www.edel-optics.ro Reviews 1,336

The googles were as ordered. Very fast delivery

Very fast delivery. A perfect price for such a high quality product.

I really appreciate the quality of the sunglasses ordered, package's quick delivery and impeccable wrapping. So, nothing to complain about, many thanks:)

Original product. Exactly as shown on website. Good description. Easy payment option and fast shipping.

Quick shipment! The product had exactly the quality and expected specifications. The package arrived as planned according to courier company tracking system.

Best purchase,quick delivery and quality of the product!!!

Fast delivery, smooth process!

Fast shipping.

Insolvency. BEWARE - no refunds

---last edit---
I finaly got my money back, NOT thanks to edel-optics. As someone else suggested, I submitted a chargeback dispute using my bank (revolut), and after some time they managed to have my money returned. I urge anyone in this situation to contact their bank.

--- [edit, after owners response] ---

ok, let me clarify their answer, which is just as missleading as their whole attitude was since the day I ordered.
Up until recently, no information about getting the refund was available on the link they are mentioning. Also, the email they mention to have sent me was from 2 months ago, when our latest agreed delivery date expired. At that time, there were no information in their help center other that the insolvency proceedings were not over, and nothing could be done until that happened (first half of April, they claimed). Discussed with them again on the 15th of april, the proceedings were still on going. In both of these emails, they mention that when the proceedings are over, they will contact me. They never contacted me, and now, if I want to even have a chance at refund, THEY SAY I HAVE TO PAY 22 EURO because I am apparently too late for the free claim, which expired on the 10th of may.

Here are the contents of the first email (in romanian):

[start email]
Edel-Optics Customer Service (edel-optics)
22 mar. 2024, 16:02 CET

Bună ziua,

În ceea ce privește rambursarea, dorim să oferim o actualizare cu privire la situația noastră actuală.

În ciuda poziției noastre puternice pe piață și a unei echipe foarte motivate, în prezent nu avem resursele financiare pentru a construi în mod independent o ofertă modernă Omni-Channel. Prin urmare, am inițiat procedura de insolvență. Ca parte a acestui proces, ne propunem să restructurăm Edel-Optics și să continuăm operațiunile cu asistența unor noi investitori cât mai repede posibil.

Din același motiv, momentan nu putem procesa rambursări pentru plățile efectuate înainte de 23 februarie 2024.*

Numai după deschiderea procedurii de insolvență, la administratorul insolvenței, va fi posibilă înregistrarea creanțelor restante în registrul de insolvență.

Este de așteptat să aibă loc la începutul lunii aprilie, dar este supus aprobării finale și instrucțiunilor instanței.

La finalizarea procedurii de insolvență, te vom contacta și îți vom oferi aici formularul de înregistrare a revendicării rambursului restant.

Informații detaliate despre cele mai importante întrebări, în articolul următor:

O privire asupra informațiilor esențiale

Mai multe informații disponibile la următorul link.

Deoarece acest proces poate dura ceva timp, mulțumim în avans pentru răbdare.

Vom distribui mai multe informații despre situația noastră actuală în Help Center.

Mulțumim pentru sprijin și înțelegere în această perioadă dificilă.

* Rugăm a se ignora orice termene de rambursare menționate în comunicările anterioare sau confirmările de anulare.

Cu stimă,
Echipa Edel-Optics
[end email]

There is that phrase in the email that clearly states "La finalizarea procedurii de insolvență, te vom contacta....." which translates to "Upon completion of the insolvency procedure, we will contact you....."

That same expression was used in the email dating 15th of April, when no updates where yet available on any of those links. Since then, no communication from them.

If this is not an obviously missleading attitude on their part, I don't know what is.

Please beware and please check their .com trustpilot page where there are a lot of other people who have been robbed of their money.

----[edit end]-----

I have been waiting for 5 months, contacted them multiple times in this span, they always responded promptly but, apparently, not truthfully.
They did offer to give me back the money back in the beggining..the fact that I believed their lies about the manufacturer delaying orders and whatnot and choose to wait longer is on me, but as I come to understand from other reviews I am reading (on their .com trustpilot page), that would not have changed anything since apparently they just delayed reimbursements until insolvency anyway.
The last time I contacted them to ask if they could answer more concretely about when should i expect the delivery, they said 3-5weeks. That was 4 weeks ago, so I suppose they did deliver on that promise. Not the order, but the email (someone pasted its contents further down) basically saying not only the order but also the reimbursement is off the table for now.

At this point, I don't even want eyeglasses anymore, at least i have an excuse to not see manure coming my way. The money back I do need though.

I will return with updates as the situation unfolds.

Very fast delivery. Amazing product. Thank you!!!

I have returned a product that they confirmed that they had received and it has been way over a month since they have been promising they will make the refund and still haven’t.
They keep sending the same email and talking to them on the phone is no help either because they keep telling me that management has to make the refund and they can’t do anything about it and I just have to wait and insist with my request. Although it is legally a problem that they do not respect the policies, there is nothing to be done to make sure i will get refunded!

Worst customer service ever! More than one month away since I my placed my order, the order has not arrived yet and they will not give me my money back. We exchanged more than 20 emails, no solution to the problem. I would never recommend!

negative experience. I ordered a frame and I have been waiting for it to arrive for over 3 weeks, given that the delivery time is 14 days. no one tells you when they will be delivered

An important and great provider of good quality products.
I recommand you all to buy from them your future sunglasses!!

Very good shop 👌
I buy permanent from this company.

Very satisfied with the products and the customer service.

Fast delivery. Good quality of product. Surely i will make other orders in the future.

Easy to order, delivery was as stated.

Arrived with one day delayed delivery but aside from that it was an all around good experience