Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more
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Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more
I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more
Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more
Company details
Written by the company
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Contact info
East Colorado Boulevard 177, 91105, Pasadena, United States
- www.ecosusi.com
Replied to 28% of negative reviews
Typically replies within 24 hours
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Sombre Vintage Briefcase (A+++++)
I ordered the Sombre Vintage Briefcase - Brown for a Christmas gift and they delivered it the day before. I am beyond happy with my purchase. The quality of the briefcase, the dimensions, storage space and versatility the bag offers is exactly what I was looking for. I highly recommend this vendor and product. A+++++
Surprised this was so great!
Had ordered before through Amazon but they didn't carry what I wanted. Went to the website and was so surprised the speed of shipping and the quality. I absolutely love this bag. Quality, versatile. Will absolutely order from here again.
Great quality and nothing damaged in…
Great quality and nothing damaged in transport. Would recommend.
Beautiful Bags - Great Service
I have bought several great bags from this company. My last was a gift from my husband. Within a few days, the bag broke as a result of a manufacturer's defect. I emailed customer service, sent the pictures they requested, and they replaced the bat at no cost to me. It was a great transaction; I will continue to purchase from them. The styles are great, and I always get complimented on my bags.
Beautiful and unique
Beautiful bags, I’ve gotten two so far and I’m in love with the vintage but classic look. Whenever I go people ask me about them. You won’t find them in stores like a MK or a coach. This is special and carefully made.
Great product although I saw it way…
Great product although I saw it way cheaper on Prime day. When I sent an email to cancel my order, I was told it was already sent out and nothing I could do at that point but send it back when it arrives. International shipping wasn't worth it.
So glad I found Ecosusie
This bag is GREAT! It's as cute as the photo on the website. Website is easy to navigate. And I love that it's vegan.

Reply from Ecosusi
Since it's leather, it doesnt bend easily and it will leaves marks if you try too hard!
It came so fast and the quality is amazing! Got bunch of compliments, from friends and strangers!
All very well
All very well, thanks! We are very happy with the producto is very nice and very Fast with the shippment
The item is nice quality and the color…
The item is nice quality and the color is ok. (Pigment not great) The shipping took a really long time. The thing that disappoints me the most is the weight of the bag. It is so heavy. I don't see myself carrying it very often.
Matches the description and it’s so…
Matches the description and it’s so damn cute!
Only thing is shipping updates were slow and it took awhile to get to me, but worth the wait!
Gorgeous, Eye-Catcher!!
Omg this bag is a dream come true, I have so much love for this bag, the colour, the material, the hold this has on me - it gets really heavy when I include both my iPad and MacBook + books + some other things (I bring so many things at once 😗) but I don't really care- my bags are all always heavy I've built muscles from bag-carrying
ANYWAYS, I've gotten so many compliments for this bag??!! It's simply a gorgeous colour omg thank you so much for having this shade of purple- I can't thank you enough 🥺💝
Oh before I leave, the shipment was all the way to Malaysia and it arrived in perfecttt condition (++++) points!!!
Good value for money
The bag arrived within a month. Maybe the packaging seemed a bit too little for the bag itself, however it was in good condition, with no damage whaysoever. Looks just as it does on the website and feels sturdy.
Love the bags not the company
I bought 2 bags and while I love both of them they are a little smaller than I was expecting. Also I bought them as a bundle and it said the bundle discount would be applied at checkout but never was so I paid full price for both. I probably would not have bought both otherwise. Beware of the bundle scam. Also the bags took a while to get here because they use an unreliable shipper.
The quality and ethics could be much better
I bought a bag from Ecosusi a few years ago, but the quality was very poor. The bag was squeaky and very badly made, despite their claims that they only offer great quality. I contacted them and they refunded me, but I wish they would improve their quality. I love that they don't use actual animal skin, but there are much better quality vegan leathers out there. Not to mention they also offer silk products, which are highly unethical, and they don't disclose what their products are made out of other than vague descriptions like 'vegan leather'.
I am more than happy with my brief…
I am more than happy with my brief case. I don't think Ive ever liked a bag more than I like this one. The quality is really good and its very durable. Above all that its pretty!!:,)
I love the feel of the leather
I love the feel of the leather but it's still light enough to carry my laptop and supplies. Super cute and ready for my fall semester. Sure most people don't wear a spring color in the fall but when it's a gloomy day that makes my color purple shine that much more to stand out. I love purple and I hope Ecosusi will come out with another shade of purple in the near future.
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