We visited the store to look at options for upgrading my stepdad’s scooter. We were meet by Anna, who made us feel at home and under no pressure. Anna demonstrated a few scooters that we had been loo... See more
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Amazing company I went into Eden Mobility in Shirley High Street, Southampton because I wanted an upgrade on the basic chair I already had I spoke to a very lovely man called Neil Wilkins who put my c... See more
Company replied
Anna is always welcoming and is happy to chat. Lots of places are really rushed and rude but she is friendly. I tell all my friends this is the best mobility shop in Southampton
Company replied
GRACIOUS AND EXPERT ADVICE My father needs have increased over the last few years and I have been amazed by Anna her knowledge and customer friendly attitude made it easy for me and calm my needs for... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 47 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Shirley High Street 106, SO16 4FB, Southampton, Shirley, United Kingdom
- 0238 001 8557
4.6
Excellent
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Anna is always welcoming and is happy…
Anna is always welcoming and is happy to chat. Lots of places are really rushed and rude but she is friendly. I tell all my friends this is the best mobility shop in Southampton
July 14, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
My parts for my electric wheelchair…
My parts for my electric wheelchair final on there way again thank you Anna and Jo your the best and I highly recommend them as a service provider
June 9, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your kind feedback!
We’re delighted to hear that your wheelchair parts are finally on their way and that Anna and Jo were able to assist you throughout the process. Your recommendation means a great deal to us, and we’re proud to have team members who go the extra mile to support our customers.
Warm regards,
Eden Mobility
What a team at shierly High Street very…
2What a team at shierly High Street very helpful even going out their way too help.. I was with a Portsmouth company but so glad I changed.. Due to my deserbility my mum is the signee and helps as much as she can but we live apart.. So I relay on the team at the shierly High st Southampton branch a lot and enough thing to too much for them too do.. I had many problems with my wheelchair but Anna has been on the case sorting it enough thing is too much I'm so glad I changed company.. Thank you all at Edan shierly Southampton.. Gareth
June 4, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much, Gareth, for sharing your experience with our Shirley High Street team. We’re truly delighted to hear how helpful the staff have been and that they consistently go out of their way to support you.
We understand how important reliable support is, especially with your mum helping from a distance, and we’re glad our Southampton branch has been able to step in whenever you need us. Nothing is ever too much trouble for the team.
A special thank‑you for your kind words about Anna — she’ll be thrilled to know her dedication to resolving your wheelchair issues has made such a difference.
We’re very grateful you chose to move over from your previous company, and we’re proud to be the team you can rely on.
Thank you again from everyone at Eden Mobility Shirley, Southampton.
Warm regards,
Eden Mobility
Anna is very helpful in Shirley Southampton
Anna is very helpful and looking for what i need and it is in stock in shirley road Southampton
June 3, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your lovely feedback. We’re delighted to hear that Anna was so helpful in finding exactly what you needed and that the item was available in our Shirley Road, Southampton store. She’ll be thrilled to know her support made such a positive difference to your visit.
We really appreciate you taking the time to share your experience and look forward to welcoming you again.
Warm regards,
Eden Mobility
Amazing, brilliant, wonderful.
Amazing company I went into Eden Mobility in Shirley High Street, Southampton because I wanted an upgrade on the basic chair I already had I spoke to a very lovely man called Neil Wilkins who put my chair on a quick charge cos my battery was running low even tho my basic chair wasn't bought from Eden Mobility, he talked me thru all the chairs and I ended up buying a chair from them, he really knows his stuff, he kept me updated on every aspect before I picked up my new chair, I would highly recommend Eden Mobility.
April 17, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for sharing your experience. We’re delighted to hear that your visit to our Eden Mobility store in Shirley High Street was such a positive one. Neil will be thrilled to know his knowledge, support, and care made such a difference while you chose your new chair. Keeping you updated and making sure you felt confident in your upgrade is exactly the standard we aim for. We truly appreciate your recommendation and are grateful you chose us for your mobility needs.
