Nice shop with original products and high quality. Shipping takes a while but they update you on the status of the order. I can recommend this store.
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See what reviewers are saying
I recently purchased these sunglasses and I am absolutely in love with them! The quality is outstanding, and the lenses are crystal clear. They fit comfortably on my face and don't slip down, even dur... See more
The order was handled fast arrived in perfect shape, however one down side UPS does not sent notifications on when the delivery will occur. I had to literally stay 2 days at home hoping they will deli... See more
This is my second purchase from edel - optics. I give them 10 stars for everything, from promptness, packaging & product quality. I ordered my Tom Ford Cassius on Sunday 16th April and received it on... See more
Company details
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +40 31 631 4008
- info@edel-optics.ro
- www.edel-optics.ro
4.4
Excellent
1K reviews
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Replied to 100% of negative reviews
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Great products and services!
September 26, 2024
Fast delivery
September 23, 2024
Shipment received earlier than expected
September 9, 2024
Sunglasses are not in a good condition
August 29, 2024
Reply from www.edel-optics.ro
Hello Andrei
We’re sorry to hear that the sunglasses you received are not in good condition.
We have already reached out to you via email with a proposed solution, and we're committed to resolving this issue as quickly as possible.
Best regards
Edel-Optics
I am really happy with the purchase
I am really happy with the purchase, all inside the box, full nice presentation
August 21, 2024
Thank you so much for your service
Thank you so much for your service! My Ray Ban is fantastic!!!!
August 5, 2024
Great place to shop for glasses
Good selection of products, order shipped on the day mentioned by the confirmation email and arrived two days later, super smooth and simple to order
August 1, 2024
Everything was fine
The sunglases delivered in time, no unpleasant surprises. I recommend them
August 1, 2024
Excelent experince
I had a very good experience. I received the product quickly and in good condition. The price was the lowest I found, and trust me, I checked many sites.
July 30, 2024
I had a very disappointing eDisappointed with Customer Service and Warranty Handlingxperience…
I had a very disappointing experience with Edel-Optics. I purchased a pair of glasses for my child, and the frame broke shortly after purchase. Our certified optometrist confirmed that the breakage was due to a manufacturing defect, not misuse or external force.
Despite providing a confirmation letter from the optometrist, Edel-Optics refused to honor the warranty, claiming without evidence that the defect was caused by mishandling. We have been ignored and treated with a lack of respect even after requesting a prompt resolution.
We plan to contact the Verbraucherzentrale Bundesverband and other consumer protection authorities across Europe to defend our rights.
It is unacceptable for a company to treat its customers this way, especially when dealing with essential health products for children. I strongly advise avoiding this retailer until they improve their customer service and warranty practices.
July 22, 2024
Unprompted review
Reply from www.edel-optics.ro
Hello Marius Babosche
After carefully reviewing your claim with our opticians, we've concluded that the damage to the frame appears to be due to excessive force during handling or adjustment, rather than a manufacturing defect. Unfortunately, this type of damage isn't covered under our warranty.
We understand this isn't the resolution you were hoping for, but we must follow our warranty guidelines. We recommend contacting the optician who handled the fitting, as they may have insurance for such situations.
Thank you for your understanding.
Best regards,
Edel-Optics
Was realy sceptic , until i got my order...sooner than expected
Was realy sceptic about fraud ,and fake product but my opinion changed after i got my shipment.
I ordered with UPS Express Saver because it was written that i get in 2 days.
I made the order on 22.07.2024 at 15:59 and the processing started instantly, i didnt expected so quick delivery as today i got my shipment 24.07.2024
at 9:29.
So it was extremely fast as it comes from germany to romania.
The product is absolutely genuine and with all the accessories from box with seriall labels and genuine ferrari/rb logo ,made by quality mat. the storing case is also made from soft touch leatherlike material (probably leather) ,with original embossed RB logo on it ,the inside is made from very soft touch smooth fabric like material also didnt leave any debris like fake ones and the leather material is just very soft again in comparation with fake ones are more firm ,sturdy and the rb logo isnt embossed just printed, cleaning cloth with ferrari logo ,cert.of authenticity , user manual . I checked the whole sunglusses but its realy a v.h.quality RayBan product ,Polarized- you can notice it in lightrays , the rayban /ferrari logo on the lenses are genuine ,not like on fake ones, (fake ones can have it quite nice logo too) ,the temples are made from carbonfiber with id numbers of size/model/made by and the rubbered tip with embossed rayban logo,also outside the temples are the separated piece of rayban /ferrari logos sticked.
Its an interesting thing that when you close the temples thay didnt touch with tips the inner side of the lenses , things which is friustrating on fake ones usualy.The frame is made very precise and you can seee the quality of the production its H.Q.
So im happy that i finally decided to try this company . My opinion is a trust to edel-optics.ro (.de). I also contacted 3 times the custommer support by phone before my order for information , and all three times i could talk very quick with an agent , which tells me that even in case of ups express saver order i will probably have delay of about 2 days because of busy period, even that i got less than 2 days in total :).
I could track on website and on ups site the shipment status right after the order and refreshed instantly even after a couple of minutes it was refreshing to new statuses , finally after few hours departed to airplane the shipment ,so everything it was responsive and abowe my expectation .
One scary behaviour it was at the order state when i wanted to choose Paypal payment method it gave me constantly an unexpected error so i was realy aware of a probable fraud , finally i opted for credit card payment which was succeeding at first.
So if someone hasitate to trust or not i can offer my good review.
About the proofness of genuinuty ?
If this product is Fake , then there's no Original one made Yet :D
July 24, 2024
Reply from www.edel-optics.ro
Hello Alexandru,
we sincerely regret the inconveniences created and we thank you for reaching out. As telephonically mentioned, the frame can be adjusted with an optician locally at no extra costs, or sent back for replacement. Any issues with the order must be reported right after delivery, by phone or online, so we can gladly take action.
Thank you once more for your understanding and gladly reach out again if we can further assist.
Your Edel-Optics team
Delivery was sooner than expected
Delivery was sooner than expected, product was new and genuine with all the accessories. Very satisfied
July 10, 2024
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