EDF Reviews 217,477

The gentleman who handled my complaint was proactive, thorough, polite, and highly professional.
Thank you.

I was very impressed by the service I received when contacting EDFs customer helpline. I was greeted by Clare who soon put me at ease.
After explaining my problem, she went above and beyond the line of duty. Nothing was too much trouble for her. All my questions were answered in a friendly manner, which I could also understand. Never once did I feel rushed; nothing was too much trouble.
It was so reassuring to be able to talk to someone in person, who was also happy to listen to my problem.
Thank you EDF and Clare. Keep up the good work.
One very satisfied OAP customer.

Very pleasant lady Julie

Friendly and able to understand my needs. Gave clear advice on which tariff was my best option

Quick answer to call

Pleasant interaction (Ellie - 20a team)

Marites Solved my issue in a better way and she understood and checked all things very sensibly👍great experience with her

Edf energy team is great. Very cooperative, kind and welcoming.

I contacted the company today to request clarification on the tariffs available to me. I spoke with Christina who was very helpful and provided me with comprehensive details of the tariffs. I was also given the opportunity to ask questions to ensure I made the correct decision. The service was professional, efficient and reassuring.

Fast and friendly customer support , very straight forward, no issues at all , I’m very happy Stephen ant EDF assisted me in opening account for me . Thank you so much

Person on the other side of the call was very professional, understanding and fair. The whole process was very humane and I wish everyone to be supported by such person with their query and be provided with such outstanding customer support.

The lady [Tina 18F] I dealt with was helpfulness personified. Efficient and pleasant, I don't ask for anything else!!

Simple request to register for feed in tariff which was handle quickly and positively by Charley.

My call was received with kindness and a clear idea of my problem , which was easily solved with simple instructions to follow - Thank you 😁 xxxxxxxxx

Jordan was very helpful when I rang. It was nice to have a human reply and it was timely. I didn't have to wait long. My issue was quite complex but Jordan sorted it all out, as it wasn't straight forward. He helped me get the best result for my circumstances and appreciated the difficulties I had faced.

It was lovely to have such a great experience these things don't generally happen now.

I have made several phone calls and wasted a lot of my time when I could’ve been putting it to better use.
Why is it every time I ring EDF and speak to someone they say? Yes that’s fine. I’ll sort that out for you two days later. I’m still making several phone calls. I will not be using EDF again once my contract is finished.

Very easy and quick phone call the agent was very polite and helpful, thank you.

Suzanne at 20b was realy helpful very clear on the phone and very pleasant. She sorted what we wanted and i woud wrecomend to our freinds

Your nice gentle man that helped with my question about a new fixed tariff was extremely excellent
Thank you very much

Barbera was very helpful and patient
she explain very timely so i can get the point

The young lady was very helpful and found a resolution to my problem