Egypt Escapes Reviews 

296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, knowledgeable, and patient throughout the planning process. Many people found the booking experience to be straightforward and efficient, appreciating the clear communication and personalized assistance provided. The overall service and holiday arrangements consistently received high praise, with consumers noting well-organized trips and memorable experiences. However, some customers also noted discrepancies between the hotels booked and the actual accommodation provided, describing experiences where promised luxury hotels turned out to be of inferior quality or different from what was assured during booking.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the planning and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent planning and... See more

Booking process

People report positive experiences with the booking process, often highlighting the helpfulness and knowledge... See more

Location

Users describe ambiguous interactions with location, with some reviewers noting that hotels were not in ideal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked an amazing trip for next year to see the Pyramids and a Nile Cruise through Egypt Escapes... Dealt with Susan Wilson who was very helpful and knowledgeable and helped us book a trip to sui... See more

Rated 5 out of 5 stars

Susan Wilson of Egypt Escapes, is without a doubt the best travel agent we have ever had the pleasure of dealing with. She is knowledgeable, polite, friendly and funny - not to mention her endless pat... See more

Rated 5 out of 5 stars

Trying to organise a trip to Cairo and a Nile Cruise is a mine field. Lots of information is available on the internet which often conflicts. It is also challenging reviewing tour agents websit... See more

Rated 5 out of 5 stars

Serah has a lovely, warm, and receptive personality. She couldn't be nicer and her English is excellent. It was truly a great pleasure working with her and she really made this trip happen for us. We... See more


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Egypt Escapes are an award-winning, ABTA & ATOL regulated & protected experts in Egypt Holidays. Specialising in guided tours all over the country as well as beach breaks on the stunning Red Sea Riviera. Where else can experience over 5000 years of unique history? Including inimitable, bucket list visits to The Pyramids in Giza, Cairo, River Nile Cruises, Luxor & so much more. If Egypt is not enough, we can also now include trips to Jordan from Egypt, where you can also experience such incredible sites as Petra, Wadi Rum, The Dead Sea & more! Get in touch with our 'Egypt Experts' who will make your Egypt getaway as amazing as possible for you. Egypt is the ultimate adventure trip for young and old alike. Tune in to your inner Indiana Jones in a land of discovery like no other. An exciting destination that has something for everyone in the family. A place where you can explore ancient ruins, snorkel stunning coral reefs and take a leisurely cruise down the Nile River? Look no further than Egypt. Epic, incredible and utterly unmissable: that’s how we’d describe our travel bucket list holidays to Egypt & Jordan. Enjoy a tour of a lifetime with our magical combination of the best of two ancient countries with some inimitable history & sites.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.5

All reviews

(296)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Reeha was absolutely amazing

Reeha was absolutely amazing. Really helpful, definitely went the extra mile. Between my sister and I, we had so many questions. Reeha always found the answers, extremely quickly and kept in touch the whole time. The level of communication certainly made the difference as to whether I would use this company again
Because of the service we received from Reeha, we most definitely would.
Well done Broadway Travel for having such a personable and capable team member.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and great customer service

Serah Peters was very patient while we researched a holiday tailored to my needs and requirements. It did not bother her that we spent a significant amount of time on this; she was willing and accommodating until we finally sorted everything out. Thank you for helping me plan this trip! I’m now looking forward to my journey on the Nile and will report back upon my return!

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Nile Cruise with beach stay

I had been researching several companies to try and get a Nile Cruise and beach stay holiday. This company was indeed the best. Adrian Evan’s handled my booking. He was very patient and determined to meet all my needs whilst ensuring a very affordable price. Calls were returned at agreed times and at no time did I feel ‘under pressure’.
I am a solo 75 year old female and I am feeling very confident that all the various suppliers will give me a stream less experience. Thank you Adrian. Happy New Year.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff communication (Susan Wilson)

I’ve just booked a holiday to take at the end of January. As we are two couples we changed our dates, airports, etc. several times, however Susan Wilson was so patient and helpful on every occasion I spoke to her. Thank you so much Susan, I wouldn’t hesitate to book another holiday from you. Have a lovely Christmas.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Recently I booked a family holiday…

