive experiences with holidays, noting that trips went smoothly and according to plan.... See more

Staff

Clients share positive opinions on staff, frequently praising the knowledgeable and friendly guides who make... See more

Service

Users describe positive interactions with service, highlighting exceptional planning, knowledgeable... See more

Location

People report positive experiences with location, highlighting the breathtaking range of destinations and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was overwhelmed with the number of animals I saw. Eclipse Travel booked me on the Off the Beaten Track package in Tanzania, which was perfect for me. It exceeded my expectations. The quality of the... See more

Rated 5 out of 5 stars

Our agent Meike gives first class service from start to finish. Meike was great at the start, giving us many options to consider for our South American trip. Then after we booked Meike kept us infor... See more

Company replied

Rated 5 out of 5 stars

Blake at Eclipse was brilliant. He organised everything for my very first International trip keeping within my budget. I travelled solo to Antarctica, my #1 bucket list destination, a daunting prosp... See more

Company replied

Rated 5 out of 5 stars

All transfers on time. Hotels very comfortable. Only issue we had was on an internal flight where no luggage was booked for the infant and his luggage cost us $400 to have checked. Otherwise tour went... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Tour Operator

About Eclipse Travel

Written by the company

At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Latin America. As one of Australia’s leading travel experts, we’re passionate about delivering seamless, personalised adventures that reflect each traveller’s unique interests, dates, and budget.

Our team of seasoned travel professionals brings firsthand knowledge and deep expertise to every itinerary, ensuring exceptional value and unforgettable experiences. Whether it’s a wildlife-focused safari, a small ship expedition cruise, a romantic honeymoon, or a multigenerational family holiday, we design journeys that inspire wonder and foster meaningful connections with nature and culture.

We’re proud to champion responsible tourism, working with trusted local operators and promoting sustainable practices that protect the environments and communities we visit.

Let Eclipse Travel be your trusted companion in discovering the world’s most captivating corners. Are you ready for an adventure of a lifetime?

ECLIPSE TRAVEL

Written by the company

Australia’s leading tailormade travel experts
At Eclipse Travel, we specialise in crafting tailormade journeys to some of the world’s most extraordinary and remote destinations, including Antarctica, the Arctic, Africa, and Central and South America. We aim to inspire and facilitate incredible journeys that cater to our clients' unique interests, travel dates, and budgets, all while promoting responsible tourism and a deep appreciation for the world's most stunning and unique environments. From wildlife-focused adventures to small ship expedition cruises, honeymoons to multigenerational family holidays, we pride ourselves on crafting personalised trips that capture the essence of each locale, providing unforgettable memories and exceptional value for money.
Our People
At Eclipse Travel, we love travel – and we think it shows in the way we run our company. Our travel specialists are endlessly enthusiastic, and have intimate, first-hand knowledge of the destinations we offer from years spent travelling to and living in those destinations. We pride ourselves on the first class, personal service you’ll receive from the moment you contact us until you touch down again, home from the trip of your lifetime. Everyone on our team will work hard to impress you, so that if you ever feel the urge to take off on another adventure, you’ll come back to us – or even recommend us to your friends and family!
Our Product
We’ve sourced the leading products and the best local operators to ensure your adventure is pure enjoyment, free of hassles. Our specialties include experience-filled adventures, safaris, small ship cruising, honeymoons, family trips, world-class treks, and luxury travel. We regularly revisit our regions to discover new offerings and perform quality checks on our trusted products. Whether you’re dreaming of exploring Antarctica, the Arctic, Africa, or Central and South America, simply let us know where you want to go, and we’ll take care of the rest!

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,067)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience, fabulous support.

The communication prior to my trip was excellent. Luke was very helpful. The pre-trip information was comprehensive. The tour itself was amazing. Edmond was fantastic and made sure that everything ran smoothly. I was so concerned thatI would struggle with the Trek to see the Mountains Gorillas but everyone went out of their way to make sure that I had a fabulous experience

February 11, 2026
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Reply from Eclipse Travel

Thank you Lea - we’re so pleased you had such a wonderful experience, and that Luke, Edmond and the team helped make your trip so fabulous!

Rated 3 out of 5 stars

Disappointing

We were disappointed with our experience of Eclipse travel. In hindsight the itinerary could have been much better organised and I don't think our organiser took enough notice of our wishes. Getting up at 2am for a 5am flight isn't much fun, especially when there were later flights available.
Once we had paid the money we became invisible.
Luckily the local partners Neptuno and Mayan Sky provided a much better level of service.

January 28, 2026
Unprompted review
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Reply from Eclipse Travel

Dear Chris,

Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of the itinerary and planning process did not meet your expectations. Our goal is always to carefully tailor trips around our clients’ preferences, so it’s disappointing to hear that you felt your wishes were not fully reflected in the final plan.

Flight schedules and logistics in some destinations can be limited, but we always aim to balance comfort and practicality when arranging connections. Your feedback is valuable and helps us review how we communicate options and itinerary decisions with our clients.

