Eden Project Reviews 137

Plastic Grass!
Overpriced for what is was, and absolutely ridiculous that they have installed plastic grass for the play area, goes against many of the stated aims of the organisation.

We left feeling deflated. The attraction is far too overpriced. The day entry is the same as annual packages, and for those of us that only visit Cornwall 1-2 times a year £108 on tickets for three of us (that we will likely use once) is too expensive for what was there. We took my disabled grandmother who couldn’t see most of the attraction. There are some really good aspects of accessibility but much of it is lacking! We left saying it was the worst day we’ve ever had in Cornwall

I was deeply disappointed with my first long awaited trip to the Eden Project with my partner. Firstly, upon arrival we learnt that there was power failure resulting in a couple of the cafe's being closed. Then secondly, to discover that the one activity that we were keen to experience was under renovation, much like a few other areas on the complex.

It would of been helpful prior to booking tickets online to be informed on the website that certain attractions were not available to experience on the day we were visiting.

In addition to this, it would of also been helpful if staff informed visitors upon arrival or at the very least Eden Project display notices to inform visitors before starting the tour.

We will not be visiting again and feel that £59.60 for 2 adults to wander around the biomes and garden was a steep price to pay for very little in return.

Wrong time of year.
Having visited the Eden project in March I can honestly say I was disappointed. I paid full price for the tickets and not once was I advised that half if not most of the attractions were under renovation and the core exhibit was not working. We read alot of signs asking us to come back later in the year. This was the first time I'd been and I was hoping to see it and be wowed in winter making me want to go back in summer however I was just disappointed at paying full price for what was really nothing. I saw more and had a better more interesting time at Goliath Falls which was free.

I have always wanted to see the Eden Project and the Biomes did not disappoint as they are, beautiful and inspiring. Mr Smit and his crew should be rightly proud of what they have achieved, they are a triumph and well worth seeing - superb.
However, this was marred by the sculptures of Bacchus and the naked revellers showing an act of extreme cruelty to a dog. We understand that it was conveying a message regarding how badly people behave when intoxicated, but we don't want to see images of wanton cruelty on a day out. We already support environmental and animal charities and do what we can to help.
Like so many others, we are still stressed from loss of loved ones and also deeply grieving for the recent loss of our beloved rescue collie and this marred the day for us. The sculpture of two people torturing that dog haunts us. Like so many others, we needed respite and relief from an enjoyable day out, not a vision of cruelty to add to the stress and grief many of us have suffered lately. Perhaps that part of the Bacchus scene can be removed.
Regarding the catering - very unhealthy and very limited. The website still shows suitable food available in the Mediterranean restaurant. But on arrival at the biomes, we were told that this restaurant had been closed since the Covid outbreak. This left us with nothing suitable to eat. Had we known we would have brought a picnic.
The pizza counter and the drinks booth staff told me that the lunch box offered salads - they don't. When asked for a low fat meal, the lunch box offered cheese melts, pasty or pizza! Were they taking the proverbial!
There was nothing but pizza, pasties, cheese melts or burritos. No salads, no vegetables, nothing healthy or for those with essential dietary restrictions who need to avoid fatty food.
Families were also disappointed, going up to the counter for food only to walk away with nothing due to the lack of a children's menu.
We were not shown a menu with ingredients. This is now a essential, legal requirement to protect those with health or potentially fatal allergies.
The staff need better training and a catering manager needs to implement many changes to cater for the significant portion of society that can't eat junk food or families wanting to feed their kids.
There may have been more at the restaurant at the top, we don't know, but its a bit too late when you have reached the biomes.
However, I am glad I saw the biomes and was very impressed with the gargantuan efforts to create something so remarkable. So on the whole I am glad we went.

With climate problems etc. at the forefront nowadays of course, this is a creditable exercise indeed, but as a tourist attraction a very, very overpriced & hugely disappointing adventure. Added to this the insane car parking system which leaves you a very long way from the badly signposted entrance. Not great!

