Eco Renewables Group Reviews 

147
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the team's professionalism, efficiency, and helpfulness from initial contact to installation and beyond. The staff are frequently commended for their extensive knowledge, polite demeanor, and dedication, making the entire process seamless and stress-free for consumers. Many people also appreciate the competitive and reasonable pricing, finding the value for money to be excellent. However, some customers experienced issues with product functionality, such as systems not working as expected or batteries not charging, leading to additional costs and inconvenience. There were also occasional complaints about communication breakdowns, slow responses to issues, and scaffolding remaining on site longer than anticipated.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism and efficiency of the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction with the installation of... See more

Price

Consumers find price to be positive, with many reviewers highlighting excellent and competitive pricing,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installation excellent. The squad of guys did a super neat job of fitting panels and hiding cables. Despite biting cold and rain they fitted 22 panels, battery and inverter in 2 days.. just as they sa... See more

Company replied

Rated 5 out of 5 stars

After several quotes and visits by ECO, we selected them to install a 3-phase, system, 72 solar panels and 35kw battery pack. The roofers and electrician did a great job of the installation and Chr... See more

Rated 5 out of 5 stars

Had great experience with Chris and team. The deal was decided in less than 10 mins of conversation as it was among one of the best I had received. There were nuances surfaced later at the time of ins... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the team were absolutely superb. They installed 22x 510W Aiko panels, 2 Tesla Powerwall 3s, and a Zappi charger — all at a really competitive price and with great attenti... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We are an MCS Certified installer of solar PV and battery storage solutions to the U.K. As a company, we pride ourselves on offering the best products, service, workmanship, all at the best prices! As well as being MCS certified, we are registered with RECC to offer consumers peace of mind that all installations and service adhere to the highest standards. For any enquiries, please contact via phone or email below: info@ecorenewablesgroup.co.uk 0800 069 8025 Many thanks, ERG team


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(147)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bespoke Design and Install

Had 5 quotes for solar and battery storage, no one would come out bar Chris From Eco Renewables, I wanted a bespoke system to give me 20kw of storage and up to 7kw of load to allow me to utilise the system to the full extent. Chris quickly came up with a solution, 10 x 470w panels, Growwatt inverter and twin LuxPower squirrel pods giving 7kw of power if needed. Coupled with 6 x Plyontech US3000C batteries providing 21kw of storage. The install was seamless, All fitted in one day bar 4 batteries which were on back order. Communication was great, rest of batteries were fitted day after arrival with Chris and all paperwork completed within 1st week. Can't thank them enough for there services, Price was very competitive, beat E-ON price which was for half of the system I have fitted now.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

May 2022 install

I have recently had a installation completed by eco renewables group. I communicated predominantly with Carly to get the initial order sorted to meet my requirements and organise fitting.

I can honestly say they have been a pleasure to work with start to finish.

Carly was able to help at all stages, communicated promptly, answering all my questions and helping me with tweaks to my order as time went on.

Both herself and the team that undertook all parts of fitting (inc. scaffolding) where friendly, professional and able to answer all my questions.

I would honestly recommend them for service, and pricing was the cheapest in my area at the time (bedfordshire).

May 6, 2022
Unprompted review
Rated 1 out of 5 stars

Eco renewables - false promises

Okay so middle of last year I decided to got for solar panels on my house (before the current energy crisis so defiantly the right decision)

Went out and did the usually and got a number of quotes and spoke to a few companies before then deciding to go forward with eco renewables.

People I spoke with were responsive and answered all my questions so after a bit of a wait due to applications etc I was booked in for install.

The installation was to include x12 385w panels, x2 2.4 pylontech batteries, inverter and also birdmesh around the base of the panels (to stop birds nesting under the panels)

Time line is below.

1. Scaffolding booked in on the 8th July… all seemed a little rushed as they only had confirmation that they could get the materials on the 7th July.
2. 8th July comes I’ve booked the day off work and all day chasing eco renewables about them not having arrived and assumes they are still coming.. 5pm, 6pm still nothing then it turns out the scaffolders arent coming now until the 9th July, This then pushes the install back to the 10th July
3. Scaffolders and materials turned up on the 9th July, absolutely huge pallet of materials dropped off on the drive, Which I then had to spend 3 hours off loading as the installers now aren’t coming until the 10th July.
4. 10th July - installers turned up - wrong inverter had need delivered, installation postponed, no works carried out.
5. Installation postponed again a few times due to installers testing positive for covid (can’t be helped I know)… rebooked in for the 27th July (I’ve had a room full of solar panels and equipment at this point for 2 weeks.
6. Installation completed in the 27th July , shed roof was damaged (installers never reported anything but it was caught on camera. Bird netting was not completed due to clips not fitting on the ‘new’ type of panels… This is where the fun began with eco renewables… I constantly chased throughout August and September, eventually passed over to Laura…. Scaffolding left up awaiting solution on bird mesh… Paid the balance of money owed but not for the bird mesh…. At this point I should have refused to pay any of the moneys owned until the contract was fulfilled in full.. But I’m a trusting persons and trusted them to fulfil there obligations as per the contract.
7. 21st September scaffolders turned up un-announced climbed over my back gate and took the scaffolding down.. bird mesh still not installed, response back from eco renewables don’t worry we will sort it, they were speaking to the manufacturer of the panels regarding how to install clips onto the panels
8. Now Feb / march 2022 comes and pigeons have now started nesting under the panels and literally bird c*ap everywhere.. every time I’ve chased them over the last few months the response was we will get back to you ASAP…. 4 weeks go by I chase again yada yada yada
9. April comes and Im sick of chasing them so I respond again and state my disappointment at there lack of willing to sort the issue… response comes back stating they are sorry they couldn’t sort the birdmesh out and the owners will be informed of my disappointment.
10. Contact a few companies about getting mesh around the base of the panels completed… quotes received and picked a company, came out cleaned the roof fitted the mesh… No problem at all

I was really excited about having these panels installed and throughout the process through delays (some not there fault but others just show complete lack of planning ability… they ruined this experience for me

It’s the bird mesh and false promises and for this reason I would notrecommend using eco renewables if you’re looking at having panels installed.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Solar installation with batteries

Just had an install completed. 12 panels, 2 batteries, an inverter and immersion booster. Overall I was very impressed with the whole process from start to finish. Nice company to deal with and friendly fitters all well project managed.

Some very minor niggles which were promptly resolved.

My one minor criticism is a better on site understanding of the immersion boost product would have been helpful

Would I use again or recommend, 110% yes I would.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

PV/battery installation

I was very pleased with all aspects of advice and work concerning the instalation of our PV pannels, battery and associated equipment. The project was executed efficiently and completed in a reasonabale amount of time with no serious problems encountered. we are pleased with the installation which seems to be working well.
Many thanks.

December 20, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look