We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Anna was fast
Anna was fast, friendly and was able to help me with my order number. Took 2 seconds and was able to find my order number! Thank you!
December 26, 2025
Unprompted review
Order error
I ordered some things this morning and didn’t realize I need to clink for free items. I sent a text and received a response. I called and explained what I did wrong. The young lady was most helpful. She was able to correct my error and followed up with a very nice text.
December 23, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! We’re thrilled our team could help correct the order and make sure everything was set just right. It’s wonderful to hear that the follow-up made a difference — we always strive to make our customers’ experience smooth and enjoyable.
Warm regards,
EdenFantasys Customer Care Team
Your attention to
Your attention to, and communication regarding my problems with the original order has been exceptional and greatly appreciated. All are worthy of merit. I most sincerely thank you.
December 9, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! 💜 We’re thrilled to hear that our team could assist you and make the process smooth. Your appreciation means a lot to us, and we’re so glad we could help. We truly value you as a customer and look forward to serving you again!
Warm regards,
EdenFantasys Customer Care Team
Incredibly easy to look around
Incredibly easy to look around. Chat support was on point!
December 20, 2025
Unprompted review
Customer service
Customer service was nice and great at the problem I had!
December 20, 2025
Unprompted review
She was very clear and precise
She was very clear and precise. Very kind customer service and professional communication!
December 17, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind feedback! We’re delighted to hear that our team could provide clear, precise, and professional assistance. It truly means a lot to us to know our efforts make your experience smooth and enjoyable.
Sincerely,
EdenFantasys Customer Care Team
know her stuff didnt mind talking about…
know her stuff didnt mind talking about them
December 18, 2025
Unprompted review
Anna is pretty great
Anna is pretty great! I was having address/delivery issues and without any hesitation, she got a replacement sent! Also, she is quite pleasant through text. Thanks to her, I will definitely be ordering from you guys again!! Give that gal a raise!! Or at least something good.
December 18, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! 💜 We’re thrilled Anna could help get your replacement sorted so quickly and make the process pleasant for you. We’ll be sure to pass along your compliments. We hope your next visit brings even more fun surprises!
Warm regards,
EdenFantasys Customer Care Team
Very good customer service
I had a problem with a product, and they sent me a replacement
December 18, 2025
Unprompted review
Extreme customer service being practiced
Not only did they work with me by email to make sure my order was correct, they also work to change my shipping and did so immediately I've never seen a place reply so fast with customer service and react so well to change this is the best adult toy store I've ever done with
December 15, 2025
Unprompted review
Love that store and the customer…
Love that store and the customer service.
December 12, 2025
Unprompted review
Incredible Ivy
My customer service rep Ivy was very thorough in answering all my questions a concerns. They were extremely sweet and very helpful. I would recommend this site to any of my friends.
December 10, 2025
Unprompted review
Easy as pie dealing with the issue
Easy as pie dealing with the issue
December 9, 2025
Unprompted review
Shipping mistake quickly fixed!
Apple had autofilled the shipping address for my order, somehow with an address I’ve never used,
I assumed I’d just be out of luck but Anna quickly put together a new order to replace my order, free of charge. It was much appreciated and I was surprised how quickly they responded to my text.
Excellent customer service!
December 9, 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for sharing your experience! 💜 We’re glad we could quickly resolve the shipping mix-up and make sure your order reached you smoothly. It’s always our goal to respond promptly and make things right, and we’re happy it made a difference for you.
We look forward to helping you with your next order!
Warm regards,
EdenFantasys Customer Care Team
Very efficient and cooperative
Very efficient and cooperative. Awesome service...
December 9, 2025
Unprompted review
Fast, proffesional, like chatting with a friend
Representative was knowledgable, prompt and very pleasant. Very much like chatting with a friend who has special knowledge.
December 4, 2025
Unprompted review
Quick timely assistance
Quick timely assistance. Great attitude and awesome follow up
December 4, 2025
Unprompted review
Helped me solve my problem instantly
December 1, 2025
Unprompted review
Fast and accurate answer
November 29, 2025
Unprompted review
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