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Eden Mobility - Hartlepool Reviews 

59
TrustScore 5 out of 5

4.8

York Road 113, TS26 9DL Hartlepool, England, GB


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Rated 5 out of 5 stars

Visited store yesterday to look at purchasing a folding scooter. Dawn was excellent, she was very honest and didn’t try and just get a sale which we respected. She gave demos of all options available... See more

Company replied

Rated 5 out of 5 stars

Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more

Company replied

Rated 5 out of 5 stars

Dawn was excellent and very helpful and interested in what she is selling, if she didn't know phone in hand finding out. 5* all day long

Company replied

Rated 5 out of 5 stars

Visited the hartlepool store today and was helped by dawn who helped me pick out a new mobility scooter she showed me what was suitable for me

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • York Road 113, TS26 9DL, Hartlepool, England, United Kingdom

  • 01429 808340

4.8

Excellent

TrustScore 5 out of 5

59 reviews

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Replied to 98% of negative reviews

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4.8

All reviews

(59)

1,439 reviews in the last 12 months

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Rated 5 out of 5 stars

So friendly and helpful thank you very…

So friendly and helpful thank you very much, highly reccommended

July 17, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Hi Kath,
Thank you so much for your kind words! I'm really glad to hear you felt supported and found the experience friendly and helpful—it means a lot. Your recommendation truly brightens our day. If there's ever anything else you need, don't hesitate to reach out.

Warmest regards,
The Eden Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Very pleasant, friendly and helpful. Dawn Conroy is an absolute asset.

July 14, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Hi Jennifer,

Thank you for your fantastic review! We’re so pleased you had such a positive experience, and we couldn’t agree more—Dawn Conroy truly is an asset to the team. Your kind words mean a lot, and we’re always here if you need anything in the future.

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Dawn was fantastic with us nothing was…

Dawn was fantastic with us nothing was to much trouble she went through everything patiently and was comfortable to discuss things with 100 % recommend her

July 10, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Hi Lisa,

Thank you for your lovely feedback! We're so pleased to hear Dawn made you feel comfortable and supported throughout. She’ll be thrilled to know you appreciated her help. Thanks again for the recommendation!

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Recently purchased a used mobility…

Recently purchased a used mobility scooter from the Hartlepool Branch being a first time user I (and my wife} had many questions to ask the sales person ,Dawn in our opinion was exceptional in answering our queries and giving answers we would never have thought of.
She made the whole experience clear and helpful ,can only thank her for her assistance well done Dawn.

May 22, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your feedback. It's great to hear what a good job Dawn is doing.

Rated 5 out of 5 stars

Dawn Conroy was very pleasant and very…

Dawn Conroy was very pleasant and very helpful. She made the experience easier. Dawn was very good at her job

May 30, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your kind words. It's great to hear what a good job Dawn is doing.

Rated 5 out of 5 stars

Popped into the hartlepool branch

Popped into the hartlepool branch, what a pleasant experience due to my disability needed to bye good grip knife and fork really helpful sales women will be going back to bye toilet seat riser👌

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Scooter Purchse

Dawn was very informative and helped us no end in making our decision on which scooter was the best for us.

April 28, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your feedback, we’re glad Dawn has been able to assist you with choosing a mobility scooter that meets your requirements.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Hi just won't to say dawn Conroy …

Hi just won't to say dawn Conroy is the best as she all ways takes the time to make shore you are getting the best help and the right product that is right for your needs and is not just about getting a sale like most dawn takes the time to get to no you and what you are looking for and gives 100% to helping everyone that comes to her beautiful shop get the best service and support I would not go anywhere else now as I no I'm in good hands so if anyone is looking for a product and not shore come here and you won't be disappointed trust me many thank to all the staff at Hartlepool branch A+++++++

April 22, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your kind words, Martin! We always strive to deliver outstanding customer service. The Eden Mobility Team look forward to your next visit.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Dawn conroy eden mobility hartlepool

I saw Dawn conroy at Eden in hartlepool I been dealing with Dawn since 2018 there is no other person I would like to deal with she professional friendly caring polite and helps every way possible she needs a pay rise thank you Dawn ur a star

April 22, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for the Feedback Barbara, Dawn will be overwhelmed by your kind comments. We’re glad our team has been able to deliver a professional, friendly and caring service during your visit.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

A Happy review by a customer

On Monday 7th of April I went to the Hartlepool York Rd Eden Mobility store to look at reclining chairs the manager Dawn was very helpful and intuitive as to my requirements after I explained my multiple sclerosis problems I was shown and a demonstration of the
EDEN ARIES GRANDE/GREY/LUX 1 recling chair I didn't want to get up out of chair Dawn was cheerful happy and knew what she was talking about and explained everything while answering all of my questions

April 7, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your feedback, we’re glad our team has been able share their knowledge of our rise and recliner chairs. We hope that we have been able to help you today and have made your journey to our store worthwhile. Our team looks forward to your next visit.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

I went to this shop with a naber…

I went to this shop with a saber she got 2 nobility scooters and the lady was very helpful and was very good maner and helped I love that shop as the lady is very friendly ❤️

March 31, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for your kind words, we're glad our team has been able to assist you today.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Dawn the assistants service was amazing…

Dawn the assistants service was amazing very polite never tried to sell us something we never wanted she Is a credit to the company 😀

March 21, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Hi Arthur, Dawn will be delighted to hear your positive feedback! Thank you so much for taking the time to leave us a review - your feedback is very important to us.

Rated 5 out of 5 stars

Dawn the manager was very helpful

Dawn the manager was very helpful. Also polite and courteous. I will definitely be shopping there again.

March 21, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you Mr Armstrong,

Dawn and the rest of the Eden Mobility team look forward to your next visit.

Kind regards,
Eden Mobility

Rated 5 out of 5 stars

Went into my local Eden Mobility Shop…

Went into my local Eden Mobility Shop in Hartlepool to buy a lazy-boy chair on Saturday 15th February. I was helped by two very well turned out professional ladies. They were both very informative and friendly. Asking questions about what I wanted to get exactly what I needed. Ordered on the Saturday and delivered on the Wednesday. Would not hesitate to recommend this shop.

February 15, 2025
Unprompted review
Eden Mobility - Hartlepool logo

Reply from Eden Mobility - Hartlepool

Thank you for the lovely feedback, we're glad our team has been able to help you out. We hope you enjoy your new chair!

Kind regards,
Eden Mobility

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