Recently I booked a family holiday through Egypt Escapes. My booking was handled by Serah Peters who had shown thorough understanding of the resort, had been extreemly patient,responsible and dedicated throughout and beyond.
I will not hesitate in calling her first for any future bookings. Thank you agian Serah

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Super Egypt and Jordan tour

We booked a 7 night Nile cruise, then onto Cairo for 2 nights. Onward to Jordan for the Dead Sea (2 nights) and Aqaba (4 nights for Petra and Wadi Rum). Serah talked us through all the stages of our booking and reassured us that all eventualities were covered. There was a minor glitch with travel and accommodation vouchers which was promptly dealt with. There was so much potential for problems but everything worked seamlessly, flights, transfers and hotels all as promised.
The nile cruise would have been better if it were 4 or 5 days instead of 7, and the hotel in Giza was very basic but boasted a 12 out of 10 view of the Pyramids. The Jordan leg of our tour was fantastic, the Dead Sea resort was fabulous and Petra jaw dropping. We did have a problem with our flights home as our luggage allowance hadn't been booking and we had to pay excess fees to get our cases home. However, we contacted EE once we were home and, very much to their credit, they reimbursed us sith a nice apology within 48 hours of us reporting the issue. All in all a very positive experience and wouldn't hesitate to recommend Egypt Escapes to friends and family.

November 18, 2024
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Good afternoon Mr Levett and thank you for the great review. This is very informative and useful as feedback for ourselves, as well as good prep for people thinking or travelling to Egypt.
We are glad you had a great time on your tour to Egypt & Jordan with us.
Thanks again and kind regards,
Everyone@EgyptEscapes

Rated 4 out of 5 stars

Egypt - it's great but look on you tube before you book

Looking at the 1 and two star reviews, lots of them have come from people who clearly hadn't done any research and the negative stuff caught them by surprise. Spend half an hour on you tube before contacting Egypt Escapes and you'll be better placed to arrange the holiday you want.

EE were great. Offered me loads of options (see research) and answered the many, many questions i emailed in, usually within half an hour. Everything went smoothly in both directions and we had a great holiday. If i was going back, i'd use them again.

Temples are better at night. Buy the full sightseeing package up front, but maybe don't bother with Aswan high dam. It's rubbish.you expect something with a steep front like the hoover dam, but what you get is a mound next to a big lake and some blurry pictures on a notice board.

Here's my tuppence on the things you need to know before you make decisions

Cairo is an absolute dive. Get in, see the pyramids, get out.
The Barcelo Cairo upsells itself a lot. It's nowhere near the pyramids (4k 30 mins drive), the avenue outside is a building site and it's not in a good area to western eyes. we didn't leave the hotel without a guide.

If you fly to Hurgada, it's a 4-5 hour bus ride each way. We flew to Luxor from Cairo but the return might be at stupid o clock

you need a visa. Don't get it on line as there are scammers and the real site is complicated. There are booths at the airport. Hand over 25 dollars and take the sticker to passport control. Dead easy

Unless you're in a group, transfers and a trip to the pyramids will be in an unmarked private car. If you're a nervous passenger, Egypt is not for you. The roads look like carnage although everyone knows the rules and plays by them and at no time did we actually feel unsafe despite zooming past other vehicles at 80kph with millimetres to spare on the wrong side of the road with no lights on. I kid you not. It's crazy but strangely exciting.

Research your boat. We were on the Royal Viking. It's got a lot of dark wood panelling and it's getting tired, as are the bathrooms. But we slept in the room and spent lots of time on the sundeck. Food was fine, staff were ok. Juliet balconies.

Toilet paper goes in the bin, not the loo. You get used to it. If you might not, don't go. There are toilets at all tourist sites although you need money.

Take hand sanitiser and immodium. Don't eat the salad or drink anything with ice cubes, even in the hotel.

Do not go all inclusive. Drinks are cheap and you'd have to pickle your liver to recoup your money.

The boat smells of diesel. All the boats. You get used to it. These things belch a black cloud out of the back and they never turn their engines off. I think it was worse on the upper cabin floor.

Don't get a boat with a seating area balcony. The boats all moor next to each other, sometimes 6 boats in a stack, so you'll be 2 feet from the next boat. And it reduces your cabin size. Go for a boat with juliet balconies. I'd recommend seeing if you can get a cabin on the starboard side to have the best chance of having an actual view while in port.

