edel-optics.de Reviews 

Top seller and top product, Alles ging schnell und gut. Bin sehr zufrieden

Items as described, fast delivery. Straightforward and trouble free.

Product was delivered fast and with a very good quality. I would totally recommend the german store (.de)

Best range of (sun)glasses I could find so far!

Very fast , very good. From now always edel- optics.

The quality is very good ...very fast shipment ...i recommende it

When buying two pairs of sunglasses totaling £268 the site crashed. With no confirmation of order email I tried to order again the following day. This time the payment was successful. But then I had money for two orders taken from my account. I tried to call to cancel one order but there was no answer. So I emailed only to have someone reply 10 days later, well after I'd received both orders. So I promptly returned the unwanted order which was tracked by UPS, and they've now had my order for 1 1/2 weeks and still no refund. I've emailed about my order (and refund) but no reply. I've tried to call but they never answer. Terrible service. Definitely avoid.

Edel-optics‘ website is great. For many frames you get the option of trying them on in a virtual simulation. Their prices are also very competitive. I purchased a Persol frame that gave a strong impression of being a second hand item: the rims were twisted and the internal surfaces that are in permanent contact with the skin at the nose and eyebrows were matted. Also, the glass did not come with the original Persol brand sticker. I sent the frame back and wrote the Edel-optics team a message that never got replied. The purchase hasn’t been refunded either. Long story short: all hat and no cattle and a dissatisfied customer who will not return

Very easy to use and order online. It reached within 24 hours and very nicely packed!

Love my sunglasses! They arrived a few days after I ordered them. Quick and easy.

I'm writing from Poland

On April 12, 2021 I made online order in edel-optics.pl store.
This is YOUR BRAND, your marketing, your shop in Poland and help service which… seems, it doesn’t work here at all.
I ordered 3 pairs of glasses.
Credit card payment.
The glasses have to be delivered to me on April 14, 2021 by UPS courier , that was the term.
It didn’t arrive.
On April 14 I received an email from UPS about creating a shipping label for this shipment.
The parcel has still not been posted.
On April 16, 2021, I received another email from UPS about shipment – info - that it have to be delivered to me on April 19 FROM GERMANY.
Just today, on April 20, I received the package. Huge delay.

Unfortunately, the package contained ONLY ONE PAIR OF GLASSES. Where is the rest?
I made photo documentation.

WHERE ARE MY ORDERED GLASSES OR WHERE IS MY MONEY?

LAST WEEK I TRYED TO CALL THE HOTLINE support of your store a few times.
Nobody picked up.
I have not received any information by e-mail about the lack of the ordered items in your warehouse. Nobody warned me that you are not able to ship the entire order on time.

What's wrong with your store?

How are you going to solve this problem?
When will I get the rest of my order or my money back?

Should I turn to the Polish UOKiK or the European ECC in your case? Should I seek help from other institutions to enforce my consumer rights, protection and guarantees because it looks strange and UNPROFESSIONAL.

And BTW- how to register on your online PL site? – there is no option such this? You want to login but I even couldn’t find registration. Crazy…

I will be waiting for your reply.

Fast delivery, great service, fantastic Price.
Whats not to like. Got my Dsquared glasses today. Very satisfied. I can recommend and will definitely buy again!

I just love my new sunglasses. Top price, super speedy delivery and goooood quality.
I would highly recommend this shop.

Great glasses at a very good price. Perfect.

I have shortly ordered/payed for a sunglass but I did not receive any confirmation e-mail as if i did not order at all!

Furthermore, when you try to connect to them via chat, you are redirected to a not-safe web-site with out-of-date certification, but even then it doesn't connect.

As a last option i try to called them but to speak with someone, you need to have an order number which they did not send me!

All in all: just paid over 80 EUR, no order confirmation, no way of contacting them! Is this a joke?!

Always shopping here, fast,good quality, best service really they are the best in Germany 👌

No response/service at all
I ordered on the site before, the glasses always came quickly. And it was nice experience.
This time, I had placed an order on Jan. 26 with my credit card. And I got an email feedback being said they did not accept my credit card. I changed payment method to paypal right after that, and I got the confirmation mail.
I did not hear back anything from them after that. And it turned out not only my paypal got charged, but also my credit card which they claimed not to accept.
In the end, I was charged twice for the same product.
Until now, I only received a mail and they told me that the product didn't arrive at their warehouse and they could not predict delivered data.
Except it, I did not receive my refunds which was wrongly charged from credit card. I did not hear back any order status update.
The dealer doesn't provide individual account info. and therefore doesn't provide order status.
As I paid twice for the same product, I don't know how or when will I get refunded. I understand these things happen, but I'd expect an apology and clear instructions on how to proceed.

Updates: I received my money on the first order which was wrongly charged after almost 2 months. And waiting for another order updates