Good - it’s an attractive and solid shed. Bad - lots of parts didn’t fit. The roof joints were for a shed of a different size. More inexplicably the window cills were about 0.5cm too big, wouldn’t f... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately one Item was damaged, so I had to wait a week for a replacement and the when constructing green house discovered door was warped. Sent photos but then also had to fill in a form adding m... See more
The greenhouse did not arrive on the set day although we waited in all evening to be sent a ‘ photo ‘ of the delivery and then were told the driver ran out of time…so actually there was no delivery wh... See more
I bought a Forest Deep Root Planter, and honestly, it’s crafted from pallet wood that’s splintered. The construction is feeble, with thin and uneven materials, showing poor craftsmanship. You'd be bet... See more
Company details
- Garden Building Supplier
- Fence Supply Store
- Garden Center
- Greenhouse
- Land Allotment
- Landscaping Supply Store
Written by the company
Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.
Contact info
Brookfields Garden Centre, NG3 5RW, Nottingham, United Kingdom
- 0115 965 9900
- customercare@elbec.co.uk
- www.elbecgardenbuildings.co.uk
3.0
Average
3K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Delivered on time
Delivered on time, good instructions and pretty straightforward to assemble.
October 28, 2023
Delivered wrong product
Delivered wrong product, failed to deliver correct item when promised = two days waiting for zero gain. Offered to collect incorrect item on a day I had already declared I was on holiday in Scotland, 3 strikes and you’re out, new product already delivered from another company and erected, in use and satisfied, it could have been you.
October 26, 2023
Reply from elbec garden buildings
Dear Jeffrey
Thank you for sharing your experience, and we apologise for the issues you encountered with your order.
We're truly sorry for the mix-up that resulted in the wrong product being delivered. We understand your frustration with the failed attempts to deliver the correct item, especially after you had made your availability clear.
Your feedback is important to us, and we're using it to address your issue with the distributor for this product.
We appreciate your patience throughout this process.
Best wishes
elbec garden buildings
BEWARE
Beware! All communication ceased once my order was placed. After one month of silence I had to continually call Elbec customer service for updates regarding delivery. We waited in on multiple dates for delivery that never occurred. No text, no updates, just silence. Failed delivery was blamed on recent storms. I had to initiate all communication. Our woodstore never arrived so we cancelled our order and requested a refund. Elbec should not commit to delivery in the Highlands if they cannot deliver their product or at least a better customer service experience.
October 27, 2023
Reply from elbec garden buildings
Dear Sheri
Thank you for sharing your experience, and we sincerely apologise for the inconveniences you encountered during the order and delivery process.
We understand your frustration with the lack of communication during the failed delivery attempts, and we appreciate your feedback which we will use to address the matter with the carrier.
It's important to note that this manufacturer is one of the few that provides delivery to all of mainland Scotland foc. The carrier assigned to your postcode is based in Glasgow, and the supplier has a sawmill at Lockerbie, showing a vested interest in Scotland. Typically, deliveries to the Highlands are very reliable through this carrier, which makes your experience even more disappointing.
Your refund request has been noted, and we will ensure it is processed accordingly. If you have any further questions or concerns, please do not hesitate to contact us. We're here to assist you.
Best wishes
elbec garden buildings
Five star service from your delivery…
Five star service from your delivery driver he unload it into our front garden
But it’s still there as for bad weather
September 15, 2023
Unprompted review
Reply from elbec garden buildings
Dear Phil,
Thank you for sharing your positive experience with our delivery driver. We're thrilled to hear about your five-star service!
Safety first, especially during bad weather conditions, is always a wise choice. Once the weather clears up, we hope you'll be able to enjoy your new purchase!
Best wishes,
elbec garden buildings
Well pleased with product and delivery.
Well pleased with product and price,delivery was faultless,driver well mannered and helpful. Follow up to deliver was good. Overall SUPERB!
October 25, 2023
Unprompted review
Reply from elbec garden buildings
Dear Paul,
Thank you for your wonderful feedback! We're thrilled to hear that you're well pleased with the product and the price you received. It's fantastic to know that the delivery process went flawlessly and that our driver was well-mannered and helpful.