Warm regards,
Eden Mobility
Great service in Shirley
My wife and I bought 2 scooters from Neil and Anna in Shirley last month. Nothing was too much trouble and Neil even took great pains to check our garden access and turning circle of the new proposed scooters, ensuring that we picked the right ones for our needs. Our daughter is now a happy customer of your Gosport store as well!
March 5, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your wonderful feedback. We’re delighted to hear that both Neil and Anna in our Shirley store were able to make the experience smooth and stress‑free for you. Neil takes great pride in making sure every customer gets the right scooter for their home and lifestyle, so it’s lovely to hear his extra care with your garden access and turning circle made a real difference.
It’s also brilliant to know your daughter is now a happy customer at our Gosport store. We truly appreciate your family’s trust and support, and we’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Great service
Great service. Nice small shop but lots of choice.
Anna was very polite, patient and knowledgeable.
March 18, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your lovely feedback. We're delighted to hear you enjoyed our range of products and felt well looked after. Anna will be thrilled to know her politeness, patience and knowledge made a difference. We hope to welcome you back again soon.
Warm regards,
Eden Mobility
Friendly and professional
We visited the store to look at options for upgrading my stepdad’s scooter. We were meet by Anna, who made us feel at home and under no pressure. Anna demonstrated a few scooters that we had been looking at made valid suggestions on which model was best for us. We agreed a deal to a change his old scooter against the new one, and it was even better to be delivered to his home.
The whole process was friendly, professional and smooth. Would highly recommend using Eden Mobility.
March 11, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you for taking the time to share your experience. We’re delighted to hear that Anna made you feel welcome and supported throughout your visit. It’s wonderful that her guidance helped you find the right scooter and that the part‑exchange and home delivery made the process even smoother.
We’re proud to hear the whole experience felt friendly, professional and stress‑free. Your recommendation means a great deal to us. Thank you for choosing Eden Mobility.
Warm regards,
Eden Mobility
GRACIOUS AND EXPERT ADVICE
GRACIOUS AND EXPERT ADVICE
My father needs have increased over the last few years and I have been amazed by Anna her knowledge and customer friendly attitude made it easy for me and calm my needs for purchase walker for my father and I also enquired about bed frame assist. Thank you Anna I shall be in again and again thank you thank you.
March 2, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you for sharing such a heartfelt review. It’s wonderful to hear how much Anna’s knowledge and warm, customer‑focused approach helped you feel supported while choosing the right walker for your father and exploring options like a bed‑frame assist. Her ability to keep the process calm and reassuring clearly made a real difference at what can be an emotional time.
Your gratitude comes through so strongly, and I know Anna will be genuinely touched by your kind words and by your trust in returning again.
Warm regards,
Eden Mobility
Anna was so helpful in helping me pick a mobility scooter
Anna was so helpful in helping me pick out the best option for me. I didn't think I'd find a scooter that works for me but she was so helpful that I now know what I want. She was excellent!!
January 27, 2026
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for sharing your experience. It’s wonderful to hear how helpful Anna was in guiding you through your options. Finding the right scooter can feel overwhelming, so it’s great that her support made everything clearer and helped you discover the perfect fit. She’ll be thrilled to know her excellent service made such a difference. We really appreciate your kind words.
Warm regards,
Eden Mobility
Great experience
Great experience, although here in a very sad moment of our family our needs were met and supported with empathy and courtesy.
November 1, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you for taking the time to share your experience with us. We are deeply sorry for the sadness your family is going through, and we are humbled to know that our team was able to support you with empathy and courtesy. Please know that we remain here for you whenever you need us.
Warm regards,
Eden Mobility
I popped into this shop today and…
I popped into this shop today and brought a raised toilet seat. I was met with excellent customer service from Anna.
Thank you for your kindness and your help. I will definitely be returning.
November 6, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your kind words! We're delighted to hear that Anna provided you with excellent service and made your visit a positive one. Your appreciation means a lot, and we’re so pleased you found what you needed. We look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
I've taken to popping in for a coffee…
I've taken to popping in for a coffee and to sit in the warm, never made to feel like I am a burden, and chat to the manageress. I always tell my neighbours how friendly the shop is, good old fashioned manners.
