EDF Reviews 217,486

Mayachand Wes great. Took my through the APP and solved all my challenges

Good service provided very helpfull and understading.

The service by Dawn was quickly and clear, it was easy to understand and follow the instructions.

After a little misunderstanding, the matter was explained in a satisfactory manner. This was done in a very good way.

One of the best things about this experience is that Andy answered within 30 seconds - much better than other electric companies I have used. thank you. He dealt with my request quickly and efficiently and was friendly and professional. Great service

After trying to amend my direct debit on the EDF app to no avail , then using their WhatsApp site to not be helped atall and then ghosted , it was a relief to speak to Julie Ann about my request which she sorted immediately! Proving dealing with actual humans is often best

After waiting several minutes to be connected (not so good), Laura, team13B provided an excellent service in resolving my need to renew my ongoing contract and rebooking the installation of a smart meter at my property.
First class performance. Well done Laura!

Nigel was a genuine human being. He spoke unscripted, with genuine empathy and rapport. Coming from the customer service sector, the skills are simple but rarely come together fluidly like happened today. I hope you appreciate him as an employee :)

Laura, team 13B and Gemma let me have a good experience with replying me soon and patient.

They were very helpful got it sorted

Sophie was amazingly helpful and clear in helping with updating our tariff, very happy customer

Excellent help from the Agent, dealt with my query quickly and efficiently, many thanks.

My call was picked up reasonably quickly and David was very helpful and professional. He was very thorough providing us with details of several tariffs and helping us decide on the best option. He was very knowledgeable on the products. His mannerism was calm, friendly and polite. Thank you David

I spoke with Karen (Team W) today with my query. Karen answered all my issues completely and professionally and amicably. I would happily recommend the service Karen provided

Ganeeyat was very friendly and helpful. Thank you.

Vicky from EDF was brilliant over a few days she managed to find me an appointment for my replacement smart meter and because I work at school Vicky manage to get me an appointment in the holidays

Excellent service,
dealt with all my questions professionally.

Lucy said that they could attend to my query straight away.
Very good service with email follow up

Deborah was so helpful, explained everything very clearly and thoroughly. Answered all the questions I had and booked an appointment for my meter to be replaced. Exceptional customer service, thank you so much!