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Eden Mobility - Gosport Reviews 

44
TrustScore 4.5 out of 5

4.7

High Street 48, PO12 1DF Gosport, England, GB


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Rated 5 out of 5 stars

Really friendly, knowledgeable staff. Steph made us feel very relaxed whilst we contemplated our purchase

Company replied

Rated 5 out of 5 stars

I was looked after by Stephanie Humphrey who was extremely helpful and informative when assisting me to select a riser/recliner chair, which was delivered three days later! Exemplary service from s... See more

Company replied

Rated 4 out of 5 stars

Such a lovely greeting and so helpful in selecting the right product for me. Nothing was too much trouble even when I changed my mind to select a different item. Good range of products too and the pri... See more

Company replied

Rated 5 out of 5 stars

All the staff are amazing, no matter what query we get exactly the information we need, explained in a way that's simple to understand. Steph and Laura have been absolutely fantastic over several year... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • High Street 48, PO12 1DF, Gosport, England, United Kingdom

  • 023 9200 7580

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.7

All reviews

(44)

1,498 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly helpful staff

I went into Eden Mobility to get a new walking stick for my partner. I have seen other shops with walking aids, but they were nowhere near as good or as helpful as the one in Gosport. Steph was the lovely lady who served me. The staff was very friendly, kind and helpful. She even offered help on adjusting the stick to make sure it's a great fit for my partner. Had a wonderful experience and would definitely recommend them to get all your mobility needs. They are super professional and helpful.

September 25, 2025
Unprompted review
Eden Mobility - Gosport logo

Reply from Eden Mobility - Gosport

Thank you so much for your kind words! We're thrilled to hear that your visit to our Gosport store was such a positive experience. Steph and the team always strive to provide friendly, knowledgeable service, and it's wonderful to know that their care and attention made a real difference. We're glad your partner found the perfect walking stick, and we truly appreciate your recommendation. Looking forward to welcoming you back whenever you need us!

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Very good service

Had to get a replacement scooter while waiting for mine to be repaired which will take some time was served by a lovely lady called Steph who’s guided me though the process very easily happy with the deal I got five stars all round

September 25, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Peter,
Thank you for your great review! We’re so glad Steph was able to guide you through the process with ease and help you find a suitable replacement scooter. We’re happy to hear you’re pleased with the deal and the service!
Best regards,
Eden Mobility

Rated 5 out of 5 stars

Best mobility shop in the area

Best mobility shop in the area.
If thay don't hold it thay can problely get it

September 24, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Peter,
Thank you for your great review! We’re so glad to hear you rate us as the best in the area. If we don’t have it in stock, we’ll always do our best to get it for you. We really appreciate your support!
Best regards,
Eden Mobility

Rated 5 out of 5 stars

Great experience

Went in to get a cane, service was amazing. I was originally nervous about getting one but the staff made me feel very comfortable. Would recommend:3

September 20, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Duckie,
Thank you for your lovely review! We’re so glad our team made you feel comfortable and helped you find the right cane. If you ever need anything else, we’re here for you. Take care!
The Eden Mobility Team

Rated 5 out of 5 stars

Friendly customer service.

Friendly customer service.

September 8, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Dave,
Thanks so much for your review! We're really glad you found our customer service friendly, it’s what we strive for every day.

Best regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Fantastic service

Steph was polite, kind and helpful.

August 29, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi IvorRama,

Thank you for taking the time to share your feedback. We’re delighted to hear that Steph provided you with such polite, kind, and helpful service at our Gosport branch. Your comments are greatly appreciated and will be shared with the team.

Kind regards,
The Eden Mobility Team

Rated 1 out of 5 stars

On behalf of Nicola Smith

On behalf of Nicola Smith
My dad brought a mobility scooter in May.He paid cash for it from edan mobility.Since he brought it it has broken down twice This is a brand new scooter.After many phonecalls and him saying he no longer wanted the scooter and promises they would call him back.they are now saying they can't find any paperwork confirming his purchase.A manager then promised to ring him back this morning.Yet again no phonecall.I rang them at lunchtime and they all of a sudden found the paperwork and was promised a phonecall again when the manager got back from lunch.Still no phonecall and now not answering the phone to us.They state they have exceptional customer services. 👏👏👏👏👏 well done edan mobility.You have left an 80 year old man unable to leave his house.Taken over three thousand pound off him and now ignoring all phonecalls.Great company.Please share this as this is not acceptable and my dad has been unable to leave his house for a week now.

