Ecosusi Reviews 237

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 5 out of 5 stars

I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sombre Vintage Briefcase (A+++++)

I ordered the Sombre Vintage Briefcase - Brown for a Christmas gift and they delivered it the day before. I am beyond happy with my purchase. The quality of the briefcase, the dimensions, storage space and versatility the bag offers is exactly what I was looking for. I highly recommend this vendor and product. A+++++

December 23, 2022
Rated 5 out of 5 stars

Surprised this was so great!

Had ordered before through Amazon but they didn't carry what I wanted. Went to the website and was so surprised the speed of shipping and the quality. I absolutely love this bag. Quality, versatile. Will absolutely order from here again.

November 23, 2022
Rated 5 out of 5 stars

Beautiful Bags - Great Service

I have bought several great bags from this company. My last was a gift from my husband. Within a few days, the bag broke as a result of a manufacturer's defect. I emailed customer service, sent the pictures they requested, and they replaced the bat at no cost to me. It was a great transaction; I will continue to purchase from them. The styles are great, and I always get complimented on my bags.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful and unique

Beautiful bags, I’ve gotten two so far and I’m in love with the vintage but classic look. Whenever I go people ask me about them. You won’t find them in stores like a MK or a coach. This is special and carefully made.

December 13, 2021
Unprompted review
Rated 3 out of 5 stars

Great product although I saw it way…

Great product although I saw it way cheaper on Prime day. When I sent an email to cancel my order, I was told it was already sent out and nothing I could do at that point but send it back when it arrives. International shipping wasn't worth it.

October 12, 2022
Rated 1 out of 5 stars

Still haven’t got my package after 3…

Still haven’t got my package after 3 months

October 1, 2022
Ecosusi logo

Reply from Ecosusi

HI Customer,
We checked your logistics information and found that the package was returned by customs.
This situation rarely happens, and we are consulting with customs and logistics companies for details to ensure that this does not occur in the future. Please accept our apologies for the inconvenience caused and feel free to contact us via email if you need help with anything else. In the meantime, we are very glad to resend your package ASAP. Please advise to process your order.
Looking forward to your reply.
Best Regards

Rated 5 out of 5 stars

Gorgeous, Eye-Catcher!!

Omg this bag is a dream come true, I have so much love for this bag, the colour, the material, the hold this has on me - it gets really heavy when I include both my iPad and MacBook + books + some other things (I bring so many things at once 😗) but I don't really care- my bags are all always heavy I've built muscles from bag-carrying

ANYWAYS, I've gotten so many compliments for this bag??!! It's simply a gorgeous colour omg thank you so much for having this shade of purple- I can't thank you enough 🥺💝

Oh before I leave, the shipment was all the way to Malaysia and it arrived in perfecttt condition (++++) points!!!

May 22, 2022
Rated 4 out of 5 stars

Good value for money

The bag arrived within a month. Maybe the packaging seemed a bit too little for the bag itself, however it was in good condition, with no damage whaysoever. Looks just as it does on the website and feels sturdy.

September 27, 2022
Rated 3 out of 5 stars

Love the bags not the company

I bought 2 bags and while I love both of them they are a little smaller than I was expecting. Also I bought them as a bundle and it said the bundle discount would be applied at checkout but never was so I paid full price for both. I probably would not have bought both otherwise. Beware of the bundle scam. Also the bags took a while to get here because they use an unreliable shipper.

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

The quality and ethics could be much better

I bought a bag from Ecosusi a few years ago, but the quality was very poor. The bag was squeaky and very badly made, despite their claims that they only offer great quality. I contacted them and they refunded me, but I wish they would improve their quality. I love that they don't use actual animal skin, but there are much better quality vegan leathers out there. Not to mention they also offer silk products, which are highly unethical, and they don't disclose what their products are made out of other than vague descriptions like 'vegan leather'.

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

Till date

Till date, I have not receive my order and no updates.

September 2, 2022
Ecosusi logo

Reply from Ecosusi

HI Customer,
Thanks for your message.
We checked your logistics information and showed that your package has arrived in the destination. If you still haven't received it, please ask the local post office for specific delivery according to your tracking number.
Due to the current impact of the epidemic, you may need to pick up your package at the local post office.
Your tracking number is:YT2222221266026644 GTS100917408
The local post office: opsasia@gtsexpress.com
Website:https://www.gtsexpress.com
Looking forward to your favorable comments after receiving your package.
Regards

Rated 5 out of 5 stars

I love the feel of the leather

I love the feel of the leather but it's still light enough to carry my laptop and supplies. Super cute and ready for my fall semester. Sure most people don't wear a spring color in the fall but when it's a gloomy day that makes my color purple shine that much more to stand out. I love purple and I hope Ecosusi will come out with another shade of purple in the near future.

September 1, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look