www.edel-optics.ro Reviews 1,336

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Nice shop with original products and high quality. Shipping takes a while but they update you on the status of the order. I can recommend this store.

Rated 5 out of 5 stars

I recently purchased these sunglasses and I am absolutely in love with them! The quality is outstanding, and the lenses are crystal clear. They fit comfortably on my face and don't slip down, even dur... See more

Rated 5 out of 5 stars

The order was handled fast arrived in perfect shape, however one down side UPS does not sent notifications on when the delivery will occur. I had to literally stay 2 days at home hoping they will deli... See more

Rated 5 out of 5 stars

This is my second purchase from edel - optics. I give them 10 stars for everything, from promptness, packaging & product quality. I ordered my Tom Ford Cassius on Sunday 16th April and received it on... See more

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arrived on time

Arrived on time, good package and good quality of the sunglasses. Plus, to be honest, lowest price on the market (for the model I bought). Thank you!

March 13, 2023
Rated 1 out of 5 stars

Disappointed

Hello. I received the package. Inside, the boss glasses box is destroyed in the right corner, so I won't be able to use it to hold the glasses. the glasses are fine. I am very disappointed 😥

March 7, 2023
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Reply from www.edel-optics.ro

Hi Razvan,

your satisfaction with your order is our top priority and we want to inform you, regarding this complaint, that a new glasses-case is being sent shortly with the UPS tracking number provided via email.

We apologize for the inconvenience caused and thank you for your understanding!

Best regards , 
Edel-optics

Rated 5 out of 5 stars

I recently purchased these sunglasses…

I recently purchased these sunglasses and I am absolutely in love with them! The quality is outstanding, and the lenses are crystal clear. They fit comfortably on my face and don't slip down, even during hot and sweaty activities. I appreciate the stylish design and the fact that they come with a protective case. These sunglasses are definitely worth the investment, and I highly recommend them to anyone looking for a durable, stylish pair of shades.

March 2, 2023
Rated 1 out of 5 stars

They are not serios... Bad services with bad client comunication

Same status with no money returned...
DO NOT ORDER FROM THIS COMPANY!!!!!
They are not serios, I have still waiting for the money for the return for almost a month because I wasn't satisfied with the quality of the purchased product..
Even so far I have not received the money back.
SHAME ON YOU - EDEL OPTICS....

February 22, 2023
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Reply from www.edel-optics.ro

Hello Dan,

we apologise the refund is delayed and for any inconveniences this has caused you, as mentioned, this should be completed in approx. 14 days, which is now overdue a couple of days. The case has been escalated and we are waiting for the transfer to be completed in the following days, as we have informed you.

We thank you for your patience and understanding !

Rated 5 out of 5 stars

I've order a pair of sun glasses which…

I've order a pair of sun glasses which I wanted and I found it on this site at a very good price, with no cost for transportation. The delivery was set within a week and everything went perfect.
The sun glasses was packed in a small box with protection. They are perfect, no sign of imperfection or scratches. Thank you!

February 21, 2023
Rated 5 out of 5 stars

5 stars

I have a good experience with a wonderful team.of edel-optics. They respond very fast for my order. Good for you edel-optics.
Best regards.

February 9, 2023
Rated 1 out of 5 stars

The frames came with the enamel/ paint…

The frames came with the enamel/ paint already chipped. It looks like they sent a model that was phisically in display for a long time.
Whoever packed this pair of glasses saw the were chipped and still sent them as a new product.

February 1, 2023
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Reply from www.edel-optics.ro

Hello Bogdan, we apologise for the condition in which your order was delivered and we have sent you the free UPS return label, so we can replace or refund this right away, as orders should never leave our warehouse in this condition.

Best regards,
Your Edel-optics team

Rated 5 out of 5 stars

My experience

Good programming the steps of commerce. Quality and origins of articles are veritable. Proces is iese. Good job. Thank you, Edel-optics.

February 2, 2023

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