Edenilluminazione Reviews 

I wanted to order two small and one medium Foscarini Caboche Suspension lamps. There was very little information online about the company so it was not so easy to find out if this was a serious shop or not.

Since I live in Norway, and thus live outside EU, I was entiteled to ex VAT prices. But for some unexplained (and quite strange I think) reasons I could not pay with credit cards via PayPal. The only payment choises I had was prepayment directly to Eden Illuminazione's bank account or Sofort. The latter is a service not supported in Norway so for all practical terms I had to prepay.

I was not so eager to prepay an amount of nearly EUR 1200 (even though a prepayment released a 4% discount) to an unknown company with very few reviews so I contacted Eden's sales department by e-mail in order to pay by credit card, but that was simply not possible if shipping was out side EU.

The person answering my e-mails was quite terse, almost hostile, in her communication and I felt a bit uneased about it. But after many e-mails I got my answers, and they were clear; prepayment only!

I also called Foscarini to get some information about Eden Illuminazione, but they actually warned me against the company on the basis of not being an offical reseller. I kind of got the idea that Eden sells their products cheaper than any one else and not at RRP and therefor have been black listed by Foscarini.

After that I must admit that I was very skeptic, but based on the reviews from other customers at Trustpilot I decided to take my chances since the prices offered was very competative. I ran a check against other retailers to see if they could match the prices I had recived, but nobody could match them.

After I transfered the money it only took a copuple of days until I received shipment confirmation from Eden and one more day until I received shipping details from DHL. That kind of relaxed me quite a bit since some form of goods were at least shipped.

A week later I recived my shipment and to my comfort and joy all lamps were there in pristine condtitions. Original boxes and accessories (even Foscarini's official 2013 catalouge was in the boxes) convinces me that these lamps were no fake products.

Therefore I can recommend Eden Illuminazione to everyone. Just be aware that customer service is not on their top 10 list even though they deliver as promised.

Ordered a Kundalini lamp from Eden Illuminazione.
The webpages indicated that the product was in stock and the price was clearly best I could find on the specific item.
I am very pleased to say that the lamp was delivered to me (to Finland) by UPS in pristine condition on the fifth working day after placing the order.
I hope all companies would react as fast as these guys did! Can sincerely recommend!

I ordered 3 lamps on their website. Unfort is the delivery not possible to Switzerland (found out during ordering).
All Boxes (massive size) arrives after 2 days in Germany. Boxes were Huge but all lamps arrived safe.

Only minus point for the ompany is that I received ones a feedback but never again. They need to work a bit on the customer service.

Otherwise they work very quickly - within in 10 min the order was reviewed and as mentioned delivery arrived after 2 days.

I ordered an ITRE JJ lamp with base, and got it after 5 days (in Denmark). So regarding product, delivery and price i'm very satisfied. But regarding customer service i am not impressed. I send a enquiry on another ITRE lamp i saw earlier on their website, but which could not find again when i ordered, and they did not answer.