I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Minh was very helpful helping me update…
Minh was very helpful helping me update my credit card information and patiently waited until I was able to login again! Thank you
June 24, 2025
Unprompted review
Reply from eFax
Hello Grace, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
You could get a surprise huge bill, here's why....
I was a free efax user for years. Was happy to pay the monthly fee when they required that.
Here is why I cancelled and an important thing you should know to avoid a huge unexpected, credit card bill.
1. They have you credit card on file.
2. If you go over the limit off incoming pages you will be charged for each addtl page.
3. You do not have the ability to see that the fax conatins 75 pages or 25 pages and not accept or open to avoid the charges.
Say you ask your Doctor to send you last exam notes but instead they send 10 years with of info, many, many pages. You will be stuck with a huge charge on your credit card. Thats a legit fax but you dont want it when you see how many pages. What about a wrong # or solicitation? Your screwed.
4. I asked the lady if I get a huge fax and before I open it can I request it be deleted to avoid the charge? Answer, no once it's received you are billed no refunds.
Very risky, you've been warned.
March 3, 2025
Unprompted review
Reply from eFax
Hello Peter, Thank you for your feedback. We are very sorry to hear about the inconvenience you encountered, and we appreciate the chance to provide more information on how our service works.
Incoming faxes are automatically delivered to your account regardless of length. Unfortunately, we don’t have a way to notify you in advance of the number of pages being sent before the fax is received. For this reason, it’s always a good idea to communicate with the sender in advance especially if there's a possibility the document may be large to avoid unexpected charges.
We understand your concerns, especially when it comes to unexpected large faxes like medical records or wrong numbers. While we don’t currently offer the option to preview or reject incoming faxes before they are processed. Thank you for your feedback, and we're truly sorry to see you go.
Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
The ease with which you can use…application
The ease with which you can use internet based faxing is great. Customer service support was great even to downgrade as extensive service not needed.
June 23, 2025
Unprompted review
Reply from eFax
Thank you Carmen for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was great in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Agent was extremely nice
Agent was extremely nice, courteous and helpful
June 19, 2025
Unprompted review
Reply from eFax
Thank you Maricar, for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Iraia was Extremely nice and very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Customer Support
Iraia in customer service was great. She was very professional and answered all of my questions quickly.
June 19, 2025
Unprompted review
Reply from eFax
Thank you Bob, for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Iraia was professional and answered all of your questions quickly and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Great experience
Great experience. The Customer Service Rep was extremely friendly and helped me through my issue.
June 17, 2025
Unprompted review
Reply from eFax
Hello Tim, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Iraia was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Impossible to Gain Access to Account
Impossible to Gain Access to Account. Everything is an auto response, nothing gets read or answered by a human. Say to chat with them online but it doesn't work. On the phone you're on hold forever and then they can't help you. Trying to get someone to help me gain access to an account that we're paying for each month (for at least 12 years) but can't get into.
June 16, 2025
Unprompted review
Reply from eFax
Hello Jaime,
We are very sorry to hear about the trouble you've experienced trying to gain access to your account, and we sincerely apologize for the frustration this has caused.
We do have live support available via phone and chat, and we’re here to help. In order to assist you further, please provide your account information. If possible, kindly send us an email from the primary email address associated with your account at: socialsupport@efax.com This helps us verify your identity and ensures we can provide the appropriate support.
Thank you for your patience, and we appreciate your continued loyalty.
Many Thanks,
eFax Support Team ^MQ
The person who assisted me was Kelly…
The person who assisted me was Kelly and she was superbly helpful and knowledgeable
June 11, 2025
Unprompted review
Reply from eFax
Hello Marshal, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Kelley was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Stefan provided excellent services
Stefan was a great help. It took a while to find my account since the credit card number was an old one. Stefan was patient and customer focused to solve the issue. He did a great job with professional attitude. If I ever needed fax or related services, I will definitely visit eFax for a potential provider. Thanks to Stefan.
June 10, 2025
Unprompted review
Reply from eFax
Thank you Jim for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Stefan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Stefan was great
Stefan was great! He helped resolve my issue and offered a great option for future business. Good job!
May 30, 2025
Unprompted review
Reply from eFax
Thank you Caribbean & Pacific Dive Vacations for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Stefan was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Minh was very attentive and handled my…
Minh was very attentive and handled my concern promptly with no hassle. All is good.
June 5, 2025
Unprompted review
Reply from eFax
Thank you Jeremy for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
My customer service rep Eveldina…
My customer service rep Eveldina addressed all my concerns with profesionalism and deep level of details.
