Economy Rent a Car Reviews 

Avoid this rental company. Rude and do not honor expedia contract. In their words...oh no that's expedia, our contract is different. Then they bill you for all kinds of extras. Beware!!

Too many hidden fees. Late pick up, tolls, insurance. Quadrupling the price of the rental. Do yourself a favor and pick rental straight from the airport. Pick up visitors tolls pass from airport. Make sure you know your insurance coverage and don’t let them talk you into coverage you don’t need. Attendant didn’t accept my insurance coverages even though I know it covers rentals. Will never rent from economy again.

Gave me a car will sidewall damage on the tire originally so they didn’t do a good inspection

Horrible customer service, only rude people work in this location ( 10209 S La Cienaga Blvd, Los Angeles, CA 90045 ) not to mention hiding fees!!!! This place it doesn’t worth one star!!!
I encourage Priceline to remove it from their website!!
$1,000.00 deposit
$30.00 to use their insurance per day!
Won’t take my business insurance
Please go somewhere else and save headaches!!!

Horrible. Charge a $1k deposit or you pay to waive it. Another scam. The car was purchased and paid for on Hotwire with additional insurance. You have to pay to waive the deposit.

Strongly recommend against using this company to rent a vehicle.
We booked a vehicle in Samara Costa Rica a full two months in advance and received from Economy a confirmation of our reservation for a mid size SUV. When we arrived at the designated time the manager informed me our vehicle had been given away to another customer and that he would do his best to secure a vehicle later that day. I didn’t get any communication from him and had to contact the central helpline for Economy. I subsequently was told the following day that no cars were available and there was no assurance they could get us a vehicle within the next few days. Essentially they washed their hands of us. I expressed my anger that our long standing reservation was not being honored and that obviously another customer took priority over us.
This caused us extreme stress about the impact this would have - that without a car we’d be immobile and be unable to visit the areas planned including for a couple of venues we'd already booked reservations. It would have effectively ruined our vacation. It is incredulous that a company the size of Economy was so under resourced they could not source a single replacement vehicle for us in a reasonable time.
We then contacted Alamo and explained our situation. The Alamo team in Samara was top drawer in assisting us. Unfortunately the vehicle they could provide was a smaller SUV and at a substantially higher price ($US244) on short notice, but at least we were mobile for our vacation.
I subsequently contacted Economy several time with my complaint, requesting an explanation, apology and reimbursement for additional costs. Predictably, their repeated commitments to get back to me within 1 to 3 business were as bad as their commitment to honor our reservation.

They charge a price on Booking.com and when you arrive, they then charge you for using your own insurance major scam

I made a second time a reservation with this company! I had my Florida Broward county insurance, full coverage , last time on April 2025 I haven't pay anything extra ,only what I paid on Expedia, this time on March 2026, they charged me $5.90 per day for extra insurance . And they said they hold 2K as deposit
.my amount was 84$ for 4 day , i came up at the end with $109 , which is acceptable. I always take all pic and video of the car ..upon my return i didn't have any problems. 2k were released the same day.
Very unpleasant when you have any unexpectedly extra charges ! But
I m telling about my experience..I didnt have any issues! .. on my way back , was a heavy rain ..,they walked me to the shuttle with umbrella ))which is very kind .

This is the 3rd time ive used economy, always treated us really well. We will keep coming back!

I hate writing reviews, but unfortunately people need to be warned about Economy Rent A Car as a corporation. Here is what happened to me: We rented a car and drove it quite a ways from the rental car center to our hotel area. When we got into the car again we discovered that the driver's seat belt receiver didn't work, and the check engine light was on. We were far from the rental car center and our itinerary did not permit us returning, so I called and asked for a replacement car to be delivered. Before I even had the opportunity to explain that it was a safety issue I was told that they were understaffed and could not deliver a new car. I asked for a discount on our rental to compensate for working around the issue, and the customer service representative berated me, told me that our problem was not a severe inconvenience, and lectured me about how a true severe inconvenience was people fighting for their lives in a third world country. He then hung up on me and continued to hang up each time I called back. (I'll be honest, I was super polite to him and did not provoke him at all.) After the trip I emailed the Economy Rent A Car corporation and submitted a complaint. Through the complaint process the local office lied and said that they had offered to deliver me a new car, and ultimately my complaint was ignored and I wasn't even allowed to submit the evidence I had. Eventually they simply stopped responding to my emails.

They are not transparent about fees. They charged an extra $100 for using my own insurance, the reason to use your own insurance is to save money. I returned the car early because it was vibrating and it didn't feel safe to drive. Of course they refused to issue a partial refund. I STRONGLY ADVISE TO NOT RENT FROM THEM.

This was by far the worse place I've ever attempted to get a car rental from..Kimberly was the representative and she had a bad attitude , not helpful at all and very disrespectful. I hope this place shuts down soon.Even with that lil witch seeing my declaration for car insurance she still was trying to make it mandatory for me to purchase their insurance when it wasnt necessary with a 1000 dollar deposit which is ridiculous. I went over to budget car rental and there was no issues at all.Economy is def the bottom of the barrel. I'd give them zero stars if i could..not recommended AT ALL. This was at the Lax location .

