We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Amazing service
Amazing service. First rate and they back their merchandise 100%.
March 7, 2026
Unprompted review
Reply from EdenFantasys
Thank you for the kind words! 💜 We’re so glad you had a great experience with our service and products. Your support truly means a lot to us.
This was the best experience I have…
This was the best experience I have ever had! Thank you Lars for your excellent customer service!
March 5, 2026
Unprompted review
Anna was great!!
Anna was great!!! I placed an order and someone stole it out my mailbox and with grace she replaced my item even during to some else’s wrong doings thank you Anna!!!
March 5, 2026
Unprompted review
Excellent customer service and support!
March 4, 2026
Unprompted review
Thank you for your help
March 1, 2026
Unprompted review
Very satisfied
Very quick shipping, the shipping packaging is super discreet as promised. As well as great packaging for all the toys I received. Customer service was swift in resolving my hiccup with one of the items I purchased. Highly recommend not even just for the experience, but the pricing !
February 27, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for the wonderful feedback! 💜 We’re really glad to hear the discreet packaging, quick shipping, and pricing all met your expectations—and that our team could quickly resolve the small hiccup with your order.
Your recommendation truly means a lot to us!
Anna was quick and extremely helpful
February 22, 2026
Unprompted review
Sydney was wonderful and kind and…
Sydney was wonderful and kind and extremely helpful!!!
February 20, 2026
Unprompted review
My package was delivered to the wrong…adress
My package was delivered to the wrong address by mistake. I was sent a replacement free of charge
February 17, 2026
Unprompted review
Love the website for so many reasons
Love the website for so many reasons
February 14, 2026
Unprompted review
Great customer service
Great customer service, had a broken item got it replaced and an add on for it!
February 12, 2026
Unprompted review
The representative was very helpful
The representative was very helpful. She helped me step-by-step. She sent me information and she was very, very kind very educated.
February 9, 2026
Unprompted review
Solved my issue almost instantly
Solved my issue almost instantly, no issues.
February 9, 2026
Unprompted review
Super kind helpful and informative!
December 2, 2025
Unprompted review
Excellent customer service experience
Eden Fantasys' customer service was very responsive and a great experience. Nice to see a vendor dedicated to such great customer care!
February 6, 2026
Unprompted review
Awesome Customer Service!
Awesome Customer Service!! Edan Fantasy is an excellent toy shop. My husband and I are new customers and are very satisfied with our purchases. Thank you for your quick response and solution to our problem and replacing the product that broke. We will be returning customers.
February 6, 2026
Unprompted review
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