Was a bit concerned because of the bad reviews but got the shades in 4 working days. The price was cheaper 25% compared to other shops a nice bargain.
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See what reviewers are saying
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... See more
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... See more
Company replied
Glasses arrived on time but the parcel was damaged. Fortunately the crushed box didn’t reach the glasses but the glasses box should have reached me in tact as that’s the corresponding box to show legi... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3.4
Average
6K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent from order to receipt
Ordering was easy, discount applied, received within 2 working days and a free gift included in the shipment
May 21, 2023
Service is very good but the glasses…
Service is very good but the glasses were not up to the usual standard ie no box or paper work just a case in a plastic bag
May 21, 2023
Reply from edel-optics.co.uk
Dear Geoffrey
We are sorry that you are not satisfied with your order. We source our eyewear exclusively from certified retailers. In the case of the Ray-Ban brand, this is the Italian company Luxottica.
Of course, you have the possibility to make use of your right of return.
Kind regards,
Edel-Optics
Excellent ..... again !!
Ordered last week and delivered on the day that was mentioned in the correspondence. Love the product chosen and at a very competitive price
May 16, 2023
Great from start to finish!
Great from start to finish! Cheapest price I could find and fast delivery! Ordered on the Saturday and arrived on the Tuesday. Very happy, thanks 😊
April 22, 2023
Unprompted review
Tsuper, extra, amazing
The best, fast and professional service I ever had. Congratulations
April 16, 2023
One of the good retailers!
I don't buy new very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy from; based on value, quality and after service. Edel Optics is on that list, they provide a service beyond reproach; a service all retailers should bestow upon their customers.
They come with my highest recommendation.
April 16, 2023
Excellent service and excellent…
Excellent service and excellent product. Kept me informed of the delivery every step of the way.
April 2, 2023
Won’t let me exchange
Won’t let me exchange (and pay more) because of their returns policy, which I was 8 days over because it was a gift. Awful customer service, I’d go somewhere else as they are so unhelpful despite multiple contacts
April 3, 2023
Unprompted review
Reply from edel-optics.co.uk
Dear John,
We confirm the 30-day money back guarantee for shopping in our store. The shipping and the return are for our customers free of charge.
Unfortunately, we can not take the glasses back, because you have already exceeded the 30-day money back guarantee and the good is now no longer accepted in the shipping warehouse.
Kind regards,
Ede-Optics
Loving my new Miu Miu
Lucky enough to find the last pair of past season Miu Miu frames I was searching for on Edel-optics at a brilliant price. Was hesitant about ordering from a company not well known to me but from reading reviews decided to go for it and happy to say the service was amazing. I opted to try the glasses on first before having them glazed with my prescription and the process couldn’t have been smoother. Frames were sent out to me via UPS and delivered in a few days, returned again via UPS (did need to use a printer for this bit) and completed an order online to add my prescription lenses.
Was surprised to receive the completed glasses back within 5 days and I really love them, lenses with anti glare coating etc. mean I can use them for computer use all day and they look great. All communication with the company was speedy and efficient.
March 21, 2023
Unprompted review
Great price for great products.
March 22, 2023
Price was amazing
Price was amazing, quality of the frames excellent, communication was very good, speed of delivery was excellent.
March 17, 2023
Great price and 100% quality
Wow !! What a prices ! I have chosen edel-optics as they had exactly same sunglasses I purchased 2 years ago from different website for over 100£ and I really wanted same glasses and only on edel optics they had trusted reviews and half price compared to years ago, definitely that was a good decision. I have to also mention that glasses were delivered from Germany to uk in just only 6 days ! Will be buying again ! Already looking for spare sunglasses from edel-optics 🕶️
March 16, 2023
Great price
Great price, and no import tax even for orders above £135. Delivery was faster than ordering goods from the U.K. 😂 Kudos Edel-Optics, and thanks for my shades being cheaper with £170 U.K. Retail price
March 6, 2023
Unprompted review
Fast Frame Replacement
I managed to break the frame of my glasses at 11am on Wednesday. I found the exact same frame on the website and ordered them. They were delivered from Germany to my home in the UK at 11:30am Thursday. Absolutely amazing service and the price was astoundingly cheap.
I can’t praise this company enough. Thank you.
March 2, 2023
Fast delivery and easy refund process
October 20, 2022
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