Ecoway Renewables  Reviews 

120
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant from start to finish. The service, from initial consultation to installation and follow-up, is frequently described as first-class, with efficient and thorough processes. People are very satisfied with the quality and effectiveness of products like heat pumps, solar panels, and boilers, noting their efficient operation. Reviewers frequently highlight the meticulous attention to detail during installation, ensuring tidiness and respect for homes. Many also appreciate the clear communication and comprehensive explanations provided throughout the process.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with their heat pumps... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Quality

People report positive experiences with quality, expressing satisfaction with the work, products, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Heat Pump fitted with re-pipe work throughout house. Team were fantastic from planning to installation. Whilst onsite installation team kept me informed of any changes needed and even coordin... See more

Rated 5 out of 5 stars

Taggas have been really great from beginning to end. The survey, booking and office staff were fantastic in the paperwork and finance element. Rob and Fraser - the engineers were clean, accurate and w... See more

Rated 5 out of 5 stars

TAGGAS, what a great company! From Charlie who first visited us (absolutely first rate!) to Saul and the team of fitters and Jamie, Kelly and Kat who we have spoken to on the phone, we have nothing bu... See more

Rated 5 out of 5 stars

A fantastic company to have working for you. From planning to ongoing support TAGGAS excelled above and beyond. Tim was super informative and cared about the work they did. This was noticed throughout... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(120)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I had a new boiler installed…

Hi I had a new boiler installed recently and came across a fitter plumber called jack, I can only say he was amazing very professional took pride in his work, did not rush but steadily worked to provide a good service, she showed me how to check the water pressure of it ever happened again he advised me to bleed the radiators after a few days he had done this but said some times when they settle there may still be residue air, he fitted two radiators and made sure I was happy with the placement explained where the pipes were going.
He cleaned up left the area clean and tidy
He is a credit to your company thank you highly recommend
Thank
You Jack

September 12, 2025
Unprompted review
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Madeline, Thanks for sharing your kind words, I will ensure Jack is aware.

Thank you for choosing us for your new heating system.

Thanks Callum

Rated 5 out of 5 stars

My heat pump developed an odd fault…

My heat pump developed an odd fault this week. I cannot thank Kelly, Luke Zak and the Taggas team more for their efforts in solving the problem. Nothing to do with installation that is perfect the computer just said No! Always a pleasure to deal with Taggas thank you again,

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Air source heat pump

Explained everything fine, showed me where the locations of the rads were, asked where I would like the pipes run, kept there work area tidy then on completion they showed me how everything worked. Would highly recommend to anyone.
Ecoway renewables are great.
The fitters are also polite
What's better for me is there is no gas in the village of cubert so had awful storage heaters, now there gone my bills are lower.

September 2, 2025
Rated 5 out of 5 stars

Solar and battery

Fast, friendly and efficient, what more can you ask for, tidy job thankyou

July 1, 2025
Unprompted review
Ecoway Renewables  logo

Reply from Ecoway Renewables

Glad to hear about your great experience with our team Bryan!

Thanks for choosing the Ecoway!

Rated 5 out of 5 stars

Installation was quick and efficient

Installation was quick and efficient. The guys were very helpful. The panels and battery backup are working brilliantly. Our electric bills are now, less than our previous bill and the monthly payment for the system and installation put together. One of the best decisions we've made! Wouldn't hesitate to recommend.

July 1, 2025
Unprompted review
Ecoway Renewables  logo

Reply from Ecoway Renewables

Thanks for your feedback Wendy, I am pleased your Solar system is working effectively.

Dont forget to tell your friends and benefits from our referral scheme!

Callum

Rated 5 out of 5 stars

Professional and efficient

Professional. Kept up to date through every step of the process. Quality product and efficient installation. Have had many compliments on the quality of the solar panels.
Would definately recommend and would also use this company again.