We greatly appreciate your positive comments about our follow-up service and that your overall experience with us was superb.
If you have any more feedback, questions, or if there's anything else we can assist you with in the future, please feel free to reach out.
Thank you for choosing wlbec, and we look forward to serving you again!
Best wishes,
elbec garden buildings
Company good to deal with
Company good to deal with, communication good, delivery came on time. Shed itself is ok, as expected for that type of building. Construction straight forward, quality just ok - nails sticking out some areas, few holes where knots have been, few gaps under bar area and around hatch, but on the whole happy with the finished look.
September 26, 2023
Reply from elbec garden buildings
Dear Cameron,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our company easy to deal with, and we greatly appreciate your positive comments regarding our communication and punctual delivery.
We're also grateful for your candid feedback about the shed's quality and construction. Your input is invaluable as it assists us in making improvements and providing better products and services in the future.
We hope your shed serves you well, and if you ever have any questions or need further assistance, please feel free to get in touch with us. We're here to help!
Best wishes,
elbec garden buildings
Not a happy Gardner.
Had problems with the greenhouse from the word go, spoke to Shaun in your office and was not very helpful.
I have been in contact with the company who made the greenhouse and awaiting answers.
October 16, 2023
Reply from elbec garden buildings
Dear Mr Malpas
Thank you for sharing your experience, and we apologise for the difficulties you've encountered with your greenhouse. We are sorry to hear your conversation with our office was not as helpful as expected.
We have escalated this and will be in be in touch with you on Monday.
Best wishes
elbec garden buildings
unfortunately there was lots missing
unfortunately there was lots missing. The trim for the roof. 3 pieces for the joint cover and no where near enough panel pins for the fixing. its a shame as the delivery was on time and the product is ok.
October 25, 2023
Reply from elbec garden buildings
Dear Tony
Thank you for sharing your feedback. We apologise for the missing pieces. This should not have happened, and we're sorry for any inconvenience this has caused.
We appreciate your understanding of the delivery and the overall product quality. To address the missing items, we will be in touch.
Best wishes
elbec garden buildings
Fantastic service, and brilliant quality of product
From the very first the website is easy to use placing our order was simple everything was delivered on time and in excellent condition. When we received a follow-up call that was the icing on the cake. Will definitely be using them again
October 17, 2023
Unprompted review
Reply from elbec garden buildings
Dear John,
Thank you for your glowing review! We're thrilled to know that you had a fantastic experience with our service and found the product to be of brilliant quality.
It's wonderful to hear that you had an easy and straightforward time using our website to place your order. We take great pride in ensuring timely deliveries and that the products arrive in excellent condition.
We greatly appreciate your intention to use our services again!
Best wishes,
elbec garden buildings
I would not recommend this company to…
I would not recommend this company to anyone my delivery was meant to be made on the 11th of October for them to cancel for reasons unknown for them to take a week to get back to me with another delivery date of the 25th of October for them to phone me today and cancel again not even just about the delivery you phone them up to fined out what is happening but no one can tell you anything this review is for elbec and shire as they work together and both parties are involved with the delivery of my goods
October 11, 2023
Unprompted review
Reply from elbec garden buildings
Dear James
Thank you for sharing your experience, and we apologise for the inconvenience you've encountered with your delivery.
We understand the frustration caused by the delays and cancellations, and we sincerely apologise for the inconvenience this has caused. It's disappointing to hear about the lack of clear communication and the challenges you've faced in obtaining information about your delivery.
Your feedback is crucial, and we address these issues internally to improve our communication and delivery processes. We appreciate your patience during this situation
Best wishes
elbec garden buildings
Nothing wrong with the service or…
Nothing wrong with the service or delivery . The quality of the shed wasn't very good . Quite a lot of knots in the support pieces and the treatment was wearing off .
October 6, 2023
Reply from elbec garden buildings
Dear Stephen
Thank you for taking the time to share your feedback. We are pleased to hear that you didn't encounter any issues with the service or delivery.
We are sorry that the shed has not met with your expectations. Timber can naturally have knots, however if you feel that they are deep enough and large enough to affect the integrity of the shed particularly as they are support pieces, these can be replaced on request.
For long-term durability, we recommend treating the shed as per the care instructions provided.
