Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
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See what reviewers are saying
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service!
October 24, 2023
Great prices, fast delivery and all round great experience
October 2, 2023
Great price and the only place where I…
Great price and the only place where I could find my sunglasses in stock - great!
September 13, 2023
Excellent product, low price & quick delivery
Excellent product, low price and quick delivery.
August 16, 2023
The best service
The best service. Next day delivery. The frames were immaculate and came with the expected branded case and cloth in a strong outer package. Truly a top retailer. Thank you.
August 8, 2023
As happy as Larry with my prescription sunglasses
I recently ordered prescription sunglasses from Edeloptics and I am very satisfied my purchase.
I have been searching for a pair of stylish (but unpretentious!) sunglasses for a while, so decided to give a go to the Polaroid PLD 2086/S 086 UC 47 model. They did a great job getting hold of the model I wanted (which was out of stock in first instance) and in getting my glasses delivered to my doorstep, just on time for the Cambridge Folk Festival.
This was my first-time ordering prescription glasses online, so I was hesitant of not using the services of my usual opticians. Thankfully, the experience turned to be genuinely smooth. It was very easy to choose my preferred lenses and provide my eyesight prescription details. I have now received my sunglasses and I am pleased to say that my vision is as clear as expected.
I was somehow sceptical about the value for money that is offered by this company, but the sunglasses look great on me and the quality of the prescription lenses is on par to that of my daily glasses. I am as happy as Larry.
Spoke to lovely chaps at Customer Support, by the way!
July 27, 2023
Unprompted review
Professionalism, quality products and excellent delivery
I've been a customer for at least 10 years and never had any problem with my orders including delivery, only aspect that they should improve is their website which needs a major update in my opinion.
Outside of being an old and happy customer I would love to work for this company 🤗
August 1, 2023
Great value and delivered on time
July 31, 2023
Competitively priced and great service
Competitively priced and great service.
I'm a very happy first time customer 😊
Thank you
July 11, 2023
Great service.
Excellent sunglasses, delivered very quickly.Second purchase from Edel Optics,very pleased.Great service.
July 11, 2023
Great prices
Great prices, excellent service, delivery quicker than suggested and love the glasses. Thank you
July 10, 2023
Good range of sunglasses
Would have been 5 stars but they took longer than I expected to arrive. Good price and lovely sunglasses.
July 4, 2023
Awful order management and customer service
Awful! I ordered a pair of glasses and was advised on the website it would take a month. A couple of weeks later the order hadn’t progressed so I emailed and asked if there was a problem and if I needed to change my order - I was told there wasn’t a problem and changing my order wouldn’t be any quicker. Just followed up again as still no progress on the order, to be told they can’t get the frame as it’s been discontinued. After a month! Awful. Demanded a refund.
Edit: Just downgraded to 1 star as they couldn’t even apologise!
July 6, 2023
Unprompted review
Reply from edel-optics.co.uk
Dear Andrew R
We are sorry that you are dissatisfied with our service.
The glasses you ordered are not in stock and have therefore been ordered by us at our manufacturer.
A repeat order is normally sent to us within 2 weeks.
Unfortunately, there has been a delay at this time, we have recently heard that there are currently some production issues at the manufacturer.
We offered you a different color as an alternative and then canceled the order at your request.
The money has since been refunded to you.
Best regards,
Edel-Optics
Brilliant as always
As always, great service, great communication. Fast, efficient and informative. Delivery is always as advised. Massive range to choose from as well. Would definitely recommend and have used a few times. Wouldn’t buy glasses anywhere else.
June 28, 2023
Great glasses at a good price 👍
June 4, 2023
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