Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have b... See more
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2nd time with this company and it’s no better, status says two failed delivery attempts because customer requested a different day. Neither of which is true . Customer service say I should expect it w... See more
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Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google... See more
Company replied
Absolutely scandalous service. This is already the second package they marked as “delivered” even though I never received anything. At this point I honestly don’t understand how this company is st... See more
Company replied
2.5
Poor
270K reviews
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There had been no 'out for delivery'…
There had been no 'out for delivery' message like usual, therefore nearly missed the delivery (especially didn't expect on a Sunday evening).
May 3, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The products arrived and everything was…
The products arrived and everything was fine, but there was one problem: the name on the package was just my name, without my family name, Kenyan name, or anything else—just Ibrahim.
May 3, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Super delivery man.
The delivery man called and was willing to wait some 10 minutes for me to arrive at a collection point. He sent me a roaming direction to make sure I could find him. He was super patient and very smiley. Highly recommended
May 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Great delivery guy with professionalism and patience
It all went well, the app said my delivery was going to be done on a Saturday instead while I was out on a Friday afternoon I get the call from the delivery guy saying he is outside my building now (so the day before) luckily I was 15 min away and the poor delivery guy waited to deliver my box until I arrived bless his heart I wish I could have given him something as a thank you or asked for his name so I could have gotten him a shout out. Super grateful for this wonderful service so thank you!!!
May 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
After waiting several weeks for my…
After waiting several weeks for my parcel to arrive in Portugal, I received a notification stating it had been successfully delivered, along with a photo that offered no clear proof of delivery. However, when I got home, there was no parcel, and none of my neighbours had accepted it on my behalf.
Based on the circumstances, it appears the parcel may not have been delivered as claimed. When I contacted customer support, the response was limited, and I was simply advised to contact the supplier for a refund. This felt like a lack of ownership and transparency on the part of the courier service.
I would have expected a more proactive approach—specifically, a proper investigation and clear communication on what actually happened. Instead, the interaction gave the impression that situations like this are treated as routine and not taken seriously.
Given this experience, I would avoid using this courier again if alternative options are available.
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Products crammed into the WRONG mailbox
Not only the courier did not ring the bell before cramming everything into the mailbox (when clearly the delivery was too big for it) but also put it into the wrong mailbox. One of the products was damaged while cramming it into the mailbox
May 1, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Ordered four items from temu all as described, don't know how they do it for the price
Second time I have used temu and will be using them again
April 30, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
optima entrega
April 30, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Esperamos haberle ofrecido una buena experiencia con nuestro servicio de reparto. Si llega a tener algún inconveniente le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Yet again Ecoscooting launched my…
Yet again Ecoscooting launched my package over my high wall without pressing the doorbell. This course of action is quite clearly default as it happens every time. I will now stop using Temu because of this.
April 29, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Item has NOT been delivered
April 29, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I did not received it
I did not received it. Probably it was put in the mailbox of number 850. My address is 850A. Nobody lives in 850, I cannot get it there.
I am worried cause I have another package to be delivered by this same company.
April 29, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Lying about delivery date
Claimed the package was delivered three days before they actually delivered it to the address.
April 28, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I was informed on April 17th that my…
I was informed on April 17th that my three packages was on "the last mile". After that nothing happened. I have contacted them by email and on phone. The positive thing is that they answer on the phone but the Brazileiro that answers speaks with a difficult accent and does not speak a word of English. I have not a clue where my packages are. Regarding the comments from Ecoscooting, they only answer email with standard non relevant answers. Never investigate. To phone them if you do not speak Portuguese is meaningless. Not one word of English.
April 28, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Marked as delivered, but I never received the package. Courier left it at a nearby café without informing me or my authorization.
A bit of a disappointing service, not reliable. I received an email saying my order had been delivered, but I hadn’t received anything and no one rang my doorbell. I later discovered the courier had left the package at a nearby café without my authorization and withouth informing me that he left it there.
Earlier that day, I had called EcoScooting and asked the courier to contact me upon arrival. They told me he would do it, but that never happened. After the notification of delivery, that didn't actually happened, I contacted EcoScooting again and was told the courier would call me to sort out the situation. Once again, he never did.
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
There is nothing delivered until now!
There is nothing delivered until now!
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Left packafe 70 km away
If exist review with -1 star I will give it to them. Long short story they left my package 70 km away from me and told me to go and pick it up. When I gave a call to customer service the agent was quiet annoyed with me and just keep repeating that there is nothing to do.
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Artigo chegou partido
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Prezado cliente,
Lamentamos que tenha tido uma experiência negativa com o nosso serviço de entrega. Para ajudá-lo a resolver a sua ocorrência, disponibilizamos os nossos contatos de atendimento ao cliente.
● E-mail: customersupport@ecoscooting.com — por favor, mencione Trustpilot no assunto do e-mail.
● Telefone: +34 912159369.
Equipe de Atendimento ao Cliente da Ecoscooting.
I haven’t received my parcel yet but it…
I haven’t received my parcel yet but it has shown it’s delivered but where have u dropped my parcel. N u haven’t call me either. CNPRT11702871234006745280 This was my package but I haven’t received it yet.
April 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Early delivery
Early delivery. Goods undamaged. Great Service has improved vastly over the years Thank you
April 27, 2026
Unprompted review
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