We’re pleased to hear that our local partners, Neptuno and Mayan Sky, provided you with a high level of service during your travels. We work with them because of their excellent reputation on the ground.

If you would be open to it, we would welcome the opportunity to discuss your experience in more detail and learn how we could have done better. Thank you again for your feedback.

Warm regards,
The Eclipse Travel Team

Rated 4 out of 5 stars

Excellent itinerary

Excellent itinerary reflecting deep experience in the South American and Antarctic regions I went to plus close consideration of my needs and priorities. Very happy - trip of a lifetime!

January 20, 2026
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Reply from Eclipse Travel

Thank you so much for your lovely review, Edwina. We’re delighted to hear that your itinerary reflected both your priorities and our team’s experience in South America and Antarctica. It’s wonderful to know your trip was a true trip of a lifetime - exactly what we hope for every client!

Rated 5 out of 5 stars

If you want to take out the guesswork…

If you want to take out the guesswork and uncertainty out of planning a vacation, Eclipse is the absolute right choice. Staff members have a wealth of knowledge and solid contacts to make your trip tailored to your needs.

February 23, 2026
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Reply from Eclipse Travel

Thank you for the lovely feedback, Mehrdad. We're so pleased our team’s expertise helped make planning your trip smooth and tailored to your needs.

Rated 5 out of 5 stars

Trust Eclipse!

Thanks for helping to make a once in a lifetime trip the adventure and memorable experience we were hoping for! Our tour of New Zealand exceeded all expectations, and took the pressure off the planning. We would never have seen so much without your help!

February 27, 2026
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Reply from Eclipse Travel

Thank you for the kind words, Laura. We’re so pleased your trip exceeded expectations and that we could help make it such a memorable adventure!

Rated 5 out of 5 stars

Trip to Antarctic

Our trip to Antarctic went well beyond our expectation. I want to give a shout out to Meike and the other people in Eclipse Travel for giving us good guidance, presenting options that were in line with our expectations. They answered all the questions patiently and made sure we were ready for the trip.

February 5, 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for your lovely feedback, Narendra. We’re delighted your Antarctica trip exceeded expectations, and we’ll be sure to pass your kind words on to Meike and the team!

Rated 5 out of 5 stars

Aurora Village, Northern Finland…

Aurora Village was a fantastic location for our 5 days in northern Finland; The activities package enabled us to access a number of ‘experiences’ including snowmobiling, dog sledding, cross country skiing and snow shoeing.
Seeing the northern lights was the u ing on the cake!!

January 21, 2026
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Reply from Eclipse Travel

Thank you for sharing your experience, Andy. We’re so glad you enjoyed Aurora Village and all the winter activities - and that you were lucky enough to see the Northern Lights too! ✨

Rated 5 out of 5 stars

Exceptional travel with Eclipse Travel

Have traveled with Eclipse a number of times now to South America & every time has been exceptionally well organised.

February 17, 2026
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Reply from Eclipse Travel

Thank you for travelling with us again, Keith. We really appreciate your continued trust in Eclipse Travel!

Rated 4 out of 5 stars

Good range of locations and activities

Good range of locations and activities. Some guides much better than others. Accommodation was OK.

January 13, 2026
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Reply from Eclipse Travel

Thank you for your feedback, Howard. We're glad you enjoyed the trip overall, and please feel free to reach out to us personally if you want to provide specific feedback about the accommodation.

Rated 5 out of 5 stars

Eclipse is #1

From the first enquiry until our departure date, Eclipse travel had us completely sorted. Meike planned an amazing holiday ,all flights, transfers to / from airports & hotels, very comfortable accommodation, great tour guides & alot of information on each country we were visiting .Meike & Ally were always quick to answer the many questions we had. If you want a stress free holiday, go to Eclipse. Thanks for an amazing 4 weeks!

January 22, 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for the wonderful review, Karen. We’re so pleased Meike and Ally could help create such a smooth and memorable four-week journey for you. We really appreciate your kind words!

Rated 5 out of 5 stars

We had planned a trip to Antartica for…

We had planned a trip to Antartica for our 50th wedding anniversary . I booked flights and cruise but was totally lost when it came time to book accomodation in South American, transfers to and from airports and cruise port, an excursion to Iguazu Falls, and guided tours. I rang Eclipse Travel and spoke to Meike. From that point on everything became less stressful and more enjoyable. I can highly recommend them for all travel plans.

January 1, 2026
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Reply from Eclipse Travel

Thank you for your lovely review! We’re so glad Meike could help take the stress out of planning and make your special 50th anniversary trip to Antarctica run smoothly.

Rated 4 out of 5 stars

They were decent

They were decent, but they're just the agents for the Tour Operator. I had to put in a lot of details into their portal for a trip to Southern Africa, only to have to give all these details again at the start of the tour.

They also gave some bad advice about taking US Dollars to pay for items in Namibia and Botswana. It was hard to get rid of these - they only take local currency or South African Rand.

