Eden Project Reviews 137

I made a group booking with Shelly and she was amazing made the process very easy and is a very polite person I will be more then happy to do business with her again

I can’t praise the Eden Project highly enough. Our daughter and new son-in-law’s wedding was the most magical event possible. The Mediterranean biome was beautiful and the food delicious. Nothing was too much for the staff and a special ‘thank you’ to Sam for his endless patience.

Shame the Eden Project is a cashless site! Especially for children wanting to spend Christmas/birthday money.

More to remark on their web site for booking tickets, pain the rear, just want book tickets do not want to open an account, just order tickets and pay for them.

Last night we made our usual visit to the Eden project for the Xmas lights. As ever they were stunning! The music was fantastic and the mulled wine was worth the wait.
However on arrival we decided to buy a pasty from the cafe before we started our walk round and it was around 5.
We were looking forward to a nice cornish pasty, my husband is cornish and I've been here over 30 years. In all that time I have never had such an awful pasty well I wouldn't even call it a pasty At 5.00 each! So if you value your teeth I would advise anyway to stay clear of them! I would definitely recommend the lights!

Had a very enjoyable day. The highlight for us and our 3 grandsons aged 7, 4, 3 was meeting Kate in the tropical dome. She was brilliant with the boys letting them smell and taste different spices and telling them, and us all about them. Thank you Kate.

cashless, which is excellent if you have access to cashless payments, being autistic (asperger's syndrome) so when told that they would not take my cash an international incident was nearly cause.
Staff don't seem to recognise the HIDDEN DISABILITY wrist bands lanyards etc.
Have taken this up with EDEN but i bet they play lip service.
It should be the customer to choose how to pay.

I also would like to agree that EDEN is an extremely expensive day out, car park signage is lousy,
In short although they say they are a non profit making charity they seem to be a very aggressive money making charity in my mind.

But
What an incredible experience.

I was diagnosed with a DVT a week before my planned visit to the Eden Project, with the result that I was unable to weight- bear on my right leg, putting my whole trip in jeopardy. My husband suggested contacting Eden to ask if they had any wheelchairs for hire, but I was certain I would need proof of disability etc. How wrong I was ! Not only did they have wheelchairs available for anybody who needed one (no proof of need required), but they had electric wheelchairs (which my husband was very grateful for with all those hills). Even better the wheelchairs were provided free of charge !! We parked in the car park closest to the entrance & were then directed to the wheelchair collection point (a very short walk, but I understand that you could arrange to collect the wheelchair from the car park itself if required), where I was given a full run through of how the chair worked & advice for getting around the site safely eg how to approach hills. The wheelchair was very manoeuvrable & getting around the site was very easy, even within the biomes, with very few areas inaccessible.
There is absolutely no possibility that I would have been able to visit without this facility being available. Thank you so much.
My only criticism of the whole day was the ridiculously long queues for food in the food court area. It felt very disorganised , with different queues for different food, rather than one queue. Interestingly this was the same on my previous visit last year, so it seems that this is an ongoing issue.

Positives
- as an example of rehabilitation of an old industrial site / quarry it is breathtaking
- biomes are astounding
- original ethos of place still evident
- diversity of plant life
- shop creative and interesting, good although pricey

Negatives
- food terrible - we had Cornish pasties that proved to be undercooked with raw, crunchy potatoe. Only options were carbs and seemed to be the same as last time we visited. What’s wrong with a salad in a place renowned for plants?!
- have been once a year for past few years and feels a bit “opportunities for fun educational experiences seem to be wasted
- feels like innovation missing in everything bar shop
- feels like they’ve sold souls to proverbial commercial devils and risk losing their way

What to do in Cornwall when it rains ?
If you want to spend £32.50 on one ticket for an adult go to the Eden Project . There are no other price options , this is for an annual pass , not much use if you live elsewhere in England !!
The biomes are good but more colours , noises of the tropical regions and fruit on the trees would have been nice .
Constant queuing for the food and sky walk experience. The Invisible display was pointless and full of scientific jargon that I challenge the average member of the public to understand . On the whole rather disappointing it could be so much better and interactive.

