I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been an efax user since 2007 & like their product and customer service.
I've been an efax user since 2007. I was able to easily work with Iraia to find a plan that will meet my current usage. I have found it incredibly useful to have a virtual fax number that I can use whenever I travel.
September 9, 2025
Unprompted review
Reply from eFax
Hello John,
Thank you so much for your great feedback. We are very happy to hear that Iraia provided you with great service, and we will be sure to share your kind words with Iraia . Should you need any further assistance, please feel free to reach out to us at: socialsupport@efax.com with your account details, and we’ll be happy to assist.
Thank you,
eFax Support Team ^MQ
Customer Service
My service representative was more than helpful. Not only did she take a real interest in my account solving my problem but also allow me to reduce the cost of your service
September 10, 2025
Unprompted review
Reply from eFax
Hello Steve,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Elizabeth. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
I needed to update my credit card
I needed to update my credit card with Efax and Elizabeth made the process exceptionally easy. In addition, she provided information about the yearly rate which would save me some money ( always appreciated ). She saved me time as well as money. Very good customer service !
September 9, 2025
Unprompted review
Reply from eFax
Thank you so much for your excellent feedback Sandi. We are very pleased to hear that Elizabeth provided you with excellent service, and we will ensure to forward your feedback. Should you require further assistance, please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist!
Thank you,
eFax Support Team ^RA
Rrepresentative MERCER was superbly…
Rrepresentative MERCER was superbly professional, patient, and couteous while aiding me reestablish my Efax account. She explained all the service options and offered a fax telephone number to me. I completed the transaction delighted with what MERCER's information. She also sent to me a test fax to ensure my service was functional.
MERCER IS A GEM!
September 4, 2025
Unprompted review
Reply from eFax
Hello Barry,
Thank you for your kind feedback! We are glad to hear that Mercer was able to assist you and resolve your issue. We will be sure to share your appreciation with Mercer. We are always here to help should you need further assistance, please feel free to reach out to us at socialsupport@efax.com.
Thank you,
eFax Support Team ^MQ
Stefan was extremely helpful
Stefan was extremely helpful, and I am completely satisfied with his dedicated service. He not only addressed my concern but also went above and beyond my expectations.
September 1, 2025
Unprompted review
Reply from eFax
Hello Hafiz,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Stefan. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Even though I was calling to cancel my…
Even though I was calling to cancel my subscription the representative was very nice, friendly and very helpful.
September 2, 2025
Unprompted review
Reply from eFax
Hello Lisa,
Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that the representative you spoke with was nice, friendly and very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Tech support answered quickly and…
Tech support answered quickly and resolved my issue asap. Appreciated Elizabeth's help. Hopefully my credit will show up on my credit card (I enrolled accidentally)
August 28, 2025
Unprompted review
Reply from eFax
Hello Laura,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Elizabeth. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
MINH DID A GREAT JOB. VERY HELPFUL, PATIENT.
MINH DID A GREAT JOB. VERY EFFICIENT.
August 27, 2025
Unprompted review
Reply from eFax
Hello Carlos, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
response time great
response time great, knowledgeabel and helpful. issure resolved
August 27, 2025
Unprompted review
Reply from eFax
Hello Nick, Thank you so much for your kind feedback! We are delighted to hear that you had a great experience and that Eveldina was able to assist you and resolve your issue. We will be sure to share your kind words with her.
If you need any further assistance, please don’t hesitate to reach out to us at socialsupport@efax.com we are always here to help!
Best regards,
eFax Support Team ^MQ
Stay away
I signed up for eFax’s 14-day free trial because I was seriously considering them as a long-term solution. What a mistake.
I tried to send the same 16-page PDF three times to the same recipient. The first attempt failed without explanation, so I retried. That failed too. I tried a third time, thinking maybe it was just a temporary glitch. All three attempts failed, not a single fax ever went through. eFax gave me no error details, no support, nothing to help me figure out why.
Then came the shock: instead of honoring the free trial, eFax charged my card €20. Why? Because their system counts failed attempts as billable pages and automatically tacks on “usage prepay” charges. So essentially, they charged me €20 for failing to deliver my faxes. Nothing was sent, nothing was received, yet my card was debited.
In other words, eFax lured me into retrying the same document again and again, knowing it would keep failing, just to trigger more charges. That feels like a scam.
I cancelled immediately, but the damage is done. I paid €20, got nothing in return, and walked away with a terrible first impression. If this is how eFax treats new customers on a free trial, I can only imagine what happens once you’re locked into a subscription.
My advice: stay away.
August 23, 2025
Unprompted review
Reply from eFax
Hello Oliver,
We are glad that your issue has been resolved. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
Locked out of account
I am glad that my issue was resolved but it took several weeks for this to occur. It was frustrating that I had to wait this long to get back into my fax service.
