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Eilersen Reviews 42

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TrustScore 2 out of 5

2.1

Furniture Store
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Company details

  1. Furniture Store

Written by the company

Eilersen is the result of proud furniture tradition, modern design and handmade quality.

Contact info

2.1

Poor

TrustScore 2 out of 5

42 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bought two sofas for around €4,500

Bought two sofas for around €4,500. The quality of the sofa is very disappointed in. I have now fallen through the bottom of the couch 3 times. The repair is covered by warranty, but I've had enough of it.
In addition, the backrest is not heavy enough to sit against.
The retailer does not offer a satisfactory solution.

November 27, 2023
Unprompted review
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Reply from Eilersen

Hello, we are very sorry to hear about your experience. We always refer to the dealer, from where you have purchased the sofa. However, you are always welcome to contact us on enquiries@eilersen.eu and we will do our best to help you.
/Lisa - Eilersen

Rated 1 out of 5 stars

Sofa quality not what it used to be

My £4000 sofa has lost its firmness and the seating area has gone completely soft after just 2 years' use. You sink down when sitting on it. The dealer refuses to help. These sofas are not what they used to be.

October 3, 2022
Unprompted review
Eilersen logo

Reply from Eilersen

Hi Janne,
We are sorry to hear that your sofa does not live up to your expectations. You are welcome to contact us on claims@eilersen.eu. If you send us some photos and explain the problem, we will get back to you as soon as possible.
Kind regards,
Lisa/Eilersen

Rated 1 out of 5 stars

Update on my contact with Eilersen.

Update on my contact with Eilersen.
Eilersen contacted me after my poor rating and I responded.
After that I have not heard anything from Eilersen.
I must therefore conclude that they do not care about their customers after the product has been delivered.
Bad CRM.

October 22, 2019
Unprompted review
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