Economy Rent a Car logo
Visit website

Economy Rent a Car Reviews 

841
•
TrustScore 2 out of 5

2.0

Car Rental Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about unexpected extra charges, hidden fees, and mandatory insurance costs that dramatically increased the initial price beyond what was originally quoted. People also experienced very poor customer service, unhelpful desk agents, long waiting times, and frustrating vehicle availability issues upon arrival. Some reviewers were happy with the friendly staff and efficient service provided by certain helpful team members during their trips. A few other people also felt that the initial daily rental rates were affordable and appreciated having convenient offsite shuttle options available. Visitors noted that the vehicles were generally easy to access from nearby locations.

What people talk about most

Price

Reviewers highlight negative aspects of price, noting that initial online quotes often appear to be great... See more

Location

Consumers find location to be ambiguous, with highly mixed experiences depending on the city. While some... See more

Service

Clients share negative opinions on service, reporting frustration with unexpected fees and poor vehicle... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. While some... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, highlighting both appealing initial rates and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another scam rental company in Florida. Avoid at all costs! Illegal junk fees not listed in original quote by Booking will increase your price three fold at least. They should not be allowed to a... See more

Rated 1 out of 5 stars

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100... See more

Rated 3 out of 5 stars

The shuttle driver located easily from the airport. It was a quick drive over. Our checking prices was fast and the car was clean and in good condition. I was unhappy with the Hidden fees. It would be... See more

Rated 3 out of 5 stars

Here are the facts. The facility in Orlando was very clean. The daily rental rates are very affordable. However, be sure to read the renter's policies because there are additional fees that you need t... See more

Company details

  1. Car Rental Agency

Written by the company

Car rental agency with presence in over 100 locations in 30 countries all over the world.

Contact info

2.0

Poor

TrustScore 2 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(841)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Hidden extra charges, awful customer service

Very difficult to get the shuttle, and very long wait at the Viscount Station waiting area (at Toronto Pearson YYZ)
This company charges for using your own liability/damage insurance, which I have never seen before. They also added 33% taxes to this charge!
They charged double the damage authorization amount for the car.
The car was not clean at all when we received it; dirty seats and the trunk area was not properly cleaned or vacuumed.
Customer service is very poor, with lots of unhappy customers on either side of our rental. One poor customer in front of us, said "this is ridiculous", about the charges that he wasn't expecting, and walked out. I'm sorry that we couldn't do that before renting a car for our two week holiday.
Save yourself the trouble, and don't rent from Economy car rental at Toronto Airport.

October 14, 2023
Unprompted review
Rated 1 out of 5 stars

I ended up spending over $200.00 more…

I ended up spending over $200.00 more using this company instead of going straight through budget. While you think you're getting a great price they'll get you with bs fees or jack up $11.00 worth of tolls to $250.00. This is for the one in Miami. I also prepaid for insurance and then they made me purchase another one, if I didn't, they would have put a $2,500.00 hold on my card. They're a rip off.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Christopher K

Christopher K. At the Quepos office was wonderful and so helpful. Looking forward to renting with economy soon.

Gracias Christopher K.!

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

José Muñoz was very helpful in getting us checked in and out quickly and with all the information we needed! He was very kind and efficient through the process.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Economy Car Rental CR

Booking car rental with Angelo has been an absolute pleasure. This is my second time booking with Economy Rent a Car and both times Angelo has helped me with my booking. Angelo always goes above and beyond and has provided exceptional service. The service is outstanding and the prices are unbeatable.
I would highly recommend Economy Car Rental in Costa Rica.

Thank you Angelo and Economy Car Rental team!

October 10, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look