I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was facing an issue with sending a…
I was facing an issue with sending a fax and reached out to customer service for assistance. Elizabeth V. helped me resolve the issue efficiently. It seems to be fixed now, but I have requested Elizabeth to escalate it for a long-term resolution.
Thank you, Elizabeth, for your patience and support!
February 27, 2025
Unprompted review
Reply from eFax
Thank you Yusi for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Elizabeth V was a great help with my…
Elizabeth V was a great help with my situation. Guided me through what I needed and got the job done.
February 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Sir KJT and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Iraia was awesome!
Iraia was very understanding about our closing of our account for the reason that we are closing the company using this service. She was very prompt at finding our company information and very clear in explaining the process of closing an account. I especially appreciated that she requested that we be reimbursed for a charge that was just put on our card for the coming year. I will definitely recommend efax to anyone asking for an ethical, reliable company for efax and related services.
February 26, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Mirelle, and We appreciate you for sharing your experience here and we are very happy to hear that Iraia was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Excellent service
February 25, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Barry and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Fraud / thieves
Fraud / thieves. They refuse to refund money even after I have asked for over 6 months to cancel my account, they keep telling me to log in. I tell them their site continues to not work properly and I cannot log in. They charge me AGAIN. 100% thieves. It's sad that they are so desperate for money that they have resorted to stealing from people.
February 21, 2025
Unprompted review
Reply from eFax
Hello Chad,
This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues getting your account cancelled. Please send an email to socialsupport@efax.com from the primary billing email address on your eFax account and we will be more than happy to resolve any issues you are having on your eFax account.
Many Thanks,
eFax Support Team
Hassle free customer service
Hassle free customer service, Stefan was most helpful.
February 20, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Luke and We appreciate you for sharing your experience here and we are very happy to hear that Stefan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
excellent service
February 19, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Mike and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
It was very clear and straight to the…
It was very clear and straight to the point. No hassels in canceling my subscription. Thank you. Five stars with 💯
February 18, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Tanya and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
SHE WAS VERY KNOWLEDGEABLE ABOUT THE…
SHE WAS VERY KNOWLEDGEABLE ABOUT THE PRODUCT LINE AND THE SPECIAL PROMOTION TO GET CUSTOMER TO TRY PRODUCTS OFFERED.
February 12, 2025
Unprompted review
Reply from eFax
Hello A D Walker,
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that our customer service technician resolved your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Mega has truly helped me out through…
Mega has truly helped me out through all the inconvenience that I have to send a fax she walked the extra mile To help me for which I am very grateful
February 13, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Barrera and We appreciate you for sharing your experience here and we are very happy to hear that Mega was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
I was a longtime trustfax.com user
I was a longtime trustfax.com user. If there was an issue I could call support. Now it seems that eFax swallowed trustfax.com
If I go to the trustfax.com website it resolves to efax.com/ trustfax. I can log into my account but there is no support. I've made support tickets and have not received a response. I sent an email as on the webpage to support at trustfax.com and no response.
The efax.com website has no way to contact a live person.
C'mon efax get your sh!t together - your customer service is difficult to find and it was an awful transition for the trustfax.com users you inherited.
ADDENDUM: After efax contacted me below with an address for customer support, I emailed them. That was 2+ days ago, but I still have not heard back.
February 5, 2025
Unprompted review
Reply from eFax
Hello George,
This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. Our service for Trust fax platform is only by Chat and email and there is no live person available. Please send an email to socialsupport@efax.com from the primary billing email address on your Trust fax account and we will be more than happy to resolve any issues you are having on your trust fax account.
We look forward to hearing back from you.
Sincerely,
eFax Support Team
I wrote a complaint about Efax charging…
I wrote a complaint about Efax charging me excessively on 12/23/2024. This is after several phone calls and chats trying to remedy the issue. On 1/15/2025 they actually posted a lie indicating they haven't received my request via email. I forwarded the complaint again on 1/16/2025 to no response. Instead it looks like they've hired people to log into trust Pilot to add fake reviews to improve their score. I just want someone from this company to take time to review my concern and resolve it.
February 7, 2025
Unprompted review
Reply from eFax
Hello Wendy, we have attempted to reach out to you but you have not responded to our email message sent to you dated 01-15-2025. We will send you a follow-up again. Your account is currently exceeding its allocated pages by 1500 pages which incurred excessive usage. Please respond to our emails or reach out to our 24/7 Phone support at any time at your own convenience or message us at socialsupport@efax.com and we would be happy to assist you in providing you additional options as your current consumer account may need a higher-rated plan or a corporate plan.
We look forward to hearing back from you.
Sincerely,
eFax Support Team
I had a small fax-sending problem
I had a small fax-sending problem, called support, and it was quickly resolved. I have used this service for many years, and I love the convenience of being able to send a fax from anywhere at any time, from a computer, tablet, or phone. I highly recommend it.
February 6, 2025
Unprompted review
Reply from eFax
Hello Tom,
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that our customer service technician resolved your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Disliked the cancellation process, but customer service was great.
Eveldina was great, but I didn't like that I had to chat with someone to cancel my account. I appreciate that the purpose was to offer a discount to stay, but that could have been handled as a pop-up without the chat. Plus the chat box duplicated every chat bubble, which was annoying. But the cancellation process itself once I started chatting with Eveldina was very quick and easy.
February 6, 2025
Unprompted review
Reply from eFax
Hello Deb,
Thanks so much for the wonderful feedback and 4-star review regarding your recent interaction. We are very happy to hear that Eveldina was able to resolve your issue and your request was handled and resolved quickly. We will ensure to forward your feedback to Eveldina. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Simple to use and great customer…
Simple to use and great customer service; cancelling online wouldn't work, so a phone call was needed, but was also very quick and simple.
February 5, 2025
Unprompted review
Reply from eFax
Hello David,
Thanks so much for the wonderful feedback and 4-star review regarding your recent interaction we are very happy to hear that your issue was resolved quickly. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Spoke to Minh and he took care of the…
Spoke to Minh and he took care of the situation i had right away. Great service. Thanks,
February 5, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Robert and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Reply from eFax
Thank you so much for your wonderful feedback Yordanos and We appreciate you for sharing your experience here and we are very happy to hear that you had a good experience and all of your issues were resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Deceptive Billing Practices
I have been billed for eFax for over two years without ever using the service. They never sent a monthly email notifying me of the charges, and at some point, they even increased the rate—without any prior notice. They simply kept charging my account.
When I tried to cancel, I discovered that the only way to do so was by providing my fax number—a number I have never used and do not even know. This deliberately makes it difficult for customers to cancel.
To make matters worse, their initial response was a generic apology without offering any real resolution. Then, instead of addressing the issue, they attempted to discredit my review by questioning whether I was even a customer—trying to get Trustpilot to remove my feedback.
Now it all makes sense! eFax is actively working to suppress real customer reviews to hide their deceptive practices.
DO NOT TRUST THIS COMPANY! If you're considering their service, think twice before falling into their billing trap.
February 3, 2025
Unprompted review
Reply from eFax
Hello Hallie, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues getting your account cancelled. eFax customers have the ability to cancel online any time they wish not to continue with the service and also you may reach us any time via chat, Email or by calling 24/7 phone support. The primary email address on the customer's account will be receiving the invoices and emails regarding any upcoming changes to their service. if you can not see the emails in your inbox you maybe have them in the spam folder. We will defiantly work with you to resolve this matter, but in order to do that we need some account information. Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team
She provided exceptional service
She provided exceptional service; top tier in my opinion.
February 5, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Clark and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Gene. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Don't sign up
Don't sign up, it's a scam! I had to cancel my credit card in order for them to stop charging me every month. Here is what I tried:
1. Online cancellation form: they just send an automated response but do nothing
2. Call their number in Sweden: it doesn't exist
3. Call their support number in California: they cut off the call every time
4. Reset my password through email: they don't send the link to reset
5. Tried to use online Chat: they wanted my fax number but rejected my input
February 3, 2025
Unprompted review
Reply from eFax
Hello Josh, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team
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