EdenFantasys Reviews 

Great experience!
Great customer service. Ivy thank you for your help.
Connie

The site accidentally added two of the same item to my cart and I paid without realizing. Got in a chat with support and it was resolved within 60 seconds, really great customer support.

absolutely love this company and the customer service is great! My wand broke and they were super helpful

Anna was absolutely phenomenal!! 10/10

Clear communication & responded promptly. They were very kind.

The customer service representative, Ivy, was very helpful. She was excellent, a good ambassador for your company. I called because an Item I used only a couple of time stopped working despite putting in fresh batteries and repeatedly trying . It turned out that the item was discontinued and she was very patient and helpful in assisting me find a suitable and more suitable replacement. It is not the first time that previous purchased items (rechargeable ones) stopped working, but at least they lasted some time. UPDATE: The replacement item arrived in a timely manner, a couple days sooner than expected, via DHS and UPS.

Quick answering. She is 'on the ball' so to say.
Very happy with the service today. Thanks!

ALL of the items I purchased have as advertised been incredibly perfect and I would always buy from a trustworthy great quality company like edenfantacy. They put fantasy in solo, relationship, and other. Please understand these products aren’t just plane they are fantasy. Love, love,Love

The customer service was above and beyond with response time and friendliness and very much appreciated that!

I wanted to add something to my order after placing it, and a cute emoji-ed woman named Ivy was able to help me out. I opened up the chat and told her my situation and she took care of everything. That is AMAZING customer service and I really appreciate it!

Easy to order, u get what is pictured & described & a lot of interaction with the company!

Discreet, professional, and top quality. Highly recommend.

Great customer service and quality products, at a good price

Fast and gave good descriptions of what was needed to be of assistance

Great service, quick response & easy to return/replace items

It was over a week from delivery when I found an item to be defective with respect to how many modes of vibration it had. The item was supposed to have 9 or 10 modes and it had one. I sent a text to customer service at 12:48pm and received a response from Sydney at 1:17pm. Within a few texts back and forth Sydney asked if sending another of the same item would be acceptable to me as a resolution. Yes, no doubt I was pleased with her suggestion and her customer service. ANYONE reading this KNOWS THE customer service in most companies since 2020 has been horrible and most of us have learned to accept this as the NEW normal. EdenFantasys and This Lady named, Sydney, clearly show us, GREAT customer service is alive and well in their company. I am more than satisfied, and hope this and other good reviews help others decide to try, and continue to use/promote EdenFantasys. Thank you, Sydney!

They honor the 90 day warranty, give helpful feedback for possible issues, quick responses and great customer service! (Ivy was ⭐️⭐️⭐️⭐️⭐️ in customer service)

Very helpful and knowledgeable, and understanding

The quick response for any questions or concerns was 2nd to none...response was fast and very informative, answer all my issues.

As far as the products, everything that we have ordered was exactly what we expected...FUN..
Will be looking for more adventures things to come.

Ivy was very helpful with the issue I have and when I talked about what happened with my package, Anna gave me a solution to the problem with my order. This is my first time purchasing from this site and I'm met with an amazing customer service. Thank you so much! 🫶🏼