Ecrater Reviews 1,660

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the quality of products received, often highlighting items like toothpaste, Blu-ray discs, and specific seeds as meeting or exceeding expectations. Reviewers frequently praised the communication from sellers and the promptness of transactions, noting that items arrived quickly and in good condition. The ability to find obscure or niche items, such as French films or specific mower parts, was also a significant positive for several users. However, a substantial number of people were dissatisfied with the website's functionality and customer support, reporting issues with filing complaints and receiving no response from the platform or sellers. Many consumers experienced problems with non-delivery, fake products, or receiving counterfeit items, with sellers often becoming unresponsive after purchase. There are strong warnings from some users to avoid the site due to concerns about certain activities and a lack of recourse for buyers.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some reviewers expressing satisfaction with their... See more

Website

People report negative experiences with the website, with many reviewers advising others to avoid it due to... See more

Customer communications

Clients share negative opinions on contact, with many reviewers finding it difficult or impossible to reach... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting prompt transactions, fast... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting prompt transactions and items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

It is important to have someone who understands that People who have special hobbies like our valkyries need a source of odd parts. Many of the parts from e- crater are very hard to obtain and in thei... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

It's a total scam

It's a total scam, do not give them any personal information. When you make a purchase multiple people that same-day will contact you stating that they're trying to deliver your item.

September 23, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. It looks like they fully refunded you on 09/18. You should see the funds back to the original funding source.

Rated 3 out of 5 stars

I ordered something about three weeks…

I ordered something about three weeks ago but I haven’t received anything yet. Only thing I received was a tracking number which really don’t tell me where my package is. My package said it had been shipped but the tracking number shows it has been sitting in the same place the last two weeks but I hope I get my package soon cuz it’s been long enough

September 12, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The seller stated that he is in contact with you and that you both reached an agreement the seller to reship the order. Here is the new tracking number that he provided: 92144902358485110004995933 through USPS.

Rated 1 out of 5 stars

I ORDERED A PR OF MENS BROOKS SHOES…

I ORDERED A PR OF MENS BROOKS SHOES FIRST OF SEPTEMBER I HAVE NOT RECEIVED THEM..NO CONFIRMATION NUMBER..NO EMAIL..NOTHING BUT THEY TOOK MY MONEY REAL QUICK OUT OF MY ACCT..ITS A FRAUD SITE ILL NEVER ORDER AGAIN ..SAD PEOPLE DO THIS SO IM OUT $55

September 2, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to locate order under your name. Most probably you ordered from a website that is impersonating Ecrater, and misleading consumers into believing they are transacting on our platform. Our website is located at https://www.ecrater.com

Rated 1 out of 5 stars

Hoka shoe scam!

I ordered Hoka shoes, 2 pair on ecrater. It has been 8 days and i have not got confirmation on my purchases. I did try to contact and also no response. I will never order on ecrater again. I have no order number because I have not received any confirmation and did not screen shot the page when i placed my order. Ecrater responded and said my review is bogus because i have no order number, obviously they did not read my review. My bank is investigating this thankfully. I do have a picture showing that ecrater still has the shoes for sale. I still at this time have not received any confirmation of purchase tho they surely charged me for both pair of shoes. Has been 9 days since i placed order and was charged. Ecrater is scamming .

September 8, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to locate order under your name, or under the email address you provided. The order number you provided does not belong to our platform. The orders from Ecrater have different format for the order numbers. Either your review us bogus or you purchased from another website.

Most probably you ordered from a website that is impersonating Ecrater, and misleading consumers into believing they are transacting on our platform. Our website is located at https://www.ecrater.com

Rated 1 out of 5 stars

I ordered a pair of Miami Dolphin…

I ordered a pair of Miami Dolphin shoes! The seller has been very difficult they shipped to wrong address, he’s telling me i have to go chase down postal service! I told them numerous times and they confirmed the correct address only to still send to wrong address and now won’t even issue a refund cause I was out of town and I’m not chasing down a postal service that has several post offices in one city! Very, very poor business and handling. I’m now out of money and no merchandise! I’ve been patient and have been waiting for weeks! All he keeps saying is you didn’t go to post office!! No you shipped to wrong address and don’t want to honor their mistake!

August 5, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like the merchant already refunded you. You should see the funds back to the original funding source.

Rated 1 out of 5 stars

Waiting

Waiting, waiting…….still waiting. Not just for goods purchased, but for a response to where goods are or money to be funded!

Not a happy customer. Only ordered two bottles. Is it that hard!

June 8, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The order is currently showing as refunded. You should see the funds back to the original funding source. The merchant's account has been suspended.

Rated 5 out of 5 stars

One of the best indie comic publisher !

very fast to send, excellent packaging, very good communication,and even free goodies in the order!
one of the very best curated label of comic, where everything that is published is interesting ,exciting and thought provoking.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordering was easy. Unfortunately, my order ran into delivery issues — it was never delivered. A replacement order was sent, but that also never made it. Customer service was great. They were very responsive and they resolved the issue. They have great customer service. They care!

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time KEEP contacting asking…

Waste of time KEEP contacting asking for oreview and ignore the fact I've not even received goods xx A big scam

June 3, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The merchant provided tracking number indicating delivery:

https://www.royalmail.com/track-your-item#/tracking-results/LP299048982LT

Rated 1 out of 5 stars

Hi bought a air fry oven and Emeril…

Hi bought a air fry oven and Emeril Lagasse 26 quart extra large air fryer and I have not received it. I bought it July 11. They took it off my credit card I did not receive a confirmation number no email no nothing but they took the money off my credit card. I think this is a scam. Do not use this site.

July 10, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

What is your order number? We are not seeing an order under the name of Judy Hall.

Rated 5 out of 5 stars

Great customer service

My 2nd purchase from the seller and both arrived right away in perfect condition. I had a question about a pending charge and received an immediate response.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

HELLO,
I HAD ORDER ONE PRODUCT FOR MY TWO ACCOUNTS FROM THIS WEBSITE HAVING ORDER NUMBERS (5848282), (5846653) BUT WE DID NOT RECEIVED THE PRODUCT YET. THE SELLER DID NOT RESPONDING PROMPTLY, THE SELLER NAME IS
EQUODE.
REFUND MY AMOUNT OTHERWISE I WILL GO TO THE NEXT FORUM FOR MY MONEY.

July 3, 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The orders are showing as refunded. You should see the funds back to the original funding source within 2-3 days.

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