A beautiful place and our fault in that we didn’t read the accessibility statement sufficiently maybe. I went with my 82 year old mother and we parked in the third nearest car park but were walking down steep hills for twenty minutes before arriving by which time I was supporting my mother heavily because she couldn’t cope. We rested for an hour in the coffee shop and looked around the shop then endeavoured to go around the domes. Again ten minutes steep walk down into the rainforest dome which was a bit difficult to find the entrance to by which time once again my mother was unable to then go round the dome more than three or four minutes before feeling unable to walk any further. So we were worried by this time but then discovered a lift that would take you straight back up to the top which we didn’t see at the top to bring us down. When we got back to the entrance we were told that the park and ride had stopped working as it wasn’t in season but they would get a buggy for us. Whilst we were waiting two other groups also requested buggies to get back to their coach.
I had been really looking forward to this trip but I think the accessibility should be more obvious and there should be warnings that it’s not really accessible to elderly and disabled people.
Otherwise a very impressive place.

We paid over £70 for 3 tickets to only get access to half of the attraction as a wedding was being help at the time of our visit, this was not conveyed to us at the time of booking.
Overall a very disappointing visit and would not recommend.

Not enough information given, hubby and son decided to do zip wire. Didn’t find out until got here that zip wire is outside the main complex, and me and youngest ended up waiting in a shed for 2hrs. Much better if explained and better access to landing pad so don’t have to go out and go back in again. Also disappointed that none of the original clay pit retained and used as experiment to show colonisation over time. It was a real lunar landscape before!

What an amazing place, stunning and simply beautiful. Just the scale, attention to detail and sculptures are breathtaking. It's worth every penny and such an investment to conservation. It's a similar price to a theme park, which has no investment to the planet or education. I know where I'd rather invest my time and money. Thank you to all the polite staff and for keeping us safe with timed entry, cleanliness and plenty of hand sanitizer. Thanks also to Ash, at the end of a probably day, he had time to chat, smile and share some places with us to eat on the way home. Such a lovely day, thank you! 😊👍

First time visitor and was very excited to be able to experience the Eden Project. The ticket is valid for a whole year which is a nice touch, and I am sure to visit again if in the area.
The bio domes were fantastic, so much information and education. I really felt immersed and enjoyed it a lot.

Interactive sculpture in the ‘mini world’ area was fantastic.

The outside areas need some more upkeep as a lot of the plants weren’t maintained very well. Looked very shrivelled and lots of missing/empty spaces.

Lots of spaces to eat and stop of lunch, great day out and very kid friendly…. lots of parking too.

Just very expensive (£32.50pp)!! But glad it we timed it well as the day before it was closed spontaneously due to the queen's visit re:G7 summit.

One item completely missing and another incomplete and unusable. Emailed Eden on day of receipt of the delivery and continued to email for few weeks, left message and tel number - absolutely no acknowledgements or replies. It seems I have to regard my lost money as a donation, but now don’t feel able to buy from online shop ever again.

A wonderful educational experience for families. We really need more places like this in our country. Where people and children can be within nature and learn and be inspired.

Positives: What grabbed me the most was that a paradise was built on the land of a former quarry. This is a good example of how we can rebuild any desert.

Negatives: It's expensive. The food they offer on the territory of the complex is only fast food, which is very disappointing if you want healthy food.

Terrible service from the online shop. They sent someone else's order to us. Have not had them answer the phone once. Left messages on answer phone and emailed and have still not had a call back. Days later got an email to say that the correct goods would be delivered that day. Of course nothing arrived. Since then absolute radio silence on the email and phone. Seriously bad service.

EDIT

To their credit, since writing this they have been very helpful. All of the issue is now with DPD...

Stunning gardens with lots of opportunities for pictures. Perfect for nature lovers and photographers. Entry is expensive so it’s worth becoming a member so you can visit more than once but only pay once. Make sure to bring your own lunch as the food is horrible

Great place to visit and worth the drive.