EdPlace Reviews 848

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers find the platform to be an excellent learning tool, appreciating the clear explanations of concepts and the challenging questions. They highlight its ease of use, the good range of resources across subjects, and its effectiveness in boosting children's confidence and supporting independent learning. People also find the content to be of high quality, with lessons that are easy to manage and engaging for children. However, some people were dissatisfied with the subscription model and reported issues with customer service, including unaddressed inquiries. There were also concerns regarding the user experience, with some finding the interface confusing, assignments not registering as completed, and the recommended assignment feature not working as advertised. A few other people also felt that some questions were unclear, badly designed, or had incorrect answers marked as wrong, and noted difficulties with the search function and the lack of a dark mode.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the platform as easy to... See more

Product

Reviewers highlight positive aspects of the product, with many praising it as an excellent learning tool for... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report a lack of response from customer... See more

Subscription

Users describe negative interactions with subscription. Many customers express disappointment with the annual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edplace helped my grandaughter when she couldn't attend school due to severe anxiety. She felt included knowing that she was able to study English, Maths and Science. It gave her a routine and helped... See more

Company replied

Rated 5 out of 5 stars

Great lessons easy to manage for my 11 years old son. Easy to understand. A lot of assessments to assign.

Company replied

Rated 5 out of 5 stars

I like how it explains concepts before it delves into the questions and I like how the questions are challenging no matter the age or grade.

Company replied

Rated 5 out of 5 stars

Could do with a mid week report just as a extra push to help busy parents like myself keep on track

Company replied


Company details

  1. Educational Institution
  2. Educational Supply Store
  3. Educational Testing Service
  4. Software Company
  5. Study at Home School

Written by the company

EdPlace is an online educational resource provider designed to help parents, teachers and tutors support children throughout their education journey in English, maths, science and 11+ preparation for students in Year 1 to GCSE. Every resource on our platform is written by teachers, with five or more years experience, for students, to support the learning process that takes place in school and at home. Our thousands of resources in Key Stage 1- 3 are fully aligned to the requirements of the National Curriculum, and at GCSE and 11+, we cater to the specifications of all major examination boards (OCR, Pearson EdExcel, AQA, Eduqas, CEM and GL). Students can access resources at any time, via our website or iOS and Android apps, to ensure that learning really can take place whenever and wherever students choose. We believe that every parent and educator should have access to top-quality educational resources to enable children succeed. If used regularly, EdPlace students make on average 50% more progress in a school year compared to their peers - now that's smart learning!


Contact info

3.7

Average

TrustScore 3.5 out of 5

848 reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

EdPlace has been a lifesaver in my household

EdPlace has been a life saver in my household.
A few signing in problems, but soon sorted.
Would recommend for extra support or Home Education.

March 8, 2024
EdPlace logo

Reply from EdPlace

Hi Natalie,
Thank you for your valuable feedback.
It's so great to hear that your family is enjoying the website/app and we hope this continues. We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs.
Keep up the hard work at your end!
All the best,
The EdPlace team

Rated 1 out of 5 stars

Since Edplace did a system update…

Since Edplace did a system update before the summer holidays 2024, it hasn’t been the same. It was really good when we first started using it, however since they did this system update, it doesn’t update the scores or give the same amount of work, we ran out of English already. We now use national oak academy, it’s free and a lot more choice and not one issue and my son has found it much better and no longer wants to use Edplace so I will be cancelling my subscription with them too.

January 10, 2025
EdPlace logo

Reply from EdPlace

Hi Sarah,
 
We are very sorry to hear that you have been experiencing this difficulty. Our update has been great and there to help make our parent's lives easier. So please contact our support team at help@edplace.com with further information and we will look into this for you as an urgent priority so you can get back to learning on EdPlace. 
We hope to hear from you soon, 
The EdPlace team

Rated 3 out of 5 stars

Ok for assessments but you will have to do the teaching.

The website is good for assessments and thats all there is on there. The is little work material in terms of resources such as video explaining topics for the child to learn. In terms of actual learning, you will have to read the topic , look at the assessment questions then teach the child yourself. They do offer online tuition classes at a additional cost of £25, but these are for year 8 and above.

January 10, 2025
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Reply from EdPlace

Hi!
Thank you for your feedback!
We’re glad you find the website helpful for assessments. While our platform focuses on assessment-based learning, we understand the need for more resources like video explanations and are exploring ways to improve this.

As for online tuition, it’s currently available from Year 7 and above, but we appreciate your input and will share it with our team as we work to enhance our offerings.
All the best,
The EdPlace team

Rated 4 out of 5 stars

Good website just need to update more

It is a good website for my kid to practice at home whenever is free, but there is one issue which i hope the company will look into it, my kid encountered a few questions with wrong answers, he told me he submitted the problem, but am not sure if Edplace respond normally? Hope you guys will look into it!

