Mis artículos fueron entregados en la casa equivocada, a dos calles de la mía. El lugar donde se entregaron —Calle Cabo de la Nao, 31— se encuentra al final de la calle y, además, dos calles más all... See more
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See what reviewers are saying
My item has NOT been delivered, so why are you saying it has been. Where is my parcel??? Where has it been delivered to??? How do you dare to claim delivery has taken place. My RING camera confirms... See more
Company replied
Need to check language of recipient and call him accordingly in the same language that he speaks in, it was a stress situation when the courier couldn’t understand and I couldn’t explain. Also, please... See more
Company replied
I have ordered a waterfilter from Aliexpress, the product came with the ceramic filter broken. The ceramic filter is situated inside a "tin can" so I dont know if it is fractioned in the transport or... See more
2.4
Poor
292K reviews
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Temu parcel not delivered
Parcel ordered via Temu was dropped off at some random location instead of to my home address.
October 6, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Several attempts to get in touch did…
Several attempts to get in touch did not change the company’s policy.
With several parcels on the route,
one was delivered to me, another to a collection point, without my knowledge…
And yet another didn’t arrive at all, with a note saying the recipient wasn’t there.
But they do have my phone number, after all!
Nobody rang.
So why doesn’t even one courier serve my area, knowing (I suppose) how to deliver further parcels?
October 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
I don’t have my delivery
Hello, the parcel was received, there was a mistake, we received the wrong parcel but everything is solucioned. Thank you.
October 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Delivery was too slow
Delivery was too slow, needing several days and several trials. Delivery was done on the letter box inspite that we were at home
October 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Email received telling me of delivery…
Email received telling me of delivery and arrived on time.
Very pleasant delivery driver
October 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Very fast delivery
Very fast delivery . I recieved it just 23hrs . And the product is above my my imagenation . Thank you
October 5, 2026
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
The delivery driver was respectful and…
The delivery driver was respectful and competent.
He rang me 45 minutes before delivery to ensure I was there.
This is a great idea especially if the person lives alone like I do
October 4, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
If I could give no stars i would
If I could give no stars i would, dreadful company, liars, crap customer service dont deserve the business. Rude, useless company.
EDIT SO AFTER A BAD REVIEW YOU FINALLY WANT TO HELP ! 036880000109291953...COUNTLESS EMAILS TO YOUR CUSTOMER SERVICE,GENERIC REPLIES, RUDE REPLIES ON HELP....GO FOR IT PLEASE!
October 2, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
andy R.
andy R.
10:34 (0 minutes ago)
to customersupport
Good morning
I got a message that my shipping was delivered which didnt happened. Its Saturday morning, the 3rd of October and I am certainly at home but nobody tried to ring the bell at 8:12 as stated on the info.
What the funk happened ??
Those two unidentifiable photos of some wet floor doesent help either !
You should contact your delivery guy and ask him what actually happened with my things !!
I hope I will hear from it soon
Sincerely
Andreas Rappold
October 3, 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
Arrived on the date specified
Arrived on the date specified. To the location requested and as the order stated
October 2, 2026
Unprompted review
Reply from ecoscooting.com
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Estimado cliente,
Equipo de Atención al Cliente de Ecoscooting.
Fake failed attempts and refusal to send to pick up as per their policy.
First they marked me “not at home” twice despite me literally working from home when they supposed to deliver it. After 2 “failed” attempts i asked them to send the package to a pick up point as per their own websites policy which states it should be sent to a pick up spot after 2 failed attempts. They refused and said the package will be sent back to the sender in china. Horrible.
October 2, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Marked as delivered, but it never arrived
I'm writing this because I really don't want anyone else to go through the same thing. My package was marked as delivered by Ecoscooting, but it never reached me. Nothing at my door, nothing with the neighbours, nothing anywhere.
What bothers me most is that the tracking said "delivered" as if everything had gone fine. If a parcel gets lost or delayed, just say so. Marking it as delivered when it wasn't leaves the customer stuck, because the seller sees that status and assumes the job is done.
