We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Ivy's customer service skills are…
Ivy's customer service skills are excellent, asked my issue, and immediately started resolving my issue, her response time was speedy, courteous and resolved my issue. It's rare to come across that kind of customer service these days. Keep doing what ur doing ivy. Thanks again
November 26, 2025
Unprompted review
A great shopping experience from start…
A great shopping experience from start to finish. Professional customer support and superior selection. Five stars!
October 22, 2025
Unprompted review
Me and my family friends are very happy…
Me and my family friends are very happy to the related item
November 25, 2025
Unprompted review
Very helpful
Very helpful. Appreciated the effort to work out an option for my circumstances. If things change in the future I'll definitely be back just because of the customer service alone. Thank you
November 24, 2025
Unprompted review
amazing product
November 6, 2025
Unprompted review
now these slams me so hard i convulse
November 11, 2025
Unprompted review
Product warranty
Had a defect in the product, but all support staff were friendly and resolved the issue in a very timely manner. Keep up the good work!
November 7, 2025
Unprompted review
I can't say enough good things!
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours.
Packaging is from "Web Merchants" and either comes in a box or a discreet bag (depending on how much is ordered). They ALWAYS have deals going on, and it's the only company where I've subscribed to their newsletter because the deals are SO good.
November 3, 2025
Unprompted review
Customer service was fast and top notch.
November 4, 2025
Unprompted review
Anna was very helpful!
November 4, 2025
Unprompted review
Quick, easy and as always super fun!
Anna was super quick to respond and resolve the issue at hand. Everything was remedied in less than 48 hours of the first email being sent. As always much love to Eden Famtasys, wonderful service, great products and speedy and discreet shipping.
November 1, 2025
Unprompted review
Warranty promise
The diligence you and your team showed that your company is second to none because no one gave up on me just as I am a United States Marine Black Ops sniper will never give up on you and everyone in this great United States of America keep up your great work and Semper Fi
November 1, 2025
Unprompted review
Replacement
I contacted Eden Fantasies through email about a device not charging. I ordered it 4 months ago. They responded in less than 24hrs and said that a replacement would be sent out in a timely manner. Great customer service.
October 31, 2025
Unprompted review
Anna was sweet and very helpful made my return so comfortable
The return process was very good and Anna the operator was so sweet and made the whole process so nice and pleasant. Thank you
October 22, 2025
Unprompted review
Thanks for working with me getting the…
Thanks for working with me getting the order taken care of. Great customer service.
October 13, 2025
Unprompted review
Anna helped figure out what took so…
Anna helped figure out what took so long with my order after 5 days of waiting she expedited the shipping to insure the gift gets in on time
Mistakes happen she made sure to make it right!
October 27, 2025
Unprompted review
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