Food could have been better
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Amazing trip with great sites & even a couple of free days to roam around in the city.
Tour guides: Vinny was knowledgeable, entertaining, very understanding with the students. As well as the other tour guides used, they were very good. Food (dinners) given on tour: not so great. Should be better. Whenever we ate on our own which was for lunch, the food was spectacular! Hotels: we stayed outside the cities we visited. These hotels selected should have better: accommodations, food, not dated...... Transportation: Fortunately we had a brand new bus, it still smelled brand new. The driver, Guiseppe was very nice.
Educational, fun architecture was beautiful lots of food
My daughter had the best time of her life! Bella Italia is one for the books! Amazing food, amazing people, and Gelato made her day!
A condensed trip that puts together all the places a person must see in Italy. My daughter was satisfied with this trip.
A wonderful tour and our director Anna was the best!
Wonderful!
Our guide was AMAZING!!
Perfect amount of time with a tour group. Variety of structured tours and free time. Loved being able to see many different towns and regions in one trip. Definitely kept us busy and the days flew by!
Wonderful experience, beautiful places and great memories
I enjoyed the variety of hotels. The third hotel was the most comfortable. We were looking for more flavored cuisine.
Wonderful and save
Once we arrived, the trip was amazing, but EF really dropped the ball when the flights they had booked were cancelled 36 hours before departure. They were unable to provide any clarity on how the problem was being fixed and put it back on our team leader from our school. Really disappointing.
Terrible experience with the flight over to Italy. No customer service with EF Tours during the delay, leaving my daughter and her classmates stranded all day and dight at the ATL airport. The group was divided into 5, many arriving over a day late. No help from EF Tours during this frustrating and stressful situation.
Reply from EF Educational Tours
We’re very sorry to hear your daughter and her tour group were impacted by a last-minute flight cancellation, and we understand how challenging it can feel when these situations arise.
When an airline cancels a flight, we are notified and do our best to work closely with both the airline and the Group Leader to find the next best available alternatives to get travelers to their destination as smoothly as possible. However, in situations like this, working directly with airline staff at the airport tends to be the quickest option and we are ultimately dependent on the rebooking options the airline is able to provide for the group based on the number of seats available.
We’d be happy to further review with you what support was provided and clarify what may apply for any travel insurance benefits. Please reach out to our Traveler Support Team so we can look into the specifics. Thank you for sharing your experience.
Our students were not able to visit Venice at all. The trip experience was not what we expected. My daughter had two flights without any chaperones. The tour guide was fantastic per my daughter but I do not feel the experience met our expectations for this trip. This was our second time traveling with EF.
Reply from EF Educational Tours
Thank you for sharing your experience. We're glad to hear that your daughter enjoyed her tour and that her Tour Director added positively to her experience, but are sorry to hear that other aspects of the tour didn’t align with what you expected.
It appears your daughter's tour group was impacted by flight cancellations from the airline and we understand how frustrating it can be when these sorts of cancellations occur. When an airline cancels a flight, we work closely with both the airline and the Group Leader to find the best available alternative to get travelers to their destination as smoothly as possible. However, we are ultimately dependent on the options the airline is able to provide, which may limit what we're able to do in those moments from a timing perspective.
We also want to reassure you that it is not EF policy for a minor to travel without an adult unless explicit parental consent has been given, and we take this very seriously as the health and wellness of our travelers is a top priority for EF Tours. Even in your daughter's case when a student traveler is 18 years or older, we always expect the guardian to be communicated with regarding any changes.
We encourage you to contact our EF Traveler Support Team to provide more details regarding your concerns and we will be sure to pass this feedback on to the appropriate teams. Thank you again for sharing your experience.
Had a wonderful time - From Northern to Southern Italy! Learned a lot of history and saw iconic landmarks. Our guide was well versed in the logistics of the travel as well as the locations we visited. Overall I am excited to do another trip!
The trip was fantastic. It was very tiring because we tried to do everything we could. The free time to explore the cities was a great balance to the tours of Pompeii, the Colosseum, Venice, and more! I really appreciated lunch being on our own so we had the chance to try new dishes at every city. The rooms were basic, but very comfortable and clean. The tour director did an amazing job to make the experience memorable.
This trip was an awesome experience to see a large portion of Italy. Our tour director was phenomenal and we saw more than we imagined we could in 10 days and experienced some of the best food while on tour.
If you have been contemplating being a group leader for a student tour, think no more and go! The support, resources, and logistical planning are all provided for you. You will experience a trip of a lifetime alongside your young travelers.