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Economy Rent a Car Reviews 

841
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TrustScore 2 out of 5

2.0

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about unexpected extra charges, hidden fees, and mandatory insurance costs that dramatically increased the initial price beyond what was originally quoted. People also experienced very poor customer service, unhelpful desk agents, long waiting times, and frustrating vehicle availability issues upon arrival. Some reviewers were happy with the friendly staff and efficient service provided by certain helpful team members during their trips. A few other people also felt that the initial daily rental rates were affordable and appreciated having convenient offsite shuttle options available. Visitors noted that the vehicles were generally easy to access from nearby locations.

What people talk about most

Price

Reviewers highlight negative aspects of price, noting that initial online quotes often appear to be great... See more

Location

Consumers find location to be ambiguous, with highly mixed experiences depending on the city. While some... See more

Service

Clients share negative opinions on service, reporting frustration with unexpected fees and poor vehicle... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. While some... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, highlighting both appealing initial rates and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another scam rental company in Florida. Avoid at all costs! Illegal junk fees not listed in original quote by Booking will increase your price three fold at least. They should not be allowed to a... See more

Rated 1 out of 5 stars

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100... See more

Rated 3 out of 5 stars

The shuttle driver located easily from the airport. It was a quick drive over. Our checking prices was fast and the car was clean and in good condition. I was unhappy with the Hidden fees. It would be... See more

Rated 3 out of 5 stars

Here are the facts. The facility in Orlando was very clean. The daily rental rates are very affordable. However, be sure to read the renter's policies because there are additional fees that you need t... See more

Company details

  1. Car Rental Agency

Written by the company

Car rental agency with presence in over 100 locations in 30 countries all over the world.

Contact info

2.0

Poor

TrustScore 2 out of 5

841 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(841)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Vancouver airport location does not…

Vancouver airport location does not rent cars, they are in the insurance business and give you a car to use during the time of your purchased policy. $6.00 per day for cars but you are required to pay $30.00 per day for insurance. They will not accept any other transferred insurance from your credit card or personal auto insurance unless you have ICBC (British Columbia’s Provincial) insurance. They won’t let you have the vehicle otherwise.
It’s a scam.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Was extremely misleading. Third time I’ve used economy and every time it’s bad. Plus they never have the car you reserve. Never again.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Alex Pepe and the rest of the guys were efficient, professional, and very helpful. Will definitely be renting here again when I return in a few weeks.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Easy booking, great rates

Worked with agent to secure rental. Super easy. No issues. Thought price too good to be true but legit. Thanks Mariano Ramirez!!!

October 31, 2023
Unprompted review

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