I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
service doesnt work
my fax didnt go through multiple times. I cancelled my subsription right away via email (they dont offer any possibility to do that on their 1998 style website). Didn't get any confirmation about the cancellation so far.
July 30, 2025
Unprompted review
Reply from eFax
Hello MrLuckyfication,
We're sorry to hear about the trouble you experienced with your fax and cancellation request.
Please note that if a cancellation is submitted through the online portal, the system will schedule the cancellation for the end of the current billing cycle. A confirmation email will then be sent to the primary email address on file within 24 hours of the scheduled cancellation date.
To ensure we can assist you further, please contact us directly from the primary email address associated with your account at socialsupport@efax.com. We will be happy to help resolve this matter
Thank you,
eFax Support Team ^MQ
good good custoemr service
July 30, 2025
Unprompted review
Reply from eFax
Hello Vex, Thank you for the five star review! We are glad to hear you are happy with our service and we are happy we could assist you. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Very resourceful customer service representative
The customer service rep Minh was very professional, polite and patient as we worked through my question for my account. I did not have all of the information I should have had to make the issue resolution process flow as designed, but Minh helped me find alternative ways to still satisfy my needs in a very efficient manner (less than 3 minutes due to his resourcefulness). I wish all customer service reps could meet his standard of performance. Thank you Minh and eFax.
July 29, 2025
Unprompted review
Reply from eFax
Hello Lance,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Minh. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Excellent Customer Service
Excellent customer service from Minh. Very kind, resourceful, and professional.
July 28, 2025
Unprompted review
Reply from eFax
Hello Tonya,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Minh. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Elizabeth
Elizabeth, your representative was very helpful and met my request quickly while being extremely nice and understanding.
July 28, 2025
Unprompted review
Reply from eFax
Hello Mary
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Excellent support from Customer Service
I am very pleased with the support received from the customer service (Elizabeth). I received very clear and detailed explanations, and also some proposals for future subscription to eFax.
A very satisfied customer from many many years :-)
July 22, 2025
Unprompted review
Reply from eFax
Hello Michel,,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Top Notch
Elizabeth assisted me with my technical issue. She was very professional and courteous. It was a pleasure to have someone with her level of experience assist me today. I thanked her by name and the efax protect service for the quality and value add they bring to our business.
July 23, 2025
Unprompted review
Reply from eFax
Hello Donovan,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
I have used their Services for many Years
I have used their Services for many years and totally satisfied with the services and the Professional support.
July 22, 2025
Unprompted review
Reply from eFax
Hello Steve,
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience, and we’re thrilled to hear that you’re satisfied with both our service and support.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out to us at socialsupport@efax.com .
Thank you,
eFax Support Team ^MQ
Reply from eFax
Hello Randy,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Megha. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Easy to set up an account but also easy…
Easy to set up an account but also easy to cancel it. When I did cancel the account they couldn't have been more helpful. I would definitely recommend. Much easier than trying to find someone who still has a fax machine.
July 17, 2025
Unprompted review
Reply from eFax
Hello Jill, Thank you for the five star review! We are glad to hear you are happy with our service and finding it friendly and easy to use. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Iraia
Iraia, help me this morning in setting up our Fax account, so I can get email when charge to our American Express account monthly, she was very patience and professional, I was very impress and happy with her service.
July 9, 2025
Unprompted review
Reply from eFax
Hello Noreen,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Iraia. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Hidden charges and poor UI
You can't see when faxes are in progress so you don't know if they failed or even were initiated.
You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it).
There are plenty of other services with much less shady practices and much better UI
July 8, 2025
Unprompted review
Reply from eFax
Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience you've experienced. We understand your concern regarding the visibility of fax progress and the associated charges. our system does not display real-time progress updates while a fax is in transmission. However, if a fax fails, you will typically be notified within 30 seconds of the attempt. If the fax is successfully delivered, a confirmation email will be sent to the address on file. Regarding billing, our system calculates charges based on both the number of pages and the transmission time with 60 seconds of transmission time counted as one page for billing purposes. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Excellent App/Program with Even Better Support
I have been an efax customer for years. Love It!!! When I have any issues (All programs/apps eventually have issues), Efax Support is always friendly and eager to fix any problems. It is nice to have a support system to help with any fax needs for my day to day business. Today, My Support Specialist was Exceptional.... Thanks 😊
July 8, 2025
Unprompted review
Reply from eFax
Hello Kathryn,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
tha assistant helped me getting thinks…
tha assistant helped me getting thinks clear and she closed my account as I asked her to
July 3, 2025
Unprompted review
Reply from eFax
Hello Matteo, Thank you for your 4 star review! We are glad to hear that our support team was able to assist you and process your account closure as requested and we are sorry to see go. If you have any further questions or ever need assistance in the future, we are always here to help. please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Minh was very knowledgeable
Minh was very knowledgeable, answered all my questions quickly and helped me make some changes to my plan and even offered some tips for future reference
June 30, 2025
Unprompted review
Reply from eFax
Hello Jake, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very knowledgeable in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Good friendly service five stars
June 30, 2025
Unprompted review
Reply from eFax
Hello Ted, Thank you for the five star review! We are glad to hear you are happy with our service and finding it friendly and easy to use. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
I have used Efax for years and they…
I have used Efax for years and they provide great customer service. It’s so easy having an app and a scanner on my phone to be able to take care of things right there on the spot.
June 27, 2025
Unprompted review
Reply from eFax
Hello Desree,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Wonderful experience with the…
Wonderful experience with the representative. She made sure my questions my questions was answered.
June 27, 2025
Unprompted review
Reply from eFax
Hello Kimberly,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
The customer service rep who helped me…Eveldina
The customer service rep who helped me was Eveldina. She answered promptly and was very helpful. She knew exactly what needed to be done and waited patiently on the phone until the fax went through. She was very pleasant and knowledgeable and I was highly impressed.
June 26, 2025
Unprompted review
Reply from eFax
Hello Sara,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help!
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Always excellent service consistently
Always excellent service consistently. Great respect for this company. Thank you.
June 24, 2025
Unprompted review
Reply from eFax
Hello Todd, Thank you so much for your kind feedback and 5 star review!. We are glad to hear that you found our faxing service easy to use and helpful. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
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