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Eden Mobility - Southampton Reviews 

26
TrustScore 4.5 out of 5

4.6

Shirley High Street 106, SO16 4FB Southampton, Shirley, GB


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Rated 5 out of 5 stars

Anna has been incredibly helpful, knowledgeable and understanding each time I’ve visited . I am a carer for elderly and mobility compromised ladies. This last visit, she kindly recharged my lady’s s... See more

Company replied

Rated 5 out of 5 stars

We first used Eden mobility located in Shirley high street to sort out a scooter for my grandad John. A very helpful and lovely lady called Anna helped us! It changed my grandads way of life and he is... See more

Company replied

Rated 4 out of 5 stars

Amazing company I went into Eden Mobility in Shirley High Street, Southampton because I wanted an upgrade on the basic chair I already had I spoke to a very lovely man called Neil Wilkins who put my c... See more

Company replied

Rated 5 out of 5 stars

Nipped into the Southampton branch with a small part problem. Super knowledgeable and helpful staff … and problem solved. Great service. Definitely putting on our go to list and would recommend. Th... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info

  • Shirley High Street 106, SO16 4FB, Southampton, Shirley, United Kingdom

  • 0238 001 8557

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(26)

1,485 reviews in the last 12 months

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Rated 5 out of 5 stars

The service from staff was outstanding

The service from staff was outstanding, Anna was incredibly patient and helpful, cannot recommend highly enough

October 9, 2025
Unprompted review
Eden Mobility - Southampton logo

Reply from Eden Mobility - Southampton

Thank you so much for your kind words! We're thrilled to hear that Anna made such a positive impression — her patience and dedication truly shine through. Your recommendation means the world to us!
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Service is warm and friendly with a…

Service is warm and friendly with a great sense of humour from Anna and Neil. Nothing is too much trouble.

September 26, 2025
Unprompted review
Eden Mobility - Southampton logo

Reply from Eden Mobility - Southampton

Hi Michael,
Thank you for your kind words! We’re so glad Anna and Neil made your visit such a positive one. Friendly service with a good sense of humour is exactly what we aim for, we’re always here to help!
Best regards,
Eden Mobility

Rated 5 out of 5 stars

Wonderful non-pushy service from Anna…

Wonderful non-pushy service from Anna and Peter, made us feel very relaxed and confident about purchasing in future, a credit to your Company.

August 21, 2025
Unprompted review
Eden Mobility - Southampton logo

Reply from Eden Mobility - Southampton

Hi Penny,

Thank you for your lovely feedback! We're so pleased Anna and Peter made you feel relaxed and confident — they’ll be thrilled to hear your kind words. We’re proud to have them on the team!

Best wishes,
The Eden Mobility Team

Rated 5 out of 5 stars

Absolutely happy with customer service…

Absolutely happy with customer service from Richard and kyle from Southampton eden mobility , helped me get the right things I needed for home and mobility scooter , greatly appreciated the help from them , excellent service ,well done

June 11, 2025
Unprompted review

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