Best wishes
elbec garden buildings
Reply from elbec garden buildings
Dear Dessie,
Thank you for your kind words! We're delighted to hear that you found our service quick and efficient. We look forward to serving you again in the future!
If you ever need assistance or have any questions, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Delivery time great ,,lad who dropped…
Delivery time great ,,lad who dropped off great ..some of the panels chipped at edges ,,,but be ok 👌
September 6, 2023
Unprompted review
Reply from elbec garden buildings
Dear Nigel
Thank you for sharing your experience, and we're pleased to know that the delivery time was great and the driver was helpful.
We apologise for the chipped panels. Typically, the edges should be covered by cover strips, but if the damage is unsightly and exceeds acceptable standards, we'd be happy to replace them.
We hope you have a wonderful experience with your new summerhouse, and if you have any further questions or concerns, please don't hesitate to contact us.
Best wishes
elbec garden buildings
A disappointing experience
Hi. Three issues: 1) not all pieces were delivered 2) when I complained, only some of the missing lieces were delivered and I had to follow up to get the remaining ones; 3) the shed itself is poor quality
October 4, 2023
Reply from elbec garden buildings
Dear Customer
Thank you for sharing your experience with us, and we apologise for the issues you encountered with your order.
We're genuinely sorry for the incomplete delivery, as well as for the need to follow up on missing pieces. This does not align with the level of service we aim to provide.
Regarding the quality of the shed, we understand your concerns, and we will be in touch with you shortly to gather more information and investigate this matter further. Your feedback is valuable, and we're here to assist you.
Best wishes
elbec garden buildings
Much improved delivery on original…
Much improved delivery on original quote, easy to assemble very pleased
October 17, 2023
Reply from elbec garden buildings
Dear Mr Graham,
We're pleased to hear that you found the delivery to be improved and the assembly process easy. Your satisfaction is important to us, and we're glad to have met your expectations.
If you ever have more feedback or need any assistance in the future, please feel free to reach out. We appreciate your business and are here to help!
Best wishes,
elbec garden buildings
Reply from elbec garden buildings
Dear Jaj,
Thank you for your positive feedback. We're delighted to hear that your shed arrived on time and met your expectations. It's great to know that it serves your needs well!
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best wishes,
elbec garden buildings
Log store, easy to put together, needs 2 people. Took half an hour to irrect it.
Very pleased with service, product excellent too, it didn't take long to put log store together.
However we have put extra protection on the roof, over all very pleased with it,
I bought it for our daughter, she is very pleased with it too.
October 17, 2023
Reply from elbec garden buildings
Dear Pauline,
We appreciate your feedback and are thrilled to hear that you found the log store easy to assemble. It's great to know that you're pleased with the product, and your daughter is happy with it as well.
The extra protection on the roof is a wise addition to ensure its longevity.
Best wishes,
elbec garden buildings
Brilliant servuce
October 17, 2023
Reply from elbec garden buildings
Dear S,
Thank you for your kind words! We're delighted to hear that you had a brilliant experience with our service.
If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support!
Best wishes,
elbec garden buildings
Very happy with the products i ordered…
Very happy with the products i ordered and excellent customer service.
October 15, 2023
Reply from elbec garden buildings
Dear Kevin,
We're thrilled to hear that you're very happy with the products you ordered and that you had an excellent experience with our customer service.
Your satisfaction is our priority, and we appreciate your kind feedback!
Best wishes,
elbec garden buildings
Truly superb customer support
Truly superb customer support. A big thank you to Fyat and the Elbec web team.
When I had questions re accessories for a Palram Gazebo not only were my questions answered very quickly but the web site was updated within 24hrs to show curtains, lights and heaters available for the Gazebo.
Palram Martinique 3600 now built and delighted with purchase.
October 17, 2023
Reply from elbec garden buildings
Dear Mr John,
Thank you for your kind words and for highlighting the superb customer support you received and our web team. We're delighted that your questions were addressed promptly, and that you found the updated website to be helpful.
It's great to hear that you're delighted with your purchase of the Palram Martinique 3600!
If you ever have more questions or need further assistance in the future, please don't hesitate to get in touch. We're here to help!
Best wishes,
elbec garden buildings
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