October 2, 2025
Unprompted review
Reply from Eden Mobility - Southampton
That’s such a heartwarming message — thank you for sharing it! It’s lovely to hear that the shop has become a welcoming little haven for you. There’s something truly special about places that offer not just a good cup of coffee, but genuine warmth and conversation. Good old-fashioned manners never go out of style, and it sounds like the manageress and team have created a space that’s full of kindness and community spirit. Your neighbours are lucky to have your recommendation!
Warm regards,
Eden Mobility
5* experience with amazing customer service
Anna at the Southampton branch was exceptionally helpful and knowlegeable. She is was warm, friendly and was empathic to our needs.
She is a credit to eden mobility, I have never received such excellent customer service and would highly recommend this retailer because of my experience
October 14, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your heartfelt feedback!
We’re absolutely delighted to hear that Anna made such a positive impact during your visit to the Southampton branch. Her warmth, empathy, and expertise truly embody the values we strive for at Eden Mobility. Knowing she provided you with the best customer service you’ve ever received means the world to us.
We’ll be sure to pass your kind words along—Anna will be thrilled! Thank you again for your recommendation, and we look forward to welcoming you back anytime.
Warm regards,
Eden Mobility
Fantastic Support!
I was really worried for my mum needing some household aid as she's quite stubborn! But Anna was absolutely amazing. She helped make it easier convincing my mum, and advised us on which would be more helpful around the house. I honestly couldn't praise her enough. 🙌 thank you!
October 18, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for sharing this. We're truly touched by your kind words. Supporting a loved one—especially when they're a bit hesitant—can be challenging, and we're so glad Anna was able to make that journey smoother for you both. Her thoughtful approach and expert advice make all the difference, and we'll be sure to pass your praise along to her. Wishing you and your mum all the comfort and ease those household aids can bring!
Warm regards,
Eden Mobility
Shirley Southampton Store
Shirley Store; I recently visited the Shirley store and your staff member Anna was an excellent ambassador for your business, helpful, polite and with an excellent knowledge. I will certainly visit again.
October 15, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your lovely feedback! We're delighted to hear that Anna made your visit to our Shirley store such a positive experience. Her helpfulness, professionalism, and product knowledge truly reflect the standards we strive for. We’ll be sure to pass along your kind words to her—it’ll mean a lot. Looking forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Very knowledgeable manager
Came into store today looking for information regarding a power scooter for my disabled father. The manager here, Anna, was very knowledgeable and made me feel at ease, answering all my questions regarding the various products that are available and made some valuable suggestions for when he is ready to purchase. Will definitely back to complete a purchase. Thank you Anna.
October 14, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for sharing your experience! We're thrilled to hear that Anna was able to provide the support and guidance you needed while exploring options for your father's power scooter. Making sure our customers feel informed and comfortable is what we strive for every day, and it's wonderful to know Anna made that happen for you. We look forward to welcoming you back when you're ready to make a purchase !
Warm regards,
Eden Mobility
The service from staff was outstanding
The service from staff was outstanding, Anna was incredibly patient and helpful, cannot recommend highly enough
October 9, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Thank you so much for your kind words! We're thrilled to hear that Anna made such a positive impression — her patience and dedication truly shine through. Your recommendation means the world to us!
Warm regards,
Eden Mobility
Service is warm and friendly with a…
Service is warm and friendly with a great sense of humour from Anna and Neil. Nothing is too much trouble.
September 26, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Hi Michael,
Thank you for your kind words! We’re so glad Anna and Neil made your visit such a positive one. Friendly service with a good sense of humour is exactly what we aim for, we’re always here to help!
Best regards,
Eden Mobility
Wonderful non-pushy service from Anna…
Wonderful non-pushy service from Anna and Peter, made us feel very relaxed and confident about purchasing in future, a credit to your Company.
August 21, 2025
Unprompted review
Reply from Eden Mobility - Southampton
Hi Penny,
Thank you for your lovely feedback! We're so pleased Anna and Peter made you feel relaxed and confident — they’ll be thrilled to hear your kind words. We’re proud to have them on the team!
Best wishes,
The Eden Mobility Team
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