June 3, 2025
Unprompted review
Reply from eFax
Thank you Tcom for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Eveldina was very helpful and addressed all of your concerns and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Incompetent finance department
We are a non-profit and in 2024, after several years of working with these people, we were hit with a $910 bill for invoices we were never given. This was from most of 2023 and part of 2024. So, we gave them a credit card to continue with payments so this would not happen again. Then, shortly after, we cancelled with them. Now, June 2025 and we are told we owe them more money from last September!? They need to hire competent finance people as no business should be receiving invoices from a prior year, especially two years in a row!
June 2, 2025
Unprompted review
Reply from eFax
Hello Lynn Lavertu. Thank you for providing information and confirming that your review is not related to our eFax Consumer Service. We would highly recommend that you reach out to our Sister Company eFax Corporate, for further assistance in order to resolve your billing issue. Otherwise, please do not hesitate to reach out to us via socialsupport@efax.com if you need more information.
Sincerely,
eFax Support Team ^RA
Lorinda was fantastic in helping me!
Lorinda was fantastic in helping me resolve all my issues. Her patience and deep understanding of my concerns really made a world of difference. I'm incredibly grateful and can't thank Lorinda enough for her support. Thanks to her, I'm now a very happy eFax.com user!❤️
May 28, 2025
Unprompted review
Reply from eFax
Thank you Keila for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Lorinda was very helpful and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Good Experience!
Issue was taken care of and representative was very courteous.
May 27, 2025
Unprompted review
Reply from eFax
Thank you FCL for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very courteous in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Elizabeth was very helpful and patient
Elizabeth was very helpful and patient. I appreciate her attention to my issue, which was fixed right away
May 22, 2025
Unprompted review
Reply from eFax
Thank you Sandra for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful and patient in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Unable to cancel service
I am unable to get anyone to cancel my account. I sit on hold forever when I call them, they don't respond to support emails, their online chat is useless. I can't find the account cancellation link from my billing page.
May 20, 2025
Unprompted review
Reply from eFax
Hello Kim,
We're truly sorry to hear about the trouble you've had trying to cancel your account—this is not the experience we want for any of our users.
To clarify, if your account has no past-due balance and you're on a monthly plan (not an annual subscription), you should be able to cancel directly from your Billing tab. Here's how:
Log in to your account.
Go to update account or account details then Billing tab.
If eligible, you’ll see the option to cancel your subscription.
If you still don’t see the cancellation option or are running into issues, please double-check that your balance is clear and that you're not on an annual plan. If everything looks good and the option still isn’t visible, we’d be happy to assist further—please message us at: socialsupport@efax.com and we would be happy to assist!
We appreciate your patience and want to make this right.
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
TERRIBLE service and a complete…
TERRIBLE service and a complete rip-off. They charged me $10 for ONE PAGE over my piddly 10-page allowance for the subscribed month. They didn't send a receipt to notify me of the charge and it isn't under the Billing info on their page because they want to run up a bunch of charges without you knowing. They refused to give, or even consider, a refund.
Also, you get so much spam! I wouldn't be surprised if it is from them to eat up your page counts.
The website is very clunky and buggy. I needed to fax a request (a kind of big ask) and efax sent that fax 11 times! The recipient that I was asking a favor from was bombarded with 77 pages.
Also, both customer service AND I cancelled the service, and they STILL charged for another month.
Do yourself a favor and find another service.
UPDATE: efax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.
May 18, 2025
Unprompted review
Reply from eFax
Hello Kristen,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating unexpected charges and technical issues can be. For any charges including overage fees. An invoice is sent to the email address on file, and billing details should be viewable under your account's Billing section. If you didn’t receive a notification or don’t see the charges listed, we’d like to investigate that for you.
As for the multiple fax sends and the spam you mentioned, that is definitely not the experience we intend to deliver. We take these issues seriously and would appreciate the chance to review the specifics with you.
If you've canceled but were still billed, we’d like to look into that right away to make it right.
Please contact us directly at socialsupport@efax.com with your account details so we can resolve this for you as quickly as possible.
Thank you again for your feedback—it helps us improve our service.
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Megha was wonderful
Megha was wonderful! I'm not very technical she, was patient and walked me through the issue very thoroughly and did not rush me off the phone until the problem was resolved. I am grateful for her help!
May 16, 2025
Unprompted review
Reply from eFax
Thank you C.K.O for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
I would like to commend Elizabeth for…
I would like to commend Elizabeth for the excellent service she provided. She answered all of my questions thoroughly and helped me resolve the issues I was having with the fax. Additionally, she went above and beyond by recommending a faster and more efficient way to send faxes. Her support was incredibly helpful and greatly appreciated.
May 16, 2025
Unprompted review
Reply from eFax
Thank you Obdulia for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
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