Terrible! Bought a walker for my granddaughter there were pieces missing. Rang help centre who were not very helpful and said they would ask the supplier to send out parts. No timeline or info wh... See more
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Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set... See more
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... See more
Nadia was really helpful. For some reason even though I put my step daughter's name on the order, it still showed as mine on the confirmation... Nadia showed me what was needed, and hopefully my ste... See more
Company replied
Company details
Written by the company
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Contact info
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, United Kingdom
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3.5
Average
206 reviews
Hasn’t replied to negative reviews
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Very fast customer service
Very fast customer service. Also, very helpful with the problem of the order.
May 25, 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your great feedback!
Easy Communication
Quick response time and clear and precise information
May 17, 2023
Unprompted review
Reply from Early Learning Centre
Thank you!
Reply from Early Learning Centre
Thank you for your great feedback!
Made an online order to collect
Made an online order to collect. The main item I wanted couldn't be got by the store. I requested to just cancel the entire order and be refunded. They did it immediately, very nice service received
May 10, 2023
Unprompted review
Reply from Early Learning Centre
Glad we could help.
Excellent customer service
Excellent customer service via their online chat. Spoke to someone immediately and problem resolved without issue.
May 10, 2023
Unprompted review
Reply from Early Learning Centre
Great to hear. Thank you for your feedback.
Excellent customer service!!
Excellent customer service just wish energy suppliers had this level of customer service skills!! I’m impressed!
April 5, 2023
Unprompted review
Reply from Early Learning Centre
Thank you! Glad we could help out!
Customer service was excellent.from…
Customer service was excellent.from Isobel. Helped me track a package from a split delivery. Efficient, friendly and very helpful.
March 30, 2023
Unprompted review
Reply from Early Learning Centre
Thank you for the kind feedback!
Excellent customer service
Excellent customer service, email responded to and problem sorted with a replacement order placed within an hour of original delivery. Thank you to Nadia!
March 25, 2023
Unprompted review
Reply from Early Learning Centre
Great to hear that Nadia could sort this out for you.
Great service from Nadia
Spoke to Nadia on the live chat and she was great. Resolved the issue in minutes and was friendly and kind.
March 23, 2023
Unprompted review
Reply from Early Learning Centre
Thank you for the lovely feedback. Glad she could help out!
Great customer service!
I got great help from their customer service. Phone call answered quickly and the person was friendly and helpful, and then a couple of emails to follow up, and my issue successfully sorted out. Plus I’m happy with the items I bought from them, and their prices.
March 22, 2023
Unprompted review
Reply from Early Learning Centre
Really appreciate your feedback. Thank you.
Consistently great customer service
Toy had manufacturing issue. Customer service was so easy to talk to and solved issue beyond expectations. Have always found customer service representatives on the online chat to be amazingly helpful.
March 22, 2023
Unprompted review
Reply from Early Learning Centre
Glad we could sort this out for you :-)
Helped by Fraser in customer service
Helped by Fraser in customer service. Understood my issue and fixed it very promptly. I didn’t have to wait long to speak to an agent either. Always impressed!
March 20, 2023
Unprompted review
Reply from Early Learning Centre
Thanks so much for your great feedback.
I bought a dinosaur jigsaw from the…
I bought a dinosaur jigsaw from the store in Aylesbury and when we opened it, inside was a jigsaw of unicorns. I had a very disappointed 3 year old Grandson. I email customer service, had a reply within 10 minutes, and a replacement was on order within the hour. Well done. Best customer services I have ever dealt with.
February 9, 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your kind feedback!
Fantastic online customer service…
Fantastic online customer service provided by Fraser.
Quick response time and my issue was resolved straight away which I'm most grateful for.
February 9, 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your feedback, we are glad to hear Fraser could help :)
Poor care for their customers.
I waited a month for delivery. Nothing turns up. Enquire to check where my delivery is and they said it’s been delivered. Their courier left the item outside my property despite me not listing any safe space. ELC refusing to send a replacement saying I’m “too late”. I was just eating for them to deliver as hadn’t received any notifications to say it was delivered. Rubbish service!
January 24, 2023
Unprompted review
Reply from Early Learning Centre
Hi Jo, we do advise to get hold of us within 5 days of the estimated delivery date that was provided if you have not received anything - any longer nomrally indicates there has been a problem. Anything later than that and it become increasingly difficult for our couriers to help find missing parcels. You would have had an email notification on the day showing the delivery as well as the deliery photo of it against your door. Apologies we cannot assist further with this.
Great customer service
ordered a large item (for school) arrived promptly. unfortunately, it wasnt the one that colleagues wanted.
I phoned to discuss return / replacement. So helpful - returns collected within 24hours. refund due within a few days.
January 19, 2023
Unprompted review
Reply from Early Learning Centre
Glad to hear this was resolved swiftly for you. Thank you!
Excellent company
Very competitive prices, good delivery, but more importantly, excellent customer services, thank you Steven R.
January 7, 2023
Unprompted review
Reply from Early Learning Centre
Thanks for the great feedback.
Wrong County on address
Steven Rogers dealt with my enquiries and did a great job resolving the issue.
Prompt and efficient service
January 7, 2023
Unprompted review
Reply from Early Learning Centre
Delighted to hear Steven could help.
Faulty goods not replaced.
Edit: I have not requested a return for replacement. I have asked for the missing parts to be included. There was obviously a manufacturing fault.
A floor puzzle (brand new and unopened) was gifted to our son for his birthday. We were with him when he opened it and there were two corner pieces missing, but another piece was duplicated (not the piece used as a label on the box). I sent photographic evidence to customer service to request replacement pieces as the item is evidently faulty, but the members of staff have refused to assist unless I can produce proof of purchase. The item was a gift! It is not going to be easy to chase a receipt from the gift giver. I am unhappy that the company can sell faulty goods and refuse to accept responsibility.
December 12, 2022
Unprompted review
Reply from Early Learning Centre
I'm sorry to see that you're unhappy with our returns policy but yes, we do ask to see a valid proof of purchase.
Unhappy customer
Placed an order 1 week ago and a completely different thing has arrived. I have tried contacting via telephone WhatsApp messenger and I am still yet to resolve this. Ridiculous as I probably won't have this delivered in time for Christmas
December 13, 2022
Unprompted review
Reply from Early Learning Centre
Hi, I'm sorry about the initial error but can see that the correct order is now on its way to you.
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