They are crooks, I have rented a car through Priceline and prepaid for the rental plus I bought full insurance when I came to rent they said the insurance I bought doesn’t cover because my license is from Canada, so they forced me to buy a waver for 20.00 a day for 7 days I decided not to keep the car since it had lots of dents and I was afraid that they will attribute it to me so I took it back 12 hours later, they would not credit me for the retal nor the insurance I wonder how come Priceline is selling their rental and showing good reviews they should be banned

Economy rental......what a joke. I had a reservation. My flight was delayed 2 times. I made sure to call economy and communicate that I was running late. They assured me that my car would be held for 6 hours from the pick up time. I get the shuttle from the airport in Orlando. 30 min to the rental place. I go in and expect it to go smoothly. Yeah right!.... there were no cars left!!! I was so frustrated. I had a reservation and was promised the car. I had my booked hotel 30 min away. I had to take a lyft to get there. Meanwhile the rep at economy made sure to tell me they don't reimburse for lyft or Uber rides. Unbelievable!!!
It is a SCAM OF A company. DO NOT GO THRU ECONOMY!!

DO NOT RENT from Economy Rent a Car aka: America Car Rental in Los Cabos!!!! Staff is super slow to check you out and they force you to buy an insurance policy even when you tell them you bought online on Expedia. They say that is only collision and does not cover comprehensive and theft, not true. I read over my policy, it did cover everything and I told the lady. She kept stating only covers collision and does not cover the other. Asked if I declined to buy this, she said I couldn’t rent the car so I was forced to buy it. Scammers!!! Also car was not what I expected and they made me put a $3000 deposit on a credit card which I did get back when I returned the car.

I find your website not user friendly.Struggling to make a booking at first because the amount that was originally quoted was not the same as the quote that you sent to my email later one , reminding me that I have not make a payment yet.I decided not to take the GPS any more and again another amount was sent to my phone for authentic approval on my banking app.According to you my booking would have been sent to my email address but as up till now I havent received anything ,except a request to make a payment for the firts quote with a GPS. Although the payment reflect on my banking app I am not sure if I have any proof of payment .The request number was given on the booking but it did not allow me to print it.Now I can not find the specific request number on your system .Instead it wants me to do a new booking.

Having a toll charge issue, I cannot get a response from management. Called CALL CENTER twice, still waiting on response. Was misinformed by sales rep at Orlando rental site, said I COULD pay cash, ( I had my ILLINOIS toll pass with, he said I couldn’t use) also charged a spur of the moment $20 toll deposit. Went through (2). .85 cent tolls, NOT manned, had cash to pay, I’m being charged $20 ADMINSTRATIVE fee for that. Feeling penalized. Not much, but done to EVERY rental, that’s big $$$$$.

I prepaid for a rental car connected to my flight. The flight was canceled due to the snow storm. I asked for a refund and was told prepaid reservation was not eligible. They would only give me a partial, not even half, refund which they claimed was a courtesy.

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100 on a booking I couldn’t even use. Expedia and this rental company need to stop hiding behind fine print and be upfront with their paying customers. I’m extremely disappointed and won’t trust their “unlimited” claims again.

100% READ THIS. THIS IS NOT THE US ECONOMY RENTAL CAR WITH THE GREEN SIGN. THIS IS THE ECONOMY RENTAL CAR FROM COSTA RICA WITH THE RED SIGN WHICH IS A BUNCH OF SCAMMERS THAT TRY TO GET YOU THROUGH CROOK OR THROUGH HOOK TO BUY THEIR EXTRA INSURANCE. THE EXTRA INSURANCE IS REQUIRED IN COSTA RICA AND YOU HAVE IT ON YOUR CREDIT CARD. WHEN I BOOKED THEM THROUGH BOOKING.COM, I DIDN’T NOTICE THAT THIS WAS THE COSTA RICA COMPANY AND THEN THEY TRIED SCAMMY STUFF AGAIN. I SAID NO TO ALL THE INSURANCE BECAUSE I HAD IT ON MY CREDIT CARD AND THEN THE GUY LIED TO ME OUTRIGHT AND TOLD ME IT WAS 187$ FOR SUNPASS TOLL ROAD FEES FOR THE WEEK AND WHATEVER I DIDN’T USE WOULD GET DROPPED OFF I DIDN’T GET A CHANCE TO READ THE INVOICE OR THE DOCUMENTS. I JUST WAS TOLD SIGN SIGN SIGN AND AT THE END IT WASN’T FOR THE SUNPASS, IT WAS FOR THE EXTRA INSURANCE THAT I HAD KEPT SAYING I DIDN’T WANT AND HE KNEW I DIDN’T NEED BECAUSE I HAD BOOKED WITH MY CREDIT CARD.

GREEN MEANS GO. THAT IS THE US COMPANY WITH THE GREEN SIGN

RED MEANS STOP THAT IS THE COSTA RICA COMPANY WITH THE RED SIGN

ONE IS LEGITIMATE ONE IS A SCAMMER.

DO NOT USE THIS COMPANY AT ORLANDO AIRPORT

SCAMMERS Donot not rent from them Scammers

they do not tell you upfront that they are offsite and you do not get an opportunity to cancel. They even work with the bank so you are not refunded.
SCAMMERS SCAMMERS SCAMMERS