Cruising the nile is lovely, watching Egypt go by from the sun deck, with a drink. But that's only sporadic and you spend a lot of time in port and doing trips.

It gets dark at 4.30 in November and when it gets dark, it gets chilly. Take warm jumpers if you want to stay on the deck

You will be hassled by tat merchants every time you leave the boat. They can be aggressive although not as bad as some of the reviews make out. Don't engage and don't make eye contact. Stick close to your guide and it will be fine.

Guards with machine guns. Ignore them, they're there for your safety. Do not take a photo.

Tip everyone. Take plenty of small notes. Dollars are best, as all dollars are paper which is better than coins as they can't change coins in E currency at a bank.
You can get Egyptian pounds from an atm, and there are plenty, but we just handed out dollars. Any PAPER currency will do. We didn't bother with E currency

Hope that all helps. We had a great trip, hope you do too.

November 23, 2024
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Good morning Mr Johnstone,
WOW! Thank you for such an informative review! This is really very helpful for us as feedback and to lots of people visiting or thinking of visiting the wonderful land that is Egypt.
With your permission, we would like to add this information to our FAQs article for prospective customers to use in the future: https://egyptescapes.com/nile-cruises-frequently-asked-questions/?%3E
Once again, thank you so much and let us know if you need anything else.
KR
Everyone@EgyptEscapes

Rated 5 out of 5 stars

Thank you Serah and Egypt Escapes!!

Serah and Egypt Escapes were absolutely fantastic! Serah was able to tailor my trip to exactly what I wanted and within my budget. She was highly professional, friendly and reliable. This is a holiday of a lifetime for me and Serah and Egypt Escapes have made it happen. Thank you!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Nile Cruise

Very efficient and excellent service. Our advisor Susan Wilson had a friendly manner and was very knowledgeable and helpful. Susan was able to answer all my questions and I didn’t feel pressured into booking.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

Advertise a cruise for £599

Advertise a cruise for £599. Then get a quote of £1800

November 14, 2024
Egypt Escapes logo

Reply from Egypt Escapes

Good evening Mr Dowden and thank you for your review.
We have absolutely loads of our Nile cruises available for £599pp at the moment as part of our 'BLACK FRIDAY SALE' which lots of people are booking. When did you want to go? If it is over Christmas and New Year for example then that will unfortunately carry a supplement as it is a popular holiday time. This makes the flights very expensive which is out of our control. How many people are travelling? As the offer is based on two sharing, if it is just one person staying in a cabin then that makes it more expensive too as you have no one to share the cost of the cabin with.
If you are flexible on your dates then get back in touch ASAP and we can book you in while the sale still lasts.
Let us know if you need anything else and thank you once again,
Kind regards,
Rob@EgyptEscapes
enquiry@egyptescapes.com
02070303971

Rated 5 out of 5 stars

Booking was a pleasure.

Booking through Egypt Escapes was a pleasure.
Serah Peters was extremely courteous and professional in dealing with our holiday booking.
we had plenty of time to discuss the holiday and make our own decision without feel pressured.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic time

A fantastic time away - we both thoroughly enjoyed the stay in Jasmine Palace and the cruise was out of this world - our guide was amazing and the staff looking after us on MS Emilio were great - all so friendly and helpful - a massive thanks to all for helping us make some truly great memories

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

I spoke to a lovely lady sarah peters

I spoke to a lovely lady sarah peters. and i found that nothing was too much trouble for her.
The nile cruise that sarah made me aware of went from gatwick and manchester,i informed sarah that gatwick was too much trouble and manchester was perfect however the price did not suit me.
Sarah, still tried for me and in the end came up trumps with the holiday that i have now booked, from manchester.
So ,sarah never gave up and i am so glad she didnt.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have been meaning to visit Egypt for…

I have been meaning to visit Egypt for sometime and finally phoned Egypt Escapes. Susan Wilson could not have been more helpful. She emailed me back after we spoke with a fully costed two week holiday with Nile cruise within half an hour. Phoning her back to book was my pleasure. Thank you Susan, just need to pack my bags now!

October 26, 2024
Unprompted review

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