January 3, 2025
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Reply from EdPlace

Hi Liana,
Thank you for your valuable feedback.
It's so great to hear that your child is enjoying the website/app and we hope this continues. We’re sorry to hear that your child has encountered a few issues with marking. Please contact our support team at help@edplace.com to provide us with further information and we will be very happy to look into this further.
All the best,
The EdPlace team

Rated 5 out of 5 stars

Well-pitched and helpful feedback

I used Edplace to supplement homework with my Year 6 - Year 7 child, mostly for English. The customer services are excellent and really helpful. The activities are well-pitched and provide excellent feedback. I wouldn’t hesitate to recommend this app to other parents.

January 7, 2025
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Rachael,
Thank you for your kind words.
We’re so happy to hear how helpful you found our National Curriculum activities along with our immediate teacher feedback to each completed question. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team

Rated 3 out of 5 stars

Pros and Cons

Easy for kids to be self sufficient using the app. Handy weekly report showing what your child has completed. Subjects ordered well.
However, no clear pathway based on child’s needs - just a large choice to choose from. A connected pathway would be more useful like in The Maths Factor. I end up just randomly assigning ones I think my child would benefit from and not easy to see if they have previously been completed.

December 6, 2024
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Reply from EdPlace

Hi Sam,

Thank you for your valuable feedback.
Upon starting to use EdPlace, your child will automatically be assigned a set of specified 'Starter Activities' relevant to their year group at school.
Once completed, follow-up activities will be recommended based on their performance from that subject and year group they are completing, this will continue until they progress through the entire year's content, unless you turn this feature off.
To learn more about how to use this tool, please send an email to help@edplace.com
All the best,
The EdPlace team

Rated 5 out of 5 stars

EdPlace is the best place

During my search for online schooling I found EdPlace. My daughter is 12 years old and has been home schooled for the past 4 years. During this time my daughter has used other websites to help with learning, however there has been no website as informal as EdPlace. The website is easy to navigate and has a wide range of subjects.

With many plans available we originally started with free subjects and now have the paid version. My daughter has been enjoying working online and we are now considering group sessions.

If your child is having any issues with subjects at school or during home schooling don't hesitate to sign up and see what EdPlace has to offer. You won't be disappointed !

I would definitely recommend EdPlace to other Parents wanting to give their children an extra boost in their learning.

December 2, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Miss S Richards, 
Thank you for your valuable feedback.
It's so great to hear that your child is enjoying the website/app and we hope this continues. We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs.
Keep up the hard work at your end!
All the best,
The EdPlace team

Rated 1 out of 5 stars

Autorenewal of £99.99!

Autorenewal of £99.99!? Ridiculous. My child only used it for a couple of months and found the information on the app to be incorrect so the frustration put her off learning and she gave up. NOW it's autorenewed and taken £99.99 from my card!

November 25, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Miss Ambler, 
 
We want to look into this for you so please contact our support team at help@edplace.com with more information and we will help you with this issue. 
All the best,
The EdPlace team

Rated 1 out of 5 stars

Lots and Lots of wrong answers

Endless answers are wrong and frustrate the student. It is a very overrated platform and seriously lacks professionalism when it comes to providing carefully checked answers to test.

It will make your child upset and hate their school work.

November 19, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Saint, 
We are very sorry to hear that you have been experiencing this difficulty. Please contact our support team at help@edplace.com with further information and we will look into this for you as an urgent priority so you can get back to learning on EdPlace. 
We hope to hear from you soon, 
The EdPlace team

Rated 4 out of 5 stars

Excellent for home learning/GCSE preparation.

An excellent way for my daughter to learn at her own pace, whilst I keep an eye on her capabilities as well as areas she needs more focus. I set her assignments and get clear, instant results once completed. The only reason I haven’t given 5 stars is because there are currently ongoing issues with the app, meaning that all assignments need to be completed via desktop, in order to save. Once this problem has been resolved, I will be giving EdPlace the 5 star rating it deserves.

November 17, 2023
EdPlace logo

Reply from EdPlace

Dear Tamsyn,
Thank you for your kind words. It really means a lot to us that you have found our platform to be a vital part of your child’s learning, in particular the Scores feature and our automatic marking. We're so pleased that your daughter has been able to continue learning with EdPlace by completing activities using the Web version. Keep up the amazing work!
All the best,
The EdPlace team

Rated 5 out of 5 stars

Granddaughter loves it!

