EdenmoorReviews 

Having had exceptional service in the past, I was disappointed this time. Our order was mistakenly dispatched a day early, so delivery was scheduled for early morning whilst we were 200 miles away on holiday. Customer service was apologetic but unable to stop it, but could tell DPD to leave it in a safe place. We then had to cut our stay short and rush home. Fortunately, the meat was fine due to the great packaging.
It would have been nice to have been given maybe some Pipers Points as a goodwill gesture.

Badly let down by DPD - they delivered outside the delivery window and not to my house. Out of hours I couldn't contact Edenmoor and I'm not the DPD customer so won't speak to me. I left a message with Edenmoor immediately, which I think they ignored. A follow up email did receive a response saying they hope I found it. Well, I did, but as it's a meat delivery it needs to be found within the day. It had been delivered to the home of an elderly neighbour who is bedridden with a newly replaced hip. She didn't hear the delivery and wasn't in a position to find it. In the dark I can't call on all my neighbours. The customer service email response was merely to suggest I use a better way of identifying my home. I wasn't angry. These things happen, but that is not a good response. I would like to suggest you contact DPD and ask them not to send out their drivers into unlit rural areas after dark - and I would like to point out our home is central to the hamlet on the main road through it. I would also like to point out not all your customers have good mobile connections and I don't have access to the app you mention. If you valued my custom, you could have spoken to me directly and added my three-words if you felt it necessary. Really not happy. The meat is lovely.

Products fell short of expectation and customer service (James) did not do the company justice on this occasion.

We’ve used Pipers for years, either myself or husband buying and we decided to use them again for our anniversary weekend at home where we would usually go away. We spent £80 on various bits for the weekend and I regret every penny.

The breakfast sausages had amazing reviews but instead of 1 packet of normal sized sausages, we received 2 packets of chipolatas the smallest sausage is 5cm long - it’s laughable. We were not informed in advance, I would have expected to pay less or would have refused them.

The most offensive was paying for a 600g sirloin steak and receiving a 530g one. James offered a fiver to say sorry! The fiver is the money that we are owed for the missing weight, the apology ought to have been something else. I had to go to the butchers to get a proper bit of steak for our anniversary meal that I wish I had just done in the first place.

The sourdough pizza doughs arrived hard and completely dry with an irreparable solid crust on them. They arrived in a paper bag which the black print bled into the pizza dough which hardly seems healthy. We tried to cook 2 (we are well versed in this as usually make our own dough but fancied a bit of a break) however, the other 2 were so hard they had to be binned.

Really, really poor products this time and even worse customer service from James who I see often replies to these reviews.

Ordered a cockerel and it arrived when specified. It was absolutely delicious and will seriously consider ordering the same for this Christmas

I have been getttinf the organic chicken breasts with skin on and they are the most delicious, the flavour so great and so quick to prepare.’
Not so enthusiastic with the hunch of venison and duck who takes at least 48 h. To defrost contrary to the advices given . These 2 items were nice but bit desapointing as not so much meat as expected. Good job it was just me and my husband having a special meal, bit embarrassing if we were 4 people!
I was really pleased with the venison burgers which are so quick to prepare and taste lovely.

Great British Farmers with good ethics. Animal Welfare and the life they live and in a natural environment they deserve. But, as with everything, we should continue to strive to return and protect our natural habitats for the benefit of wildlife.

Been a customer for a while and am so pleased to hear how the meat we eat is reared and slaughtered in an ethical way. Flavour is wonderful, portions ample and never filled put with water. Customer service is great too, emails are responded to professionally and with respect. Looking forward to being a customer for a while yet and wishing every blessing as you transition with the name change 😊

Been a customer for a few years and find everything excellent, from placing orders, telephone queries, and delivery times through to delicious products, so much better to buy direct and keep our farms thriving

I have been using Piper's Farm butchers for a number of years and the only time I have been disappointed is when they run out of an item I would like to buy. Usually mutton within season. Other people seem to have caught on how tasty it is.

So far I have only placed one order but it was so carefully packaged in compostable wool! It was delivered as promised.

Excellent service, comms and delivery. Packaging extremely enviromentally friendly and sourced. Venison and duck perfect.

Chicken breast is beautiful and tender like in the olden days!! Steaks are generous size but not eaten them yet...

First class quality, delivered promptly, can't fault it.

Easy to order, delivered as expected, perfectly packaged and the most important part its all tastes amazing. Looking forward to my next order.

Excellent quality meat and pantry items - all delivered next day! I bought everything I needed for Christmas - Why would you go to an overpriced butcher in London?

Pipers deliver again. In what is such a busy time of year, I had a last minute change to my order. The lady on the other end of the phone was fantastic, the order arrived on time and Pipers made my Christmas. The Turkey was the best we have ever had and don’t get me started on the pigs in blankets. Well done to the Pipers team

Quick, efficient, delicious. Makes it so easy to eat well. Proper good quality food at a seriously reasonable price point

Absolutely exceptional quality produce at prices that are very reasonable. Customer service also completely exceptional thank you for making the best bangers and selling the best steak in the UK.

The best in the business

I've been using Piper's Farm for a couple of years now and really no other place compares. The produce is delicious, comes quickly and efficiently and packed well. I particularly love their chicken thighs and the Picanha steak is mouthwateringly good and great for feeding lots of people. You get great rewards for loyalty which I enjoy too :)