I've had to spend time chasing this when it should have been a simple delivery. I can't recommend Ecoscooting based on this experience. If you see them listed as the courier for your order, keep an eye on the tracking and be ready to dispute it.
October 2, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
My experience with the delivery of my…
My experience with the delivery of my package was far from satisfactory. I had to wait three days before it was finally delivered to my home, and I had to make several complaints in order to get the delivery sorted out.
During the process, the tracking information stated that the “recipient was absent,” even though I never received a phone call, notification, or any other form of contact from the delivery driver.
The package was eventually delivered, but I believe a home delivery service should be handled much more efficiently. Most importantly, the tracking information should accurately reflect what actually happened.
I hope the company improves its delivery management and communication with customers in the future.
October 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
I think the address that I gave you…was not a delivery point for you.
I think the address that I gave you might not be on your place's of delivery point's. I have now sent you my home address, if Euroloteria Punta Prima commercial centre becomes a delivery point for you, can you please let me know when that happens. Thank you.
October 2, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Marked delivered to closed premises; still missing over a month later
EcoScooting marked my Temu parcel as delivered on 31 August 2026. More than a month later, neither I nor Total Postal, the staffed receiving business at the delivery address, has received it.
Their delivery photograph displays 20:07:20. Total Postal closes at 18:00 and was closed at that time. The photograph shows no identifiable recipient, handover or recognisable Total Postal premises. Road markings resembling a pedestrian crossing also raise questions about the location: to my knowledge, there is no such crossing immediately outside the business. I have explicitly disputed that the photograph was taken at the correct address.
Despite repeated complaints, EcoScooting kept asserting that the parcel “was correctly delivered to your address”. They did not identify who supposedly received it, provide the requested GPS evidence or explain how delivery took place at closed premises. They also asked me to confirm non-receipt after I had already done so.
On 25 September, following another formal escalation, EcoScooting finally stated that it had opened an investigation into a possible false delivery and referred the case to a higher level. It allowed up to seven working days and said it would provide a supporting document for a refund claim if the parcel could not be located.
I acknowledge that investigation and await its outcome. As of 2 October, however, the entire order remains missing and the basic questions about the alleged delivery remain unanswered.
The handling of this complaint has been exhausting. Customers should not have to spend weeks repeatedly explaining why a tracking status and a photograph without a recipient do not establish that they received their parcel.
I will update this review if the matter is resolved.
August 31, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Very disappointing service
Very disappointing service. I wasn’t home and asked to collect the parcel from a pickup point, but I was told this would cost an extra €2 despite already paying delivery fees. I felt pressured to give a neighbour’s name, otherwise they would try again the next day and then return the parcel. No approximate delivery time was provided, so I couldn’t be expected to stay home all day waiting. Very uncomfortable experience.
Muy mala experiencia. Al no estar en casa, pedí recoger el paquete en un punto de recogida, pero me cobraban 2 € extra pese a haber pagado ya los gastos de envío. Me sentí coaccionada a dar el nombre de un vecino, ya que me dijeron que, si no podían entregarlo al día siguiente, lo devolverían. Tampoco daban una hora aproximada de entrega. Una situación muy incómoda e innecesaria.
October 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
The delivery driver was as amazing and…
The delivery driver was as amazing and wonderful as always. She is a very down to earth and gentle person. Is such a good moment to speak with her, even if it is the typical small talk.
October 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
We lack the European contact It is…
We lack the European contact It is all done for USA and my normal converters are not working
What do I do?
October 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Again my parcel has arrived broken
Again my parcel has arrived broken. I got pictures. Also de inside articules are broken again
October 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear you had a poor experience with our delivery service. To help resolve this issue, please feel free to contact our customer support team:
Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
Ecoscooting Customer Support Team.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please feel free to contact our customer support team:
● Email: customersupport@ecoscooting.com (please mention "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
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