All very well telling us about how to save the planet...yes I'm all for that,but at lunchtime my 11 year old grandson who has type 1 diabetes found it impossible to find one item of food with the carbs or any calorie information ...lucky we found something in one of our rucksacks...sat at the table in the pizza area only to see a notice that said you not allowed to eat your own food ...I wish somebody from the company would have complained to us about my grandson eating his own food because I would have had great pleasure in giving them a piece of my mind....I later asked for a complaint form....and was told the the information would have been behind the counter....two problems here...not enough staff and the queues are horrendous...my grandson would have been unconscious by time time they'd had sorted that out....I'm going to send in a written complaint...so to sum up the plants should live but if you have diabetes there's a good chance you'll die because of in incompetence of the management

I wish I read these reviews before I purchased two tickets. I was so excited about coming after looking at the website but was hugely disappointed. I’ve got more interesting houseplants at home. There were loads of ‘under construction’ signs, the lavender was anticlimactic as was everything else. I feel bad leaving such a negative review but it did not live up to its expectations. We wanted a day trip in between our drive from Bude to St. Ives but was in and out after an hour. Also think the food and drink selection was quite poor. Will not be returning which is a shame as our tickets are annual.

- considering the effort made in some of the exhibits to promote vegan/ veg diets to reduce personal carbon footprint -there is a distinct lack of vegan options in the food outlets. It would be really useful to have an approximate carbon footprint of food options available to make informed decisions, which would help in life's wider choices.

First I must say pricing for entry says adult £32.50. We found out later that we were charged £37.50. We are pensioners and were offered NO DISCOUNT, but students get a discount, old people don't matter I suppose.

We booked for the Bryan Adams Concert ages ago.
It was cancelled due to Covid

We just found out it took place two days ago.

You would have thought they might have told us of the rescheduling or re-issued tickets!!!

What a terrible organisation..take your money, keep you in the dark and don't deliver for their customers...be warned !

Dr Slade

My wife and I visited in 2009 and was very disappointed, as there was little colour and nothing to give a wow factor at all. Tired and neglected then, and still is according to the reviews seen today here. A rip off and don't waste your time with it. Look on BBC News today where it is being displayed - nothing in bloom. Disgraceful.

Having wanted to visit the Eden Project for years, I was very disappointed. The entry fee is overpriced (£32.50pp valid for a year but pointless for tourists visiting Cornwall once a year/once in a lifetime), one of the main vehicle entry points was closed (with no explanation as to where to go from there), they have removed the bus service from the car parks to the ticket office (a real struggle for anyone with mobility issues), poor signage of plants (little info as to what we were looking at), too many areas closed to the public, too many coffee shops offering the same limited food options, very politicised, and very much 'exit via the gift shop'. The final straw was that it's entirely cashless, which as we saw, caught a few people out.
I'm glad I finally got to see the dome structures for myself (which are impressive) but the concept is now far removed from its origins and in my opinion, not worth the cost. I'll spend my money on one of the more traditional gardens if I return to Cornwall.

Overpriced, there are no daily options only a yearly pass. Staff seemed indifferent to our concern saying "do you know how much it cost to do this?". Well what about tourists from abroad, who will only visit once?
It is a 20 minute walk from car park to entrance with no shuttle available.
Enjoyed the tropical dome, not so much the Mediterranean one.
Lack of signage when leaving, the signs for Plum parking area just stopped.
Do not recommend.

We visited whilst on holiday, May 2022, and we were extremely disappointed. In fact we were shocked and dismayed at the unkept and neglected state inside the biodomes, especially the Mediterranean one. The plants in this dome were very damaged near the pathways. This could have been prevented had someone actually tended to them. Many plants were clearly struggling due to lack of care and the fruit tress were rotting. My husband and I felt the rain forest dome was better, but not by much. The full place seemed like very little care or investment had been made in it for some time. Considering how expensive tickets are this begs the question, what is going on here? Overall, the Eden Project did not impress, was extremely overpriced in everyway (shops, cafes too) and in all honesty I would not recommend to anyone. It is clearly living off it's conceptional reputation, but this will not last. I sent a review direct to the Eden project, but they did not bother to reply. On a side note it is a cashless site and I overheard a distressed elderly man who had forgotten his card and needed food and drink. He kept trying to explain his situation, but staff did not help and just kept saying it's card only. This is not good customer service.

Seriously disappointed at this
run down and neglected project.
Everywhere was tatty and in dire
need of refurbishment with poor
flooring paving and paths to leaking ceiling and dome roof needing attention. Many exhibits for children are broken and not working or looking dirty and tired. Paintwork peeling and dirty. Signage poor and missing. No clear routes.
Little staff engagement with visitors and no enthusiasm or commitment not even in the massive shopping area.
It is great that outside projects are
getting funding from this cash cow
but I will not return until they up their game for the visitor experience.
Overpriced and poor value.