November 15, 2025
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Reply from Eclipse Travel

Thank you for your feedback, Steve. When clients wish to join small group overland tour rather than organising a tailormade private safari, we do act as the Australian booking partner for a few trusted tour operators based in Southern Africa that run these kind of trips. We understand this can be frustrating when sometimes certain details are collected again by the local team at the start of the trip, and will see if there is a way we can streamline this in the future. We appreciate your comments and will also review the currency advice for future travellers.

Rated 5 out of 5 stars

Eclipse Travel had all the pieces in place for a reunion in Peru

Eclipse Travel had all the pieces in place for our trip from the US to Peru including last minute changes due to health issues. We had wonderful tours of Lima and Caral as well as incredible restaurant suggestions. They also coordinated our friends' trip from Australia so that we could meet up and tour Cusco and Machu Picchu together. Lots of moving pieces! Thanks, Cathy!

January 21, 2026
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Reply from Eclipse Travel

Thank you for your kind words! We’re so pleased everything came together smoothly for your Peru trip, especially with so many moving parts. We’ll be sure to pass your thanks on to Cathy!

Rated 1 out of 5 stars

Beware live chat offer is a scam to get your personal info

Asked to chat if I had an enquiry forced to give email and name, and then person could not answer my questions and offered to refer me to someone. I was scammed with false advertising to get my info. Beware!

February 13, 2026
Unprompted review
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Reply from Eclipse Travel

Hi Pam,

I’m sorry for the experience you had using our website's LiveChat feature.

Your chat came through outside of our normal business hours, so the team member you spoke with is part of our after-hours support team who are there to assist with general enquiries. Where needed and whenever possible, this support team connect travellers with one of our destination specialists who can provide detailed and accurate information immediately – or in your case, once the team is back online during business hours.

Our website’s chat function may ask for a name and email so that a specialist can follow up with the specific tour details you requested, particularly for questions relating to our tailormade itineraries where real-time answers may not be available after hours. We never sell or misuse personal information, and there was certainly no intention to mislead you.

The team member you spoke with was simply offering to arrange a follow-up from our Africa specialists, which is standard practice for tailored travel planning.

Kind regards,
Hilary, General Manager

Rated 5 out of 5 stars

South America and Antarctica trip

We had a fantastic South America and Antarctica trip organised by Daniel. He worked closely with us to develop an itinerary that suited our interests, budget and made some brilliant suggestions we hadn't thought about. Everything was made so easy with all the transfers and we had great locations for accommodation. Eclipse provided, excellent responses with any issues that needed to be addressed. We would highly recommend Daniel and Eclipse Travel.

November 6, 2025
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Reply from Eclipse Travel

Thank you for the wonderful review, Dominic. We’re delighted to hear you had such a fantastic South America and Antarctica trip, and that Daniel was able to create an itinerary that suited you so well. We really appreciate your recommendation!

Rated 5 out of 5 stars

Incredible experience

Incredible experience. Great support by eclipse and Daniel

February 4, 2026
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Reply from Eclipse Travel

Thank you for the kind words! We’re so glad you had an incredible experience and that Daniel and the team could support you along the way.

Rated 5 out of 5 stars

South America and Antarctica

A huge thanks to Blake for organizing our amazing trip to South America and Antarctica. Four days before we were due to depart, we had the disastrous news that our Antarctic leg of the trip had been cancelled due to technical difficulties with the ship. Blake to the rescue! He was on the case immediately, securing us a place on another ship. He reorganised our whole trip in a couple of days, no fuss, communicating every step of the way, and even re-ordering our schedule to do it in reverse due to lack of accommodation in Rio. We had numerous flights, tours, accommodation etc so it was quite a feat the first time, let alone the second. Everything went very smoothly and we loved everywhere we went, it just got better and better every day. Antarctica was just magical - it was a dream come true, so well worth the wait in the end :-)

Now we just need to decide where to go next!!

Thanks Blake!!

January 12, 2026
Unprompted review
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Reply from Eclipse Travel

Thank you for the wonderful review, Kim. We’re so glad Blake was able to step in quickly and turn a stressful situation into such an incredible journey. Antarctica truly is magical - we’re thrilled it all worked out in the end!

Rated 5 out of 5 stars

Finnish Lapland Arctic package combined with a few days in Santa Claus Village

We booked our holiday through Eclipse Travel, and our agent, Cathy Allden, was professional and unflappable! She was responsive and very understanding of our many requirements.
Aurora Village in Ivalo was exceptional: accommodation, meals and activities were all first rate. Staff was helpful and guides were friendly and knowledgeable. Transfers to and between locations were seamless.

Santa Claus Village was fun, and the sauna in our self-contained apartment a definite plus!

Would highly recommend Eclipse Travel. Thank you for an unforgettable holiday and beautiful memories.

January 9, 2026
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Reply from Eclipse Travel

Thank you for the lovely review! We’re so pleased Cathy could help create such a smooth and memorable Lapland holiday for you. Aurora Village is a very special place, and we’re glad you enjoyed Santa Claus Village too, sauna included!

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