edel-optics.de Reviews 

Ordered a pair of Carrera sunglasses and received an empty box. I called immediately the customer service number and they hung up on me. I checked the website and the model I purchased was showing a much higher price and not longer available. I escalated the issue on Paypal and they never replied. Very disappointed about the whole experience! (account #101098727)

Super super super

Bought the sunglasses on a Sunday, Tuesday at 3pm they were at my place, that from Hamburg to Munich, came in a rocket 😁 nothing to complain about, first time I bought from this website, it was the best price I found on the internet from this specific Gucci model so why not.

Edit: After this review, i received an email from the manager of customer service offering me the glasses for the price that i ordered for. I would still like to keep my older review for others below.
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I had ordered a pair of glasses and they cancelled it on their end. When asked for the reason they said that the System cancelled the order. So i requested them to cancel the cancellation and rebook my order to which they said that i have to order it again and then the price of the same model was higher ca.20% to which i asked them why is it now expensive to which they replied saying it is dynamic pricing and that i have to buy it at a higher price now for a mistake that was done by their system. I am never ever buying from edel optics again.

very fast delivery and everything was ok.
thanks a lot edel optics.

The store misleads clients as to the available methods of payment. I have tried purchasing glasses twice and I encountered the same issue. The payment for glasses has been blocked on my card, but the shop claimed that there was a problem with payment and requested me to pay again. They could not explain what went wrong. The two different cards that I used were in both cases mastercard and currency the Euro. The release of funds on their part is not too quick either, and I am still waiting (funny, that when they want to block the funds it occurs immediately, but when I want them to release the block it takes a lot of time). I hope that I will get my money back eventually. Had I known the issue with payment, I would have not decided to deal with them.

Super friendly and super quick.

Could not recommend any more highly.

Worst customer service ever, I returned multiple items back to them and now "2 months later" even-though I received multiple emails from them saying "under the terms of the 30-day money back guarantee" dated over 40 days ago no money has been returned. My total is around 1000 Euros and I called and emailed them multiple times which they say sorry or they just hang up on me, I'm pursuing a lawsuit against them ATM, I'll update the results later on.

I have two times bought sunglasses from edel-optics.de. Competitive prices, fast and low cost sending, good information and service provided. My best recommendations.

The worst customer service I've ever had a chance to deal with. Terrible experience.

I have ordered online on 4th october sunglasses (because in the shop they told me they can’t order for me and i have to to it online!!). The delivery day was between 7th and 8th of october.
I choose the delivery in the shop in Hamburg. After paying I received an email gving my adress as delivery place!! Then I received a second email with a delivery date on latest 24th of october to my place!! I called them (long waiting time) and was told that everything is fine and maybe soon I will be informed that I can pick up my glasses in the shop. Very reliable customer service and communication to the customers. 3 days later, I received an email that i can pick up my glasses in the shop. I went the day later and was told that they aren’t there. I was told that in fact the glasses have to been brought from the warehouse nearby to the shop and that people are busy and don’t have time!! So nobody is responsible for anything. Finally they found them. Unfortunately they didn’t fit and I asked for a return. I had to insist to have a paper as a proof of my return. So I don’t recommend at all this website even the website is pretty well done but the rest don’t work properly.

I ordered a two sets of eyeglass frames from Edel Optics last month, YSL and Zegna, with a total order value of close to 500 Euros.

I cannot get ahold of them on the telephone and have only received one email saying that the glasses would be sent by today. Nothing. Please stay away from this company, and buy from a reputable dealer. Why deal with the hassle dealing with this crooked company?

I will update if there is anything positive, but why make it difficult for your customers to contact your staff? You have your money and I am walking around blind without new glasses.

UPDATE

I recommend speaking with them on their CHAT function at edel optics de. They refunded my money and I will look elsewhere, as I was not certain of when my glass frames would arrive. Maybe I would have been happy with my order, but sometimes a customer wants guaranteed certainty.

No refund!!! I've ordered a pair of sunglasses. They did not fitted well so I have returned them back. Received a confirmation email for full 30-days refund on 03.09.2019, wrote edel-optics my bank account number as they asked, but never received the refund in it ! It's been óver a month. No communication with the seller - I have send emails - no answer, trying to contact by phone - no way! My order № E-BG19-1858574

Bad customer service and my glasses were never delivered

Hey Everyone. In the last two weeks, I had a problem with my order. I tried to make a payment but something does wrong and my payment can't be accepted from "Revolut" credit card. I called Max (Maksym) (employee in edelOptics company) and he helped me with all.. He gave me all the information, checked all about my order, he called back to me the next day. Amazing quality customer service. I recommended.

Thank you for help Max!

I ordered a pair of sunglasses which when arrived were faulty. One arm sat higher than the other and therefore did not sit straight when worn. Basically a lop sided pair of glasses, they were of terrible quality. Its a shame there's no option to upload pictures. When I complained, they chose not to respond offering no explanation but did at least issue a full refund.

Smh, so after waiting almost three weeks for my refund I received an email from edeloptic stating that my refund was refunded to my account in full which was a lie. I called this morning the rep I spoke to told my that they try to transfer the money but the transfer but on the computer is not working so I have to wait until Wednesday for my refund what kind of policy could possibly be like this? Well it’s the worse and I don’t think I should wait almost three weeks for my refund.