August 29, 2025
Unprompted review
Ecoway Renewables  logo

Reply from Ecoway Renewables

Thank you Kirsty for the positive feedback, we are glad your solar is the talk of the street!

Callum

Rated 5 out of 5 stars

Best service

Best service

August 11, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Mr Bola

Thanks for your kind comment, it was a pleasure upgrading your property with a new Air Source Heat Pump!

Callum

Rated 5 out of 5 stars

Very prompt ,efficient ,good…

Very prompt ,efficient ,good professional job 👍 only little downfall was ..wasn't left the cleanest !
But good friendly workmen throughout job!!

July 28, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Jason

Thank you for your kind words. I will pass your comment regarding the cleanliness to the installation team as we always strive to improve where possible! Enjoy your new system!

Callum

Rated 1 out of 5 stars

Bombastic telesales!

Out of the blue phone call from a rather pushy woman on a Hull number, who was not willing to answer my questions. She insisted on us having a no obligation visit which she booked. Before she hung up she said she would send more information and we would get another call to confirm the appointment which I MUST ANSWER. No information sent, no phone call and nobody turned up to the appointment!
Edit - the original number was on my phone, I rang back there was only music playing on the other end, no reply or answerphone

August 4, 2025
Unprompted review
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Jo,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience. I’ve had a look through our system but haven’t been able to find any details relating to yourself.

Just to reassure you, we’re a local installation company based in Retford, Nottinghamshire, and we don’t operate a telesales department.

It would be great if you could give us a quick call on 01777 700 492, so we can look into this further and make sure everything is resolved for you.

Best regards,

Callum

Rated 5 out of 5 stars

100% Recommendation 5⭐️

Great experience, very professional, reliable and friendly. All went smoothly. Worked very tidy and respectful of property would 100% recommend this company.

July 15, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Tracey,

Thank you for your kind feedback, it's appreciated.

Enjoy your new heating system!

Callum

Rated 5 out of 5 stars

Excellent friendly knowledgable service…

Excellent friendly knowledgable service throughout. When I raised queries after installation they were quickly dealt with.

July 7, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Natasha

Thank you for the positive words, we appreciate your time to tell us about your experience.

Regards

Callum

Rated 4 out of 5 stars

strongly recommended

the installation team is handy, well-organised. the job was well-constructed

July 7, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi King

Thank you for your feedback I will ensure this gets passed on to your team.

Enjoy your new warm system!

Regards

Callum

Rated 5 out of 5 stars

Just had my heat pump serviced

Just had my heat pump serviced. The young man Josh was lovely and took time to explain everything. Kelly in the office is always lovely and accommodating on the phone. Keep it up guys
Kind regards
Amanda Edwards

July 1, 2025
Ecoway Renewables  logo

Reply from Ecoway Renewables

Hi Amanda

Thank you for informing of us regarding your recent Heat Pump Service, I am glad the maintenance team are creating positive experiences!

See you next Year Amanda!

Callum

Rated 5 out of 5 stars

Excellent customer service and great job done

Kelly at Taggas has been extremely helpful, keeping in contact throughout the installation of my new air heat pump and radiators, and checking in afterwards for any post install support. The installation team, Ross and Kyle, drove up from Doncaster to Aberdeenshire, and got started right away, working extremely hard for the course of the 3 days they were here.
Thank you.
S Buyers

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased - highly recommend

I was dubious at the thought of having a salesman come to the house in the evening assuming I was going to get the hard sell and be pressured into signing.
How wrong was I! Everything was handled professionally, explained in great detail in a way we could understand.
Once we decided to go ahead, the scaffolding, fitting and functionality all went smoothly and rapidly within a matter of days.
Subsequent customer service was excellent.
Thank you again as we are now reaping the financial benefits.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

From friendly sales advice

From friendly sales advice, to smooth installation I could speak highly enough of the team at Ecoway Renewables. Just over 1 week from placing the order I'm now benefitting from our new Solar Panel installation :-)

June 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look