August 29, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Jason, thank you for taking the time to share your concerns. We're very sorry for the distress this situation caused your dad and your family. We understand how important his mobility and independence are, and we sincerely regret the delay and communication issues you experienced.

We’re pleased to confirm that this matter has now been resolved, and we hope your dad is feeling more confident and supported with his scooter. Please rest assured that we’ve taken this feedback seriously and are reviewing our processes to ensure better service moving forward.

If there’s anything more we can do to help, please don’t hesitate to reach out. Thank you again for your patience.

Warm regards,
Eden Mobility Customer Care Team

Rated 5 out of 5 stars

The ladies in the shop were extremely…

The ladies in the shop were extremely helpful and very polite. They chatted with us all and we all left the shop smiling

August 13, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Paula,

Thank you for your lovely review! We're so pleased to hear that the ladies in our shop made your visit such a positive experience. It’s wonderful to know you all felt welcomed, supported, and left with smiles!

We truly appreciate your kind words and hope to see you again soon.

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Folding scooters

visited Eden mobility today to price up there range of folding scooters, Steph gave us a good demo of all she had to offer, she was very helpful and patient while i was making my choice making sure i was happy with my purchase.

August 11, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

Hi Carole,

Thank you so much for your kind review! We’re delighted to hear that Steph gave you a great demonstration and helped you feel confident in your choice. Taking the time to ensure you're happy with your purchase is exactly what we aim for, and it’s lovely to know Steph delivered that experience.

We hope you enjoy your new folding scooter, and we’re always here if you need anything else!

Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Walking stick

Laura was very helpful and polite explaining everything about the product and adjusting it to suit. Many thanks.

July 26, 2025
Unprompted review
Eden Mobility - Gosport logo

Reply from Eden Mobility - Gosport

Hi Mark,
Thank you for your kind review! We’re so pleased Laura was able to assist you with care and professionalism, making sure your walking stick was perfectly adjusted. We’ll be sure to pass on your thanks!
Warm regards,
The Eden Mobility Team

Rated 5 out of 5 stars

Good service

July 23, 2025
Unprompted review
Eden Mobility - Gosport logo

Reply from Eden Mobility - Gosport

Hi K,
Thanks for your kind review
warm regards,
The Eden mobility team

Rated 5 out of 5 stars

Sales

Steph was extremely helpful and polite with my purchase of a walking stick, and cheerful on a dull morning

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and caring staff

I turned up to the Gosport store and I was met with Steph who welcomed me in as I was interested in a mobility scooter for my mobility needs. She filled out a form to see what my medical needs were and then she showed me scooters based on my needs and the options available. Once I have chosen the one I was interested in she phoned up to book me in for a home assessment. Very quick and very impressed with the service I received

June 6, 2025
Unprompted review
Eden Mobility - Gosport logo

Reply from Eden Mobility - Gosport

Thank you for your great feedback. We're glad you were happy with the service you received.

Rated 5 out of 5 stars

Friendly and welcoming member of staff

Friendly and welcoming member of staff. Knowledge of four-wheeled wheelie advised by NHS staff. Wide range of above. Full demonstration of range, making it easy to decide which wheelie to purchase which was in stock. Shown how to operate item.All way way round a pleasant experience, by Steph.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Hand rails

I was able to buy what I wanted to buy
They had the hand rails in stock
The staff were lovely

June 6, 2025
Unprompted review
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Reply from Eden Mobility - Gosport

We're glad you were able to find what you were looking for. Thank you for your kind review.

Rated 5 out of 5 stars

Just bought two chairs from Gosport…

Just bought two chairs from Gosport branch and had them delivered. Wonderful products ,wonderful service even though the stairs were a little tricky they put it in situ with no fuss and bother,wonderful service. Highly recommend.

May 20, 2025
Unprompted review
Eden Mobility - Gosport logo

Reply from Eden Mobility - Gosport

Thank you for your wonderful feedback. It's good to hear our staff both in the shop and those out delivering, are doing great job.

Rated 5 out of 5 stars

Great Service

A great service from the minute i walked in the shop. Assistant identified what i required straight away and gave a great demonstration on how to use the adjustable walking stick chair showing how to adjust the legs. Steph (the assistant) was very cheerful and chatty and provided a great service.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Puncture!

Mum, aged 91.5, got a puncture in her mobility scooter on Saturday. She telephoned Eden and spoke to a very helpful lady who arranged for a repair to be done at her home. Patrick arrived Monday morning and sorted it all out. Patrick was helpful, friendly and charming. Thank you so much.

May 12, 2025
Unprompted review

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