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EDF Reviews 217,481

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TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that agents are patient, understanding, and resolve issues swiftly. The service provided is often described as excellent, with consumers appreciating the quick response times and the ease of getting through to a real person. However, some customers also noted occasional difficulties with contacting the company, experiencing rude advisors, or a lack of coordination between teams, leading to repeated explanations and unresolved issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being polite,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the politeness, helpfulness, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt and speedy... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I was having trouble changing my supplier online. My application was rejected due to my gas meter was not reading half hourly. This was changed after talking to my existing supplier. Then contacted a... See more

Company replied

Rated 5 out of 5 stars

With the help of Collette We paid off our existing ballance, then Collette took us through everything step by step explaining what we had to do. We were changing from a standard variable rate tariff... See more

Company replied

Rated 5 out of 5 stars

Meter issues and replacement needed. In short EDF sent an engineer and replaced the meter within 30 minutes (when the SLA was 2+ hours). Excellent customer experience from start to finish. It was a... See more

Company replied

Rated 5 out of 5 stars

I needed to call EDF twice this week regarding my tariff and checking options, on both occasions it was easy to get through, simple option choices and only needing to hold for a minute or two to actua... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

Contact info

Save cash and carbon with EDF

Explore our tariffs

4.8

Excellent

TrustScore 5 out of 5

217K reviews

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Rated 5 out of 5 stars

All I needed to know and more

I got the answers to my original question about my bill, and found out some other useful things as well.
My question was about my empower tariff which was answered, but I also found out when I am next due for a new gas tariff, what to do when my credit grows, and an update was made to the vulnerable customer register.
Ross was very knowledgeable and I am confident that my enquiry has been fully completed.

April 24, 2026
Rated 5 out of 5 stars

Choosing a new tariff

Stephen listened to my request and explained all the options clearly so I fully understood the different tariffs.
He was very patient and helpful.

April 24, 2026
Rated 5 out of 5 stars

I was dreading sorting out problems with my bill

I was dreading sorting out problems I was having with an estimated bill. However, I was extremely fortunate that an operative introduced as Sy ((Simon) took my call as I was also dreading an automated nightmare!! He was the most positive, professional, friendly Customer Service Operative I have spoken to in a long time in a kind and efficient manner. Nothing was too much trouble, and the issue has been, hopefully, resolved.

April 20, 2026
Rated 1 out of 5 stars

Absolutely ridiculous customer service.

Absolutely ridiculous customer service.

Doing something as easy as transfering an account from an old to a new tenant was literally impossible. Was asked to provide the same information at least three times, and they couldn't really figure it out. Massive waste of time.

we are in 2026 and doing something so simple is an insurmountable challenge for an energy company? what a joke

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response to email

I emailed regarding renewing my Export 12M tariff, Ross responded very quickly to the email and extended my tariff. Other than having to send an email, was painless.

April 24, 2026

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