Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the quality of products received, often highlighting items like toothpaste, Blu-ray discs, and specific seeds as meeting or exceeding expectations. Reviewers frequently praised the communication from sellers and the promptness of transactions, noting that items arrived quickly and in good condition. The ability to find obscure or niche items, such as French films or specific mower parts, was also a significant positive for several users. However, a substantial number of people were dissatisfied with the website's functionality and customer support, reporting issues with filing complaints and receiving no response from the platform or sellers. Many consumers experienced problems with non-delivery, fake products, or receiving counterfeit items, with sellers often becoming unresponsive after purchase. There are strong warnings from some users to avoid the site due to concerns about certain activities and a lack of recourse for buyers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers expressing satisfaction with their... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Customer communications

Clients share negative opinions on contact, with many reviewers finding it difficult or impossible to reach... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting prompt transactions, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting prompt transactions and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

It is important to have someone who understands that People who have special hobbies like our valkyries need a source of odd parts. Many of the parts from e- crater are very hard to obtain and in thei... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Seller couldn't deliver what I ordered

Seller couldn't deliver what I ordered. He got paid. Refuses to reimburse me. I requested a money order. Dave Freeman Refuses to reimburse me

June 26, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

Merchant replied that buyer has closed the account used on the order and he has offered to refund through PayPal and buyer wants a money order. Merchant is not able to purchase a money order. Merchant has replied to buyer's requests and trying to refund the buyer through PayPal.

Rated 1 out of 5 stars

It has been one month

It has been one month, and no product! No communications at all! I still want the product, or a refund.

The package finally arrived but was empty. Several post offices had stamped the package as "received no contents", and I eventually received an empty Prime package. I was issued a complete refund.

June 13, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. As of today the order is showing as refunded. You should see the funds back to the original source within 1-3 days.

Rated 5 out of 5 stars

I've ordered some sneakers

I've ordered some sneakers
Retro 4 , they have provided excellent customer service so far .
I am so excited !
I've heard great things about the site!
I can't wait !!!

I'm a happy customer
I haven't even received product yet
And they have been very straight forward
And assisting

THANK YOU!!!!

WILLL MOST DEFINITELY BE BACK!!!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Trinitite as promised

Ordered a Trinitite sample; product was delivered as promised and even came with an extra bonus pebble. Took a bit of time for USPS to deliver, but all arrived safe and sound.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Buyers beware

Buyers beware! This company highjacks listings from ebay and amazon sellers and then opens a "store" and illegally sells those items on their site. Our ebay and amazon sales have closed, yet ecrater continues to illegally list our former items on their site and accepts payment using our Paypal account.

June 12, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

If you no longer would like to sell on our platform, please simply log into your account, go to menu Delete account and confirm the deletion.

Rated 1 out of 5 stars

Seeds I purchased never sprouted

I purchased 50 Pink Cat Eye seeds. Took about 3 weeks to arrive which I expected. Planted them per instructions and nothing. Been over a month and they haven’t sprouted at all. $60 down the drain. Unable to reach them for help. I say don’t purchase from them

June 8, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are unable to locate an order under your name. Please provide an order number or the name or the email you placed the order under.

Rated 1 out of 5 stars

DVD rip off

I bought a DVD from the 70's for £15.99UK, obviously thinking I was buying an original DVD from that price, one of the highest prices I paid for a DVD. I got an illegal copy, terribly made, with patches from another version where people even speak another language, ...
Wasted enough time and money: if people are able to sell such rubbish on that site, that site is not what I'm looking for.
You can keep the £16, it doesn't make me any poorer. Goodbye.
Never again.

May 6, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. Please contact the merchant and request a full refund. If you do not hear from him in 3 business days, please contact us.

If you believe that the product that you received might not be authentic, please email us some proofs. Please feel free to include images or any other proof that might support your case.

Rated 5 out of 5 stars

No doubt a repeat customer

I received the entire televised version of the concert on time & well packaged. The playback quality isn't great but only VHS was available then and I'm happy with my purchase.

I also received a bonus DVD! High quality playback version of most of the songs, without the backstage content but who cares - totally unexpected bonus gift, much appreciated.

Ease of purchase excellent as well. Way to go eCrater, keep up the good work!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied!!

I was thrilled to find a part that was missing from something I bought on Facebook Marketplace. It was a piece of furniture that was still sealed, so it was not the sellers fault. The manufacturer could not replace the part because it was a discontinued piece. Finding the part made it possible to put together the item I had just paid $75 for. I am so thankful that the seller had it pictured and labeled so accurately that I could order with confidence that I had found the right part:) It arrived quickly and was exactly as advertised online.

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

No product delivered

No product delivered, money taken.Do not orderfrom this site.

April 27, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like he already refunded the order on 05/19/2024. You should see the funds back to the original funding source within 1-3 days.

Rated 5 out of 5 stars

I am grateful to Lost-and-Found-Films…

I am grateful to Lost-and-Found-Films for giving me the opportunity to purchase “Friends” (1971). I’ve been looking for it for a while (it’s out of print/OOP & no longer in distribution). The film played well, was shipped quickly & was accompanied by a friendly note and an extra 1970’s OOP film.

April 25, 2024
Unprompted review
Rated 1 out of 5 stars

I tried to give ecrater,no stars but…

I tried to give ecrater,no stars but they won’t let you,ecrater is a scam do not buy from that store/site or seller. Order a fitted hat on April 11 to wear on my b day may first. They took my money , I ask for tracking info, no reply. I got tracking information may 3 an email saying my hat was delivered, an a close up picture of a shipping label lmaoooo,no package was delivered , no hat no refund , contact PayPal. They are scammer do not trust ecrater. First a last time shopping there.they say check with your local post office .post office have no clue.

April 11, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number indicates that the order was delivered on 04/27/2024:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400109206094282839336

If you did not receive it, please contact the merchant directly. In the order verification email there is a link you can contact the merchant through.

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