Eden.co.uk Reviews 

7,426
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 1,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality products. Many people appreciate the quick delivery, often receiving items faster than expected, and note that orders arrive well-packaged. Reviewers frequently highlight the helpfulness and professionalism of the staff, describing the ordering process as easy and efficient, with a wide selection of products available. However, some customers also noted issues with delivery, specifically experiencing lost parcels or significant delays. A few other people also felt that certain courier services were unreliable, leading to frustration with the overall delivery experience.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy and prompt arrivals,... See more

Product

Clients share positive opinions on product quality, often describing items as beautiful, of great quality,... See more

Order

Customers consistently note positive experiences with order, praising the easy-to-follow ordering process and... See more

Service

Consumers find service to be positive, consistently describing it as brilliant, friendly, and helpful.... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising items for their good quality, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paid for standard delivery but the parcel arrived the next day! Well packed keeping the items in good order. We have been ordering the IT's Your Move booklets produced by Scripture Union for many year... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

This company went above and beyond. After a real problem with the delivery company I contacted them and was sent a replacement with a more reliable delivery service (R.M.) with no awkward questions. T... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,426)

1,954 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful on the phone

Very helpful on the phone
Items were dispatched quickly and arrive earlier than expected.
Great job!

June 26, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Nicola,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Christening gift.

Made a nice Christening gift.

June 19, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Vivien,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Books arrived quickly and promptly

Books arrived quickly and promptly. The order was perfect and in great condition. The kids loved their Gospels of Mark and all 25 had read some by the following youth night. One youngster had read 10 chapters. Thank you so much. 5 ⭐️

June 19, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Diana,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Great service

Super telephone experience when ordering.
Order was quick delivery.
Shall order from Eden again.

June 26, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs Horsfall,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

The people who take your calls are…

The people who take your calls are always very helpful and polite. Parcels arrive in a couple of days.

June 26, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Marilyn,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Good choice of materials available

Good choice of materials available, reasonably priced, easily ordered.

June 24, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Graham,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Great service

Great service! Order processed and delivered within a couple of days. Excellent

June 26, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Margaret,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Order 1 day here the next

Order 1 day here the next

June 25, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Sarah,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

I always turn to Eden first for Christian resources.

Eden is always my first choice for Christian resources, and the website is easy to navigate and product range strong. Prices are generally very competitive and there are good options for various choices of delivery speed. Progress of an order is well communicated and delivery usually arrives quicker than expected!

June 16, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Easy to find something and purchase

Easy to find something and purchase. Though the delivery time was a little concerning my item arrived on time.

June 25, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Paul
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, helpful on phone when I placed order

June 18, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs Lamb
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team

Rated 5 out of 5 stars

Beautiful and value for money ⭐️⭐️⭐️⭐️⭐️

Fantastic! I purchased the Catholic colouring bible, large print & it’s even more beautiful than I imagined. Eden were very quick to dispatch and it was carefully packaged. Thank you Eden I look forward to purchasing from you again. Oh and also I got it at a very good price!!

July 3, 2026
Unprompted review
Eden.co.uk logo

Reply from Eden.co.uk

Hi Lorraine,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Polite helpful efficient service.

Polite helpful efficient service.
Advice given so useful.

June 17, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi ,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Books for Children’s Festival …

We chose these books for our young Sunday School children at our Children’s Festival.

June 24, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jane,
Thank you for leaving us feedback.
We appreciate you choosing Eden!
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Great online bookshop to order from

Great selection. Easy to order. Prompt delivery.

June 22, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Michael,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

Easy ordering and deliver promptly

Easy ordering and deliver promptly

June 24, 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Judy,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

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