August 1, 2025
Unprompted review
Reply from eFax
Hello Carla, we would like to assure you that our support is available to assist via phone or chat when you are having issues with our service. If you still require any assistance, please reach out to us via email at socialsupport@efax.com with your account details, and we would be happy to help you review or troubleshoot your account.
Sincerely,
eFax Support Team ^RA
Okay until you want to cancel
Faxing is fine but they make cancelling very difficult, and it is obvious they do it to get more money out of people. Very shady company.
August 19, 2025
Unprompted review
Reply from eFax
Hello Salem, this is not the experience that we wish you to have. Please note that online cancellation is available by following this link: https://www.efax.com/cancel, and you can also reach out to our Phone or chat support at any time. If you require further assistance, please feel free to message us at socialsupport@efax.com, and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
I am a busy doctor and zero time for…
I am a busy doctor and zero time for wasted time. About 25% of the time I send a routine fax it says FAX NOT SENT. I then have to log onto old website to get it to send. I would have given it 5 stars until some moron at efax just had to do some system upgrade. it is always some idiot trying to make things better that just ruins it. Sine then I have to make sure fax goes thru and that 25% it doesn't then log onto the old website. WASTED TIME. THANKS FOR NOTHING.
August 14, 2025
Unprompted review
Reply from eFax
Hello Valued eFax customer,
Thank you for reaching out, and we sincerely apologize for the frustration this has caused. The issue you are experiencing may be related to cached cookies in your browser. Clearing them often resolves the problem.
As an alternative, you can also send faxes directly from your registered email address without logging into the website. Simply enter the recipient’s fax number (including “1” before the area code, with no spaces or dashes) followed by @efaxsend.com, attach your document, and send.
We hope this helps make sending faxes quicker and smoother for you. Please let us know if you continue to experience issues by messaging us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Exceptional Service and a Seamless Experience with eFax
I’ve had a great experience using eFax, and I wanted to take a moment to share what really stood out. First of all, the platform itself is incredibly user-friendly—sending and receiving faxes digitally has never been easier. It saves time, eliminates the need for physical equipment, and keeps everything organized in one place.
But what truly made my experience outstanding was the customer support I received. Yesterday, I had a question and was helped by someone who went above and beyond to assist me. He wasn’t just doing his job—he was genuinely committed to making sure everything was clear and that I was taken care of. That kind of wholehearted support is rare these days, and I really appreciated it.
It’s clear that eFax not only provides a reliable product, but they also invest in quality customer service. It makes a huge difference when you feel heard and supported, and that’s exactly what I experienced. Kudos to the team!
August 12, 2025
Unprompted review
Reply from eFax
Hello Daphney,
Thank you for your wonderful feedback. We’re delighted to hear about your positive experience with eFax and with Minh’s exceptional support. We will be sure to share your kind words with him and the team. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Couldn'5 Find My eFax login!
Up until this morning, 8/3/2025, I had only eFax one time, sending some urgent material to the IRS last December. To my horror this AM, I could not find any of my note about how to log on and use eFax. All I could find was a bank statement for their automatic monthly bills.
I called eFax support, and support lady Eveldina got it figured out, so I can use it again. Her boss should give her an immediate raise!
August 13, 2025
Unprompted review
Reply from eFax
Hello Robert,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Minh was a big help this e-fax works…
Minh was a big help this e-fax works great !!
Thanks!
August 12, 2025
Unprompted review
Reply from eFax
Hello Troy,
Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Megha was excellent
Megha was excellent! Very professional, knowledgeable and helpful taking care of my requests today.
August 12, 2025
Unprompted review
Reply from eFax
Hello Garcia,
Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful and professional in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Best in Class Customer Service
Minh was excellent. He was extremely helpful and stayed on the phone until both faxes were sent. His due diligence and patience delivered Best in Class Customer Service
August 1, 2025
Unprompted review
Reply from eFax
Hello DALS, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was extremely helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
REPRESENTATIVE WAS IMPECCABLE
I spoke with a representative today and she was so polite and kind. She was very efficient and preformed everything in a timely manner. She even asked me about future options. I really appreciated her.
August 7, 2025
Unprompted review
Reply from eFax
Hello Cindy,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Eveldina
Eveldina
eFax Customer Service Representative, was amazing, competent, efficient, knowledgeable and very kind... She resolved my issue in one, swift phone call, promised she would take care of it, and she absolutely did, and ASAP.
July 29, 2025
Unprompted review
Reply from eFax
Hello Snowylynn,
Thank you so much for your kind feedback! We're delighted to hear that you had a great experience and that Eveldina was able to assist you and resolve your issue. We will be sure to share your kind words with her.
If you need any further assistance, please don’t hesitate to reach out to us at socialsupport@efax.com we are always here to help!
Best regards,
eFax Support Team ^MQ
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