I got this app for my 10 year old granddaughter and she absolutely loves it! It makes learning so much fun.

November 1, 2024
EdPlace logo

Reply from EdPlace

Hi Linda, 
That's so awesome!
It really fills us with great joy knowing how helpful you find EdPlace
. We hope that we continue to exceed your expectations. Keep up the great work at your end!
All the best

Rated 1 out of 5 stars

I wanted to cancel the subscription…

I wanted to cancel the subscription annually, I emailed them well before the period expiring. No answer. I emailed them 5 times after they took the money. No answer! Really has customer service.

October 31, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Rita, 
We’re sorry to hear that you’ve had difficulty with the cancellation of your subscription. The cancellation can normally be processed within your parent dashboard. Please do contact our support team at help@edplace.com and we will be happy to help you with this issue.
All the best,
The EdPlace team

Rated 5 out of 5 stars

So worth-while, highly recommend!

It's easy to sign up and very straightforward to use. My daughter has finally started enjoying learning again and loves that it's graded as she goes. I can see what's been completed and when. It's changed home learning instantly. I'd highly recommend to anyone.

October 14, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Thank you so much for your review. Your feedback means the world to us and put a massive smile on face. We hope that we can continue to exceed you and your daughters expectations. We're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team

Rated 5 out of 5 stars

Homeschooling Mum

This is an amazing platform, currently decided to homeschool my 9yr old autistic son, everything and more is on here for him! He’s learning more, feels more comfortable with his learning best of all it’s at his pace!
Amazing job Edplace

October 4, 2024
EdPlace logo

Reply from EdPlace

Hi Lynn,
We’re really happy to hear how much your child is enjoying the EdPlace app. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com (mailto:help@edplace.com).
All the best,
The EdPlace team

Rated 5 out of 5 stars

Only been using this platform for a…

Only been using this platform for a short while and so far it has been incredible to see where my son is at and being notified when work is complete. the work is tailored to the individual and also teachers assigning work. I find this platform one of the best that works with my child.

October 4, 2024
EdPlace logo

Reply from EdPlace

Hi Vicky,
This is amazing!
We’re really happy to hear how well you are navigating around your parent dashboard and really making the most of the features available, in particular our Recommender. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you. If you do need any help at all, email us at help@edplace.com.
All the best,
The EdPlace team

Rated 5 out of 5 stars

Great online learning for home education

Great online learning for home education

September 13, 2024
EdPlace logo

Reply from EdPlace

Hi Dawn,
Thank you so much for your review. Your feedback makes us smile and we hope that we can continue to exceed your expectations. We're here to help and support your child's learning journey every step of the way.
Keep up the amazing work!
All the best,
The EdPlace team

Rated 4 out of 5 stars

This is our first time using and we…

This is our first time using and we have found it very simple to allocate and complete tasks as parent and student. It would be great if it could do foreign languages and other subjects so that we could aim for 6-7 subjects but all in all very good.

September 13, 2024
EdPlace logo

Reply from EdPlace

Hi Jeffrey,
Thank you for your lovely feedback. We're here to help and support your child's learning journey every step of the way.
Keep up the great work at your end!
All the best,
The EdPlace team

Rated 5 out of 5 stars

Great learning platform

Great learning platform

September 6, 2024
EdPlace logo

Reply from EdPlace

Dear Claire,
This is fantastic!
We’re really happy to hear how useful you find our resources. We aim to be the very best education partner for parents, and we will continue to deliver the best learning resources to you.
All the best,
The EdPlace team

Rated 5 out of 5 stars

Worth the money

Worth every penny as my boys are home learners and since using EdPlace, they are already showing progress in areas they were struggling in.
We started off with back to school assessments so we could find out what areas they needed help and they love being able to work at their own pace.
They both enjoy the app and how easy it is to navigate and if they accidentally come out of an assessment or work that they are currently in, it automatically saves their work unlike some apps that will make you start from the beginning.

September 2, 2024
Unprompted review
EdPlace logo

Reply from EdPlace

Hi Fiona, 
That's so awesome!
It really fills us with great joy knowing how helpful you find our  App and Assessments. We hope that we continue to exceed your expectations. Keep up the great work at your end!
All the best

The EdPlace Team

Rated 5 out of 5 stars

Affordable and really easy to use

Affordable and really easy to use. You can chose your own topics or follow the national curriculum so you know your child is at the same point as children receiving education in schools.

September 6, 2024
EdPlace logo

Reply from EdPlace

Hi Kirsten, 
Thank you for your valuable feedback on the Topic and National curriculum. 
We're constantly working hard to improve our content to offer all our customers the best learning materials to support their needs.

All the best,
The EdPlace team

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