Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the quality of products received, often highlighting items like toothpaste, Blu-ray discs, and specific seeds as meeting or exceeding expectations. Reviewers frequently praised the communication from sellers and the promptness of transactions, noting that items arrived quickly and in good condition. The ability to find obscure or niche items, such as French films or specific mower parts, was also a significant positive for several users. However, a substantial number of people were dissatisfied with the website's functionality and customer support, reporting issues with filing complaints and receiving no response from the platform or sellers. Many consumers experienced problems with non-delivery, fake products, or receiving counterfeit items, with sellers often becoming unresponsive after purchase. There are strong warnings from some users to avoid the site due to concerns about certain activities and a lack of recourse for buyers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers expressing satisfaction with their... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Customer communications

Clients share negative opinions on contact, with many reviewers finding it difficult or impossible to reach... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting prompt transactions, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting prompt transactions and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

It is important to have someone who understands that People who have special hobbies like our valkyries need a source of odd parts. Many of the parts from e- crater are very hard to obtain and in thei... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Lost Money Avoid

They removed my items from the marketplace, suspended my store and refunded money from my paypal account for orders that were delivered and received by customers. For no apparent reason or email notification. Who does that? Who refunds delivered orders? Ebay? No. Paypal no? Ecrater yes. They use the saved paypal permission, login to your paypal and refund any money in your account. Without reason, complaints, questions or consultation? I am now out of pocket.

ALL SELLERS BE WARNED ECRATER IS NOT SELLER FRIENDLY.

April 15, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

This is a fake review. The user has not had a store on Ecrater as he claims.

Rated 1 out of 5 stars

No product, no refund, dead pets

Seller claims to have shipped order, tracking information shows only that a label was created on March 23, not that it was ever actually shipped. Contacted customer service and they won't do anything, they won't mediate or even attempt to refund my money. The seller has my money and I have a bunch of dead fish (I ordered a fish antibiotic). Ecrater doesn't seem to care since they already took took their cut, ran with it, and don't have $500 worth of deadfish to deal with. Try a trustworthy site like ebay.

April 5, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller.

The tracking number indicates that the order is currently in transit:

https://t.17track.net/en#nums=LQ102100790SG

The order was shipped on 04/04/2024

Rated 5 out of 5 stars

ON TIME!!!

I was going for a ride when I had to replace the bearings in the final drive of my 97 valkyrie. I put in an order with eCRATER and they sent them quickly efficiently and on time. On time is very important to me. And eCRATER was there for me when I needed it

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot get Robax Platinum in the United…

Cannot get Robax Platinum in the United States. I have been ordering from this company for years and they never disappoint. Fair prices and super fast shipping. The Robax helps a lot when you're back hurts and tylenol and ibuprofen aren't enough. This seller is truly awesome.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Got my dvds today

Got my dvds today. They were in excellent condition and the delivery was really fast. Seller was honest in the product description and their condition. I am a very happy customer.🤠🇺🇸

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect!

Found a product, that I could not find anywhere else, reasonably priced with free overseas delivery, received it quickly, very happy with everything and it was super easy checkout with PayPal, simply perfect.

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE: Site admins login to your paypal & refund

If you are a seller DO NOT USE THIS SITE.

The SITE ADMINS use the paypal permission you give them to LOGIN TO YOUR PAYPAL AND REFUND YOUR ORDERS. No questions asked, no warnings, just a silent refund. I had already delivered items, mark shipped, received positive feedback and still they refunded. Not just 1 order - ALL ORDERS. It can happen randomly sometimes a month after orders. THEY WILL EMPTY YOUR PAYPAL ACCOUNT .

They do this to all new accounts. No complaints no reasons apart from it being a new store. Not an isolated incident .I had a family member sign up.....same thing. They dont respond to emails either.

Its disgusting how they refund your hard work, your bread and butter YOUR MONEY has no value to them.

The hypocrisy is that they ban genuine sellers and refund our money yet they allow countless scammers to operate freely despite overwhelming consecutive negative reviews all complaining about being scammed. Staff have no brains. AVOID

January 12, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

This is a fake review. The user has not had a store on Ecrater as he claims.

Rated 5 out of 5 stars

Speedy shipment

Speedy shipment. Played on North American equipment with zero issues. Very pleased and would do business with them again without any hesitation.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent transaction!

Since this was my first time to order on the Ecrater platform, I must admit I was a bit skeptical. When the seller answered my inquiries so promptly and then assured me of the shipping info and time frame, I was pleasantly relieved when I received the product exactly as described within just 4 days. Would not be hesitant to order from this seller or others again.

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

Tried to buy some Ginseng seeds to grow…

Tried to buy some Ginseng seeds to grow in a woodland. The seeds supplied are Tianqi, ecrater now only present me with a seller login and I am unable to access any transaction so have had to raise a dispute with Paypal. No response from seller or support@ecrater so as a first time customer experience it will be my last.

January 16, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. You can contact the merchant by clicking on the contact seller link in the order confirmation email that you received.

Rated 1 out of 5 stars

Im a seller there

Im a seller there, i have been waiting for 5 weeks to get a reply from support. This is not a reliable platform.

Update:

Well i believe Ecrater is selling these products by itself. Thats why he is blocking other stores. Eliminating competition.

Here are some stores that ecrater is allowing and even advertising on Google. You can verify that by a simple google search.

saberft.ecrater.com
azashop.ecrater.com
yanone.ecrater.com
smartdeal18.ecrater.com

Anyone who is interested can take a quick look.
And i can guarantee that we are the ONLY store there that have a proper authorization and is a registered business.

February 19, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The account has been suspended for selling unauthorized software. Examples: Ms Windows 10 Pro Product Key - $15.50; Microsoft Office 2021 Pro Plus - $24.95

Rated 5 out of 5 stars

Purchased Office 2021 Professional…

Purchased Office 2021 Professional plus. order placed but didn't receive key and contacted the seller thru form provided. got prompt response with key and instructions. Reliable and responsive.

Thanks,
Balaji

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

I am a first time user

I am a first time user.

It's a good feeling to know that I wasn't scammed. The product I received is extremely beautiful. I feel safe shopping here and will make this my go to place for online sports shopping. The customer service was excellent, and I can't express enough how happy I am with the product. I have recommended Ecrater and Sport-Depot to my friends.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

No communication on a order. No delivery.

I made an order on 01-14-2024.
It is now 02-13-2024.
I've emailed asking for a tracking number or when I should expect the package to arrive many times and I have not gotten any feedback what so ever.
They basically took my money and left me in the dark.

February 13, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The order is currently showing as refunded.

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