I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lots of improvements
Lots of improvements, but still have a long way to go. Keep up the good work. TWO thumbs up!
April 8, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Mayra-Beatriz and 5 star review. We appreciate you for sharing your experience here and we are very glad to hear that we are doing great and have lots of improvements on our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Elizabeth V was very helpful!
April 1, 2025
Unprompted review
Reply from eFax
Thank you Julie for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Can't cancel the account
The first fax was not sent.
Then I want to cancel, follow the steps but is still active.
Then in the contact page explain what happens and get an automatized answer that don't help.
Then email them and they answer I have to contact via the web chat.
Then, want to contact them via the web chat they have, and it doesn't work, it says my number doesn't exist.
Then email them and it keeps saying contact via the web chat.
And on and on...
I couldn't cancel my account
April 1, 2025
Unprompted review
Reply from eFax
Hello Maria, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
Had a good customer service experience. Agent was able to assist me clearly.
Had a good customer service experience
March 28, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Ashish and 5 star review. We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
An inquiry to close account turned into continued business
I called to close my account since I rarely use the service. But Eveldina asked me a few questions about my needs and offered me other options. So, she turned a cancellation decision into a downgrade/continued business instead. She was polite as well as empathetic, something rarely seen these days. Way to go Eveldina and I wish you the best in your career aspirations.
March 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Frenster and We appreciate you for sharing your experience here and we are very glad to hear that Eveldina was polite and very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Very easy to set up
Very easy to set up, great customer service. Easy to connect with a person to answer questions.
March 27, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Cindy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and our service is easy to setup. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Very helpful and efficient.
March 26, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Tracy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Problem free service for years and prompt support
I had used MyFax services for years without any issues arising. Their online support was always very prompt and dealing with Elizabeth V on account matters was very pleasant and swift. I can only recommend them to anyone who needs an online fax service
March 22, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Ralph and We appreciate you for sharing your experience here and we are very glad to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
excellence service and professionalism
March 24, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Fantastic customer service
March 20, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback TD and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Reply from eFax
Thank you so much for your wonderful feedback Marten and We appreciate you for sharing your experience here and we are very glad to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Great service
Used this service for many years- excellent customer service and great service
Thank you
March 18, 2025
Unprompted review
Reply from eFax
Hello Jerry,
Thank you so much for your amazing feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very delighted to know you experienced excellent customer service and great service. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I was overwhelmed by the excellent and…
I was overwhelmed by the excellent and courteous service I received from Moe (if I got his name right) and his patience in dealing with the complex problem I had given him to deal with. It was absolutely the best customer service experience I have had in my life.
March 17, 2025
Unprompted review
Reply from eFax
Thank you so much Rudolf for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Moe.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
I had a great experience with Minh!
I had a great experience with Minh!! I would certainly use these services again.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Lashia. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh resolved your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I had a great experience with my agent…
I had a great experience with my agent because he had solved my issue in seconds. He was very professional and courteous, it didn't take him much time to make sure that my account was in good standing. Thank you.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Malinda. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh was very professional and courteous and was able to resolve your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Thanks again and may you have a wonderful day!
eFax Support Team
Great service with cancelation
Great service with cancelation. very quick and easy process. very much appreciated.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very happy to hear that your request was resolved quickly and easily. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
Quick and effective
Quick and effective. Listened to the issue and provided an excellent solution.
March 10, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Bill. We appreciate you for sharing your excellent experience and we are very happy to hear that Elizabeth resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I called to inquire about not being…getting into my fx service
I called to inquire about not being able to get into my account and Elizabeth V. was very helpful and understood that I was having a Senior moment. LOL! Thank you so much Elizabeth for understanding and helping me to solve the problem.
March 6, 2025
Unprompted review
Reply from eFax
Thank you so much Adina for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Elizabeth.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
AMBR
Yes, it was. Meghan was supportive and got to resolve my problem effortless.
March 6, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Carmen and We appreciate you for sharing your experience here and we are very happy to hear that Meghan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Great Experience
Very responsive and very friendly. Handled everything with a professional attitude.
March 3, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback M Scott. We appreciate you for sharing your excellent experience and should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Thanks again and may you have a wonderful